Laura.Catron

Hi. I recently moved my computer and after hooking everything back up, my sound has quit working. I've searched forums for help with my problem but have not found a solution. When I try to update my driver on my computer it cannot find the correct software and I do not have the CD for this. Any help would be appreciated! My Everest report is as follows:

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name LAURA-48D322835
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name Dell OptiPlex SX260
Motherboard Chipset Intel Brookdale-G i845G
System Memory 1536 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (05/29/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Plug and Play Monitor [NoDB] (CNT811H23Q)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Disk Drive ST980829A (74 GB, IDE)
Optical Drive _NEC DVD+-RW ND-6500A (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:8x, CD:24x/16x/24x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76308 MB (66571 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Intel(R) PRO/1000 MT Network Connection
Network Adapter NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter (192.168.2.3)

Peripherals:
Printer HP DeskJet 612C
Printer Send To OneNote 2007
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device Generic USB Hub
USB Device NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device



This is only part of my complete Everest summary so If any more information other than that is needed I can also get that.


Thanks a lot!

Laura

joeten

Hi and welcome to TSf go here http://support.dell.com/support/downloads/index.aspx
and either enter your service tag or your model you should get the driver from there

dave359

Hi Laura

I'm familiar with your chipset type - the Intel 82845 series is also used on an HP Compaq DX2000 machine I have.

Just a couple of questions before you begin - are you sure that the speakers are connected to the correct speaker-jack on the back of the computer and that they are also powered. Also, if you bring up the system properties (go to Start -> Control Panel -> System -> Device Manager) do any audio devices have a "!" next to them? If not then your problem is not hardware oriented.

If there is an exclamation mark next to an audio device, I might suggest you try http://www.intel.com/support/motherb...top/detect.htm - it can scan your system for any out-of-date drivers.

Typically, any AC'97 Audio driver should work since the AC'97 range is quite common but it is probably best to get the exact one for your board.

I believe the link to http://downloadcenter.intel.com/Deta...=8198&lang=eng is the exact AC'97 driver required.

Downloading and running the file should extract the contents and then run the installation. I suggest if you download to the desktop and run it from there then it will create a folder on the desktop which has the audio setup files in.

If there is no change after restarting the computer, drop me a message. The folder that was extracted when you ran the initial setup program has some sub-folders in it with installation files for different versions of Windows and different processor types. I can talk you through which one to access to ensure the SoundMAX AC'97 drivers and software is properly installed on the computer.

dave359

Just as a quick second thought - it turns out that Intel 82801DB is not a specific audio device, it is a chipset to which many different devices on your board connect - specifically the Hard Drives, USB, Network Adapter, Expansion Slots and the on-board Audio.