"Error caused by a device driver" ???

jngltypr · 05-01-2006, 12:00 PM

nearlly everytime i restart my pc i it will ask for my user password say loading user settings then crash. when i send a error report i get back the following:

Error caused by a device driver

Thank you for sending an error report to Microsoft.

Error report summary

Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Information about this error

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Next steps

We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

Article ID : 10
Last Review : December 21, 2005
Revision : 2.0

Additional Technical Information

How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)

i have check all drivers everything seems fine and up to date. am running windows media center 2002 i have all updates what can i do pls help ??? is there a program that will find out what is causing this ??? thank you in advance

dai · 05-01-2006, 12:15 PM

turn off the auto reboot and post the bsod error message in full,it usually points to the driver

jngltypr · 05-02-2006, 07:37 AM

where do you find the auto reboot and what is the bsod error message and how do i post it in full i posted everything i know here forgive as i may not be so savy thank you again

05-02-2006, 09:04 AM

I am thinking you are using an onboard videocard and it is intel. Just assuming. If so the winlogon entry for intel onboard videocard ( igfx ) might have gotten corrupted. Uninstall the display drivers in safe mode. And try again.

what dai wanted : you right click on my computer icon. properties - advanced tab and under start up and recovery settings uncheck automaticly restart. Then instead of restarting your system the Os will generate an error message with a blue screen. Please note that error message and post it here.

jngltypr · 05-02-2006, 11:21 AM

i have disabled auto reboot and got this message info:

INVALID_WORK_QUEUE_ITEM

followed by :

*** stop: 0x00000096 (0x86403198,
0x80561440,0x80561440,0xF7A51C64)

*** sunkfilt62.sys - address F7A51C6A BASE AT F7A51000,DATESTAMP 4100b674

does this help any ???

05-02-2006, 11:34 AM

boot it with your onboard videocard then. uninstall your gforce 5500 ( physically ) and the drivers for it.

dai · 05-02-2006, 11:36 AM

Name/Raw Class : sunkfilt62.sys/ Indefinite
MD5 : 38cc705ff4çc49daed796cfb419bea2
Category : Process Monitor/Drivers
Process Monitor/Services
ID/Given Measure/: #39002/45,4 KB/2006-03-03
Version/Publisher : 1.0.4.0/Alcor Micro, Corp.
Description/Observations : SunkFilt for USB 2,0 reader (9360). SunkFilt62
http://msdn.microsoft.com/library/de...kmsgs/1246.asp

jngltypr · 05-02-2006, 11:54 AM

thank you dai but what does all this mean what can i do now with this information thank you again

dai · 05-02-2006, 12:09 PM

a search for the faulty driver only came up with this
SunkFilt for USB 2,0 reader (9360). SunkFilt62
are you running sp2
if you do a google search for this
INVALID_WORK_QUEUE_ITEM
you will see that it comes up with quite a number of items,which i could not link with the one above
the msdn one matches up with this
0x00000096
but then it says it is a win 2000 error
it is the first time i have run into this error code,so i don't have anything at my fingertips for it
sp2 has the usb2 included in it,so if you do not have it installed reinstall the usb2 driver
if it is installed in the run box type
sfc /scannow
and press enter
this will check the system files are intact

05-01-2006, 12:00 PM	#1 (permalink)
jngltypr Registered User Join Date: Apr 2006 Posts: 11 OS: xp mce	"Error caused by a device driver" ??? nearlly everytime i restart my pc i it will ask for my user password say loading user settings then crash. when i send a error report i get back the following: Error caused by a device driver Thank you for sending an error report to Microsoft. Error report summary Error type : Windows stop error (A message appears on a blue screen with error code information) Solution available? : No (see Next steps) What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart Cause : Unknown device driver Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible Information about this error You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. Next steps We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem. Article ID : 10 Last Review : December 21, 2005 Revision : 2.0 Additional Technical Information How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205) i have check all drivers everything seems fine and up to date. am running windows media center 2002 i have all updates what can i do pls help ??? is there a program that will find out what is causing this ??? thank you in advance

05-01-2006, 12:15 PM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,714 OS: win 7 32x 64x rtm	turn off the auto reboot and post the bsod error message in full,it usually points to the driver __________________

05-02-2006, 09:04 AM	#4 (permalink)
PurpleSky Guest Posts: n/a OS:	I am thinking you are using an onboard videocard and it is intel. Just assuming. If so the winlogon entry for intel onboard videocard ( igfx ) might have gotten corrupted. Uninstall the display drivers in safe mode. And try again. what dai wanted : you right click on my computer icon. properties - advanced tab and under start up and recovery settings uncheck automaticly restart. Then instead of restarting your system the Os will generate an error message with a blue screen. Please note that error message and post it here. Last edited by PurpleSky; 05-02-2006 at 09:10 AM.

05-02-2006, 11:21 AM	#5 (permalink)
jngltypr Registered User Join Date: Apr 2006 Posts: 11 OS: xp mce	i have disabled auto reboot and got this message info: INVALID_WORK_QUEUE_ITEM followed by : * stop: 0x00000096 (0x86403198, 0x80561440,0x80561440,0xF7A51C64) * sunkfilt62.sys - address F7A51C6A BASE AT F7A51000,DATESTAMP 4100b674 does this help any ??? Last edited by jngltypr; 05-02-2006 at 11:25 AM.

05-02-2006, 11:36 AM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,714 OS: win 7 32x 64x rtm	Name/Raw Class : sunkfilt62.sys/ Indefinite MD5 : 38cc705ff4çc49daed796cfb419bea2 Category : Process Monitor/Drivers Process Monitor/Services ID/Given Measure/: #39002/45,4 KB/2006-03-03 Version/Publisher : 1.0.4.0/Alcor Micro, Corp. Description/Observations : SunkFilt for USB 2,0 reader (9360). SunkFilt62 http://msdn.microsoft.com/library/de...kmsgs/1246.asp __________________

05-02-2006, 07:37 AM	#3 (permalink)
jngltypr Registered User Join Date: Apr 2006 Posts: 11 OS: xp mce	where do you find the auto reboot and what is the bsod error message and how do i post it in full i posted everything i know here forgive as i may not be so savy thank you again

05-02-2006, 11:34 AM	#6 (permalink)
PurpleSky Guest Posts: n/a OS:	boot it with your onboard videocard then. uninstall your gforce 5500 ( physically ) and the drivers for it.

05-02-2006, 11:54 AM	#8 (permalink)
jngltypr Registered User Join Date: Apr 2006 Posts: 11 OS: xp mce	thank you dai but what does all this mean what can i do now with this information thank you again

05-02-2006, 12:09 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,714 OS: win 7 32x 64x rtm	a search for the faulty driver only came up with this SunkFilt for USB 2,0 reader (9360). SunkFilt62 are you running sp2 if you do a google search for this INVALID_WORK_QUEUE_ITEM you will see that it comes up with quite a number of items,which i could not link with the one above the msdn one matches up with this 0x00000096 but then it says it is a win 2000 error it is the first time i have run into this error code,so i don't have anything at my fingertips for it sp2 has the usb2 included in it,so if you do not have it installed reinstall the usb2 driver if it is installed in the run box type sfc /scannow and press enter this will check the system files are intact __________________