djenny12

I have a vista 32 bit, home premium, i use to have the 64bit before, hp messed up when they send me wrong recovery disk and they want to me to again for shipping and handling and i am not ... my cd/dvd drive it does light up and open but my system does not see it or says its not there. i want into my regedit and did the following

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters, but the lower filters where not there
restarted my comp, but it did NOT work.. please help if you can ... thank you
jenny

willwoms

I had this problem the other weekNow i am no computer genius but after a google search i a microsoft tool called mr fixit.I downloaded this and ran it and it resolved my issue.Hope this will help you.

joeten

Hi and welcome to TSF this may be what willwoms is refering to http://support.microsoft.com/gp/cd_dvd_drive_problems

djenny12

i did try it and it did NOT work.......

joeten

Hi try the reg edit and remove the filter that is there,if no joy try uninstalling the driver from device manager then reboot windows will reinstall,you can also try uninstalling the device and it will reinstall on reboot