driver for unkown device

snglnluvnit · 11-06-2009, 06:16 AM

Hello, I have a Pavillion a1510n and I just reinstalled the OS (XPMCE), all the devices installed fine from the hp website except one. I have all the drivers from the hp website and I am still left with an unknown device. Can someone help point me in the right direction as to what it is I am missing. thanks for the help!!!

steveb1234 · 11-06-2009, 06:24 AM

Do you still have a dial-up modem installed? This could be the unknown device.
Could you post a screenshot of your device manager box?

snglnluvnit · 11-06-2009, 06:37 AM

yes the modem is installed. here is a screenshot

not sure if I did this right with the screenshot, if you can't read it I may need some direction how to do that as well

ok it did not work, how do
ok I did it as an attachment

steveb1234 · 11-06-2009, 11:09 AM

have seen your screenshot ok and your modem does not seem to be a problem.
storage volumes looks ok as well.
Your computer has a card reader- is this working.
Do all of the computer functions run (usb,lan,firewire etc.)
try using the hp update tool
http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en
You will need to install and run this and it should work for your computer.
There is no sdhost adapter listed but it should be there.

snglnluvnit · 11-06-2009, 03:57 PM

hp update fails with code 9994 so I am still listening, I don't have any sd cards or a firewire device to check those with but the USB's are working and the other removable drives show up under MyComputer, Scott

Dogg · 11-06-2009, 04:20 PM

Have you tried the sticky? How to find drivers

You'll likely need to do by device id.

snglnluvnit · 11-06-2009, 05:33 PM

PCI\VEN_ ####&DEV_ #### is the format that the sticky "how to find drivers" uses. and what I get from the OS is "ACPI\AWY0001\2&DABA3FF&0" and I did not find anything from google using everything after the "ACPI\".. so my question is what numbers/letters do I use in the search.. by the way Thanks for all your help

steveb1234 · 11-06-2009, 06:30 PM

I have done some searching with the device id in your last post and this may be what you are looking for :-
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3189598

Its the smbus driver. Try installing it if its not the correct one you should just get a 'device not found' message

snglnluvnit · 11-06-2009, 08:35 PM

I tried that and it did not work. but please don't give up on me yet.. thanks Scott

steveb1234 · 11-06-2009, 10:45 PM

Do you know if your computer is an Intel Core2 with Viiv Technology as this could be another possiblity.

snglnluvnit · 11-07-2009, 06:21 AM

No, sorry I should have posted specs in the begining. amd 3800 2.41 cpu, 1 gb ram, onboard Nvidia graphics. with 3.5 inch in the front built in card reader.

Dogg · 11-07-2009, 11:50 AM

Are you using the OS description or running the Everest application? The sticky states to use Everest.

snglnluvnit · 11-07-2009, 06:09 PM

I reread the sticky and it says I can use the Device manager. I have attached a shot of my unknown device with the device instance ID .If I misunderstood the sticky I apologize, and if I didn't maybe you can make heads/tails out of the info i am attaching. I ran Everest and I can't find anywhere in the report "Unknown Devices" or "Other". Scott

steveb1234 · 11-08-2009, 02:46 AM

Try this one -obtained it from a thread on this forum for a poster who had an identical problem to your self and it solved the prob.
http://dlsvr02.asus.com/pub/ASUS/mb/...xe/AMDLive.zip

snglnluvnit · 11-08-2009, 06:23 AM

Quote:

Originally Posted by steveb1234

Try this one -obtained it from a thread on this forum for a poster who had an identical problem to your self and it solved the prob.
http://dlsvr02.asus.com/pub/ASUS/mb/...xe/AMDLive.zip

i get a "Service Unavailable" ????

steveb1234 · 11-08-2009, 09:10 AM

Is this when you left click on the link- it opens a download box for me when I click on it.
You should then be able to download the zip file.

steveb1234 · 11-08-2009, 09:17 AM

Do you have an accessible email account- I have the zip file and can send it as an attachment. You will need to save it to your desktop before you can run it.
You will also need to open file properties and unblock it.

snglnluvnit · 11-08-2009, 10:35 AM

Of course I would not just left click on it, I attempted to Right click as to open in a new tab...dang rookie that I am.. Well I downloaded and SUCCESSFULLY!!!! corrected the problem THANKS to all your (Techforumsupport) help.. many many thanks , Scott

steveb1234 · 11-08-2009, 11:14 AM

Glad to hear it. Took some time to sort out, but it was a useful excercise.

11-06-2009, 06:16 AM	#1 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	driver for unkown device Hello, I have a Pavillion a1510n and I just reinstalled the OS (XPMCE), all the devices installed fine from the hp website except one. I have all the drivers from the hp website and I am still left with an unknown device. Can someone help point me in the right direction as to what it is I am missing. thanks for the help!!!

11-06-2009, 06:24 AM	#2 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Do you still have a dial-up modem installed? This could be the unknown device. Could you post a screenshot of your device manager box?

11-06-2009, 11:09 AM	#4 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device have seen your screenshot ok and your modem does not seem to be a problem. storage volumes looks ok as well. Your computer has a card reader- is this working. Do all of the computer functions run (usb,lan,firewire etc.) try using the hp update tool http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en You will need to install and run this and it should work for your computer. There is no sdhost adapter listed but it should be there. Last edited by steveb1234; 11-06-2009 at 11:11 AM.

11-06-2009, 03:57 PM	#5 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	Re: driver for unkown device hp update fails with code 9994 so I am still listening, I don't have any sd cards or a firewire device to check those with but the USB's are working and the other removable drives show up under MyComputer, Scott Last edited by snglnluvnit; 11-06-2009 at 03:59 PM.

11-06-2009, 04:20 PM	#6 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,965 OS: XP sp3	Re: driver for unkown device Have you tried the sticky? How to find drivers You'll likely need to do by device id. __________________ Google is your friend !

11-06-2009, 05:33 PM	#7 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	Re: driver for unkown device PCI\VEN_ ####&DEV_ #### is the format that the sticky "how to find drivers" uses. and what I get from the OS is "ACPI\AWY0001\2&DABA3FF&0" and I did not find anything from google using everything after the "ACPI\".. so my question is what numbers/letters do I use in the search.. by the way Thanks for all your help

11-06-2009, 06:30 PM	#8 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device I have done some searching with the device id in your last post and this may be what you are looking for :- http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3189598 Its the smbus driver. Try installing it if its not the correct one you should just get a 'device not found' message

11-06-2009, 08:35 PM	#9 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	Re: driver for unkown device I tried that and it did not work. but please don't give up on me yet.. thanks Scott

11-06-2009, 10:45 PM	#10 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Do you know if your computer is an Intel Core2 with Viiv Technology as this could be another possiblity.

11-07-2009, 06:21 AM	#11 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	Re: driver for unkown device No, sorry I should have posted specs in the begining. amd 3800 2.41 cpu, 1 gb ram, onboard Nvidia graphics. with 3.5 inch in the front built in card reader. Last edited by snglnluvnit; 11-07-2009 at 06:23 AM.

11-07-2009, 11:50 AM	#12 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,965 OS: XP sp3	Re: driver for unkown device Are you using the OS description or running the Everest application? The sticky states to use Everest. __________________ Google is your friend !

11-08-2009, 02:46 AM	#14 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Try this one -obtained it from a thread on this forum for a poster who had an identical problem to your self and it solved the prob. http://dlsvr02.asus.com/pub/ASUS/mb/...xe/AMDLive.zip

11-08-2009, 09:10 AM	#16 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Is this when you left click on the link- it opens a download box for me when I click on it. You should then be able to download the zip file.

11-08-2009, 09:17 AM	#17 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Do you have an accessible email account- I have the zip file and can send it as an attachment. You will need to save it to your desktop before you can run it. You will also need to open file properties and unblock it. Last edited by steveb1234; 11-08-2009 at 09:29 AM.

11-08-2009, 10:35 AM	#18 (permalink)
snglnluvnit Registered User Join Date: Aug 2009 Posts: 37 OS: XP Pro sp3/Vista HP sp3/Windows7 Ultimate RC	Re: driver for unkown device Of course I would not just left click on it, I attempted to Right click as to open in a new tab...dang rookie that I am.. Well I downloaded and SUCCESSFULLY!!!! corrected the problem THANKS to all your (Techforumsupport) help.. many many thanks , Scott

11-08-2009, 11:14 AM	#19 (permalink)
steveb1234 Registered User Join Date: May 2009 Posts: 363 OS: xp, windows 7	Re: driver for unkown device Glad to hear it. Took some time to sort out, but it was a useful excercise.