Kogi Monitor L7EH-TA

renequilt · 11-04-2009, 08:59 AM

Hi,

I had, and am having, an issue with my Kogi L7EH-TA monitor. We purchased a Gateway in March '08 running Vista. Previously we were running a Dell with Windows XP and the monitor was fine, no issues. During the set up of the Gateway my monitor went black, like it was in sleep mode. Gateway support sent out a new video card. This did not correct the problem. With the help of their Tech Support I was able to get into Safe mode, where the monitor works just fine, and eventually change some settings. The monitor has been working fine until now.

My husband was upgrading our system to Windows 7 and now the monitor is not working again. Same problem as before, will work in Safe mode but nothing else. My biggest mistake was not writing down the solution to the problem the first time. And Gateway won't talk with me now that the computer is out of warranty.

The Kogi gives one warning just before it shuts down "oversize recommend mode 1280 x 1024." We have tried changing the resolution, but that does not correct the problem.

At this moment I am using an old Gateway crt without any problems.

Any suggestions on what settings could be the problem? Any suggestions would be a great help.

Thanks.

dai · 11-04-2009, 10:16 AM

in safe mode

check the refresh rate is set for 60mhz

these are the supported resolutions from the specs sheet

Resolutions supported 1280 x 1024 • 640 x 480 • 720 x 400 • 800 x 600

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

check the listings in the bios for voltages and temperatures and post them

in the device manager uninstall the video card
reboot tapping f8 and choose low resolution mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer

11-04-2009, 08:59 AM	#1 (permalink)
renequilt Registered User Join Date: Nov 2009 Location: Michigan Posts: 2 OS: Windows 7	Kogi Monitor L7EH-TA Hi, I had, and am having, an issue with my Kogi L7EH-TA monitor. We purchased a Gateway in March '08 running Vista. Previously we were running a Dell with Windows XP and the monitor was fine, no issues. During the set up of the Gateway my monitor went black, like it was in sleep mode. Gateway support sent out a new video card. This did not correct the problem. With the help of their Tech Support I was able to get into Safe mode, where the monitor works just fine, and eventually change some settings. The monitor has been working fine until now. My husband was upgrading our system to Windows 7 and now the monitor is not working again. Same problem as before, will work in Safe mode but nothing else. My biggest mistake was not writing down the solution to the problem the first time. And Gateway won't talk with me now that the computer is out of warranty. The Kogi gives one warning just before it shuts down "oversize recommend mode 1280 x 1024." We have tried changing the resolution, but that does not correct the problem. At this moment I am using an old Gateway crt without any problems. Any suggestions on what settings could be the problem? Any suggestions would be a great help. Thanks.

11-04-2009, 10:16 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,658 OS: win 7 32x 64x rtm	Re: Kogi Monitor L7EH-TA in safe mode check the refresh rate is set for 60mhz these are the supported resolutions from the specs sheet Resolutions supported 1280 x 1024 • 640 x 480 • 720 x 400 • 800 x 600 what are you running video card cpu m/board ram power supply brand wattage check the listings in the bios for voltages and temperatures and post them in the device manager uninstall the video card reboot tapping f8 and choose low resolution mode when windows finishes rebooting disable a/virus install your drivers reboot the computer __________________ Last edited by dai; 11-04-2009 at 10:18 AM.