Intel Pro /100M failure or drivers missing?

Rolfvg · 10-31-2009, 10:42 AM

I have no link/network connection on this feature.

Spec:Dell 8250 desktop, integrated Intel network connection. Intel ProSetversion 14.5.1.0. Checked link speed: no speed. Speed and Duplex: autodetect. Diagnostics: Link- "this adaptor has no link" ; Cable and Harware passed OK.

I have been troubleshooting this issue for a while now, but do not get closer to an answer whether the connector is fysically at its end or that it has to do with installed drivers or something else. I have run Belarc, this shows that the card is recognized, but it says that there are no drivers found for the connection. I have downloaded and installed the latest version of the Pro /100 M connector. Also program setspeed.exe is not running? at least it doesn't show to have any impact. Respect your support in getting this cleared.

Dogg · 10-31-2009, 11:17 AM

What are you connecting to? If it is a known good cable/switch that works on another PC, then you should at least be getting a link light on the Dell. If you aren't getting a link light, then you likely have a hardware issue.

**BCCOMP** · 10-31-2009, 12:11 PM

Open the Device Manager

Post All errors (yellow !)
On these errors please do this:
Right click on the error>Properties>Details Tab
Post the info you find under Device Instance ID

Do this for each error you have

Are you sure you installed the correct driver for your LAN?
Dell list an Intel and a Broadcom driver for this model.

Bill

Rolfvg · 11-01-2009, 11:38 AM

Quote:

Originally Posted by Dogg

What are you connecting to? If it is a known good cable/switch that works on another PC, then you should at least be getting a link light on the Dell. If you aren't getting a link light, then you likely have a hardware issue.

cable and router/switch work fine on another pc, so it is not the cable nor the router/switch.

Rolfvg · 11-01-2009, 11:42 AM

Quote:

Originally Posted by BCCOMP

Open the Device Manager

Post All errors (yellow !)
On these errors please do this:
Right click on the error>Properties>Details Tab
Post the info you find under Device Instance ID

Do this for each error you have

Are you sure you installed the correct driver for your LAN?
Dell list an Intel and a Broadcom driver for this model.

Bill

Opened Device Manager and checked condition. All drivers are green, so it seems that they are in good shape. The properties how driver is working ok. the original driver installed was an Intel Pro for the NIC and a Broadcom driver for the fax.
So I am getting closer to a conclusion the hardware failed? On the other hand the hardware test showed everything to be ok.

**BCCOMP** · 11-01-2009, 02:08 PM

Are you able to ping the Router and Modem?
Have you powered cycled the Modem and Router

Can I get a screenshot of the Device Manager with all the + opened.
Bill

Rolfvg · 11-02-2009, 09:30 AM

Tried to ping the router/modem. negative. When I connect the linksys wireless again pinging is succesful. Cycled the modem and router and repeated the procedure. Same results. Have enclosed a screen shot including additional info on the link.

**BCCOMP** · 11-02-2009, 09:38 AM

Have you tried another ethernet cable?
Will another computer connect to the router via Ethernet cable (hard wired)?
Bill

Rolfvg · 11-19-2009, 12:53 PM

Yes, I tried another cable that worked good with another computer. And my second pc is hardwired to the router and works good.

Sorry for this delayed answer, but I was out of town.

**BCCOMP** · 11-19-2009, 01:05 PM

Itr appears you have a failed NIC (On Board) on the mother board.
The easiest thing to do is install a PCI Nic card (under $20.00).

Bill

Rolfvg · 11-19-2009, 03:39 PM

OK, will move into that direction. Will keep you informed. Thanks

**BCCOMP** · 11-19-2009, 07:20 PM

Keep us posted

10-31-2009, 10:42 AM	#1 (permalink)
Rolfvg Registered User Join Date: Jul 2009 Location: Atlanta, GA Posts: 17 OS: Windows XP Home edition	Intel Pro /100M failure or drivers missing? I have no link/network connection on this feature. Spec:Dell 8250 desktop, integrated Intel network connection. Intel ProSetversion 14.5.1.0. Checked link speed: no speed. Speed and Duplex: autodetect. Diagnostics: Link- "this adaptor has no link" ; Cable and Harware passed OK. I have been troubleshooting this issue for a while now, but do not get closer to an answer whether the connector is fysically at its end or that it has to do with installed drivers or something else. I have run Belarc, this shows that the card is recognized, but it says that there are no drivers found for the connection. I have downloaded and installed the latest version of the Pro /100 M connector. Also program setspeed.exe is not running? at least it doesn't show to have any impact. Respect your support in getting this cleared.

10-31-2009, 11:17 AM	#2 (permalink)
Dogg Tech Hardware Team Join Date: Apr 2009 Location: St Louis, MO Posts: 1,965 OS: XP sp3	Re: Intel Pro /100M failure or drivers missing? What are you connecting to? If it is a known good cable/switch that works on another PC, then you should at least be getting a link light on the Dell. If you aren't getting a link light, then you likely have a hardware issue. __________________ Google is your friend !

10-31-2009, 12:11 PM	#3 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,995 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Intel Pro /100M failure or drivers missing? Open the Device Manager Post All errors (yellow !) On these errors please do this: Right click on the error>Properties>Details Tab Post the info you find under Device Instance ID Do this for each error you have Are you sure you installed the correct driver for your LAN? Dell list an Intel and a Broadcom driver for this model. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 10-31-2009 at 12:13 PM.

11-01-2009, 02:08 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,995 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Intel Pro /100M failure or drivers missing? Are you able to ping the Router and Modem? Have you powered cycled the Modem and Router Can I get a screenshot of the Device Manager with all the + opened. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 11-01-2009 at 02:11 PM.

11-02-2009, 09:38 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,995 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Intel Pro /100M failure or drivers missing? Have you tried another ethernet cable? Will another computer connect to the router via Ethernet cable (hard wired)? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 11-02-2009 at 09:40 AM.

11-19-2009, 12:53 PM	#9 (permalink)
Rolfvg Registered User Join Date: Jul 2009 Location: Atlanta, GA Posts: 17 OS: Windows XP Home edition	Re: Intel Pro /100M failure or drivers missing? Yes, I tried another cable that worked good with another computer. And my second pc is hardwired to the router and works good. Sorry for this delayed answer, but I was out of town.

11-19-2009, 01:05 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,995 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Intel Pro /100M failure or drivers missing? Itr appears you have a failed NIC (On Board) on the mother board. The easiest thing to do is install a PCI Nic card (under $20.00). Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-19-2009, 03:39 PM	#11 (permalink)
Rolfvg Registered User Join Date: Jul 2009 Location: Atlanta, GA Posts: 17 OS: Windows XP Home edition	Re: Intel Pro /100M failure or drivers missing? OK, will move into that direction. Will keep you informed. Thanks

11-19-2009, 07:20 PM	#12 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,995 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Intel Pro /100M failure or drivers missing? Keep us posted __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan