Data loss!!!

murphyj · 01-09-2007, 12:03 AM

I bought a western digital hard drive with and external Ritmo case about 4 mounths ago. It has recently stuffed up. I took it back to where I bought it. MSY Technology in Box Hill, Victoria, Australia. They said they would give me a replacement of whichever part was faulty. They said it was the case so they replaced the case. I called them up and they said all my stuff was still on it. I went in to pick it up. They plugged it into one of there computers to show me that it worked. It did, although the name was changed. There was nothing on it. I complained. There should be no way that I lost all my from changing the case, unless they replaced the hard drive or formated it. They denied both. The thing is, I wouldn't care if i had all the installers for the hundreds of dollars worth of programs on them but I dont for example windows. It also had personal things including a years worth of family photos. Then he said that he could get a programme to recover the data and I am not sure if i should trust him. I would like to know what you would do If you were in this situation and also is there is any reliable programmes that may be able to recover the data or to try and prove that they may have changed the hard drive inside from the serial number or something. Any help is praised because at the moment any thing good is great.

**linderman** · 01-09-2007, 04:15 AM

active @undelete should get back your files even after formatting as long as nothing else gets writtien to the drive as far as data goes

http://www.active-undelete.com/

Jamesh1991 · 01-09-2007, 03:29 PM

what's worse is the guy who was trying to prove that the hard drive still worked which it clearly did. He put a whole heap of files on there and said it works. Now we may not be able to get the data back.

By the way, Hi All just joined up.

**linderman** · 01-09-2007, 03:39 PM

Welcome to TSF:

I would try the active @ undelete any way; its very afforable at under $40.00

but that tech shop & and I would be visting small claims court.

I NEVER zero fill, formatt or reisntall an OS without the customers written approval. to do anything different is asking for a messy relationship.

01-09-2007, 12:03 AM	#1 (permalink)
murphyj Registered User Join Date: Sep 2006 Posts: 50 OS: XP	Data loss!!! I bought a western digital hard drive with and external Ritmo case about 4 mounths ago. It has recently stuffed up. I took it back to where I bought it. MSY Technology in Box Hill, Victoria, Australia. They said they would give me a replacement of whichever part was faulty. They said it was the case so they replaced the case. I called them up and they said all my stuff was still on it. I went in to pick it up. They plugged it into one of there computers to show me that it worked. It did, although the name was changed. There was nothing on it. I complained. There should be no way that I lost all my from changing the case, unless they replaced the hard drive or formated it. They denied both. The thing is, I wouldn't care if i had all the installers for the hundreds of dollars worth of programs on them but I dont for example windows. It also had personal things including a years worth of family photos. Then he said that he could get a programme to recover the data and I am not sure if i should trust him. I would like to know what you would do If you were in this situation and also is there is any reliable programmes that may be able to recover the data or to try and prove that they may have changed the hard drive inside from the serial number or something. Any help is praised because at the moment any thing good is great.

01-09-2007, 04:15 AM	#2 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,402 OS: win 2000 pro / Win XP pro My System	active @undelete should get back your files even after formatting as long as nothing else gets writtien to the drive as far as data goes http://www.active-undelete.com/ __________________ Even a Broken Clock is Right Twice a Day ! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial

01-09-2007, 03:39 PM	#4 (permalink)
linderman Moderator, Hardware Team Join Date: May 2005 Posts: 20,402 OS: win 2000 pro / Win XP pro My System	Welcome to TSF: I would try the active @ undelete any way; its very afforable at under $40.00 but that tech shop & and I would be visting small claims court. I NEVER zero fill, formatt or reisntall an OS without the customers written approval. to do anything different is asking for a messy relationship. __________________ Even a Broken Clock is Right Twice a Day ! Power Supply Selection LEARN TO BACK-UP YOUR DATA FREE & EASY YouTube - Runtime Software DriveImage XML tutorial Last edited by linderman; 01-09-2007 at 03:40 PM.

01-09-2007, 03:29 PM	#3 (permalink)
Jamesh1991 Registered User Join Date: Jan 2007 Location: Melbourne, Australia Posts: 1 OS: Windows XP MCE My System	what's worse is the guy who was trying to prove that the hard drive still worked which it clearly did. He put a whole heap of files on there and said it works. Now we may not be able to get the data back. By the way, Hi All just joined up.