[SOLVED] Missing Sound Drivers (Conexant)

terryma1215 · 10-12-2009, 06:40 PM

Greetings,
I recently installed Windows XP Media Center Edition (SP2) so I can dual boot WinXP (32-bit) and Windows Vista (64-bit). It's a laptop (Gateway MD2614u, which shipped with Windows Vista 64-bit). I am missing the sound drivers for Windows XP. The sound works fine when I boot into Vista but doesn't work when I boot into XP. From Windows Vista, I opened Dxdiag and discovered that the sound device is Conexant High Definition Smart Audio.

In Device Manager, there are 4 devices with question marks, they are:
Audio Device on High Definition Audio Bus (Code 28) (Ven_14F1 and Dev_5051)
Ethernet Controller, Mass Storage Controller and SM Bus Controller (which I do not believe to be relevant to the audio problem, however if you need the Vendor ID and Device ID, I can provide that).

I have tried using the pcidatabase and other sources and found drivers that are/are related to the device, but I get an error every time. The error is: "Driver Installation Failed: Culd not find the MEDIA device for this driver).

I opted to use Windows XP so I can use Windows Media Player 10 to play some streaming audio files, so the sound is a "vital" component.

Thanks in advance for reading.
Best Regards,
Terry-

**BCCOMP** · 10-13-2009, 08:15 AM

Hi,
Can you please post All the errors you have along with the VEN_&DEV_ numbers.

The chipset driver is not installed. This has to be installed first!

What service pack is install? I hope it is SP2 until we get all the drivers working.

For the sound did you install the MS UAA driver:
http://www.mediafire.com/?4ben9zlesng

It must be installed before the Audio Driver
The audio driver may have to be installed manually through the Device Manager.

Bill

terryma1215 · 10-13-2009, 07:10 PM

I have Service Pack 2 yes.
For the errors:
Audio Device on High Definition Audio Bus (Code 28): VEN_14F1 DEV_5051
Ethernet Controller (Code 28): VEN_11AB DEV_4380
Mass storage controller (28): VEN_1217 DEV_7130
SM Bus Controller (28): VEN_1002 DEV_4385

Please advise on my next steps.
Much appreciated
Terry-

**BCCOMP** · 10-13-2009, 07:17 PM

Do you have a ATI Video Card?
From the specs I can find you do.
Can you also PM me you serial number.
Bill

terryma1215 · 10-13-2009, 07:22 PM

Yes sir I do.
I have the ATI Radeon HD 3200 (onboard).
And by serial number, you are referring to the serial number on my laptop?

**BCCOMP** · 10-13-2009, 07:29 PM

Yes, I amy need it to narrow down the drivers.
Can you pm me the number?
Bill

**BCCOMP** · 10-13-2009, 08:13 PM

Thanks for the serial number.

Please install the drivers in the order given.

I am not sure if the Video is installed or not (it is not posted in the errors).
I will give you both just in case. Install the Catalyst Software Suite driver if the Video is not installed:
http://game.amd.com/us-en/drivers_ca...integrated-mce

If the Video is installed but you still have the SM Bus controller error, install this driver:
http://game.amd.com/us-en/drivers_ca...tegratedip-mce
Scroll down the list and download and install the South Bridge Driver

Ethernet Controller: Marvell Yukon 88E8057
http://www.marvell.com/drivers/driverSearchResults.do
Download the second one in the list.
Extract the driver to a folder (note were this folder is)
Manually install the driver through the Device Manager

Go to the Device Manager
Right click on the error (Ethernet Controller)>Update
Select: No, not this time
Select: Install from a list or specific location (Advanced)
Select: Include this location in the search
Select: Browse and browse to the folder you extracted the driver to.
XP should install the driver.

MS UAA Driver: Must be installed before the Audio
http://www.mediafire.com/?4ben9zlesng

Audio:
http://www.mediafire.com/?dg0cmmkm4y4

Extract Files to a folder. Run the installer. If it errors upon installation use Device Manager.
Open Device Manager, right click "Audio Device on HD".
Choose Update driver.
Check no to connect.
Install from a list or specific location.
Don't search I will choose the driver to install.
In the list of common hardware types, scroll down and select Sound, Video, and Game controllers.
Remove the check from "Show Compatible Hardware" and click on "Have Disk".
Next...browse to the unzipped folder and choose the "WiSVHe5.inf".
Ignore XP when it complains.
REBOOT.

Card Reader: O2 Micro
http://support.gateway.com/support/d...&uid=247774006
It is the Vista driver, but it looks like it contains the XP drivers.
Download and Extract the driver to a folder
Run the Setup exe file

Let me know how you make out.
Bill

terryma1215 · 10-14-2009, 05:38 PM

It worked like a charm! There are no longer errors in device manager and there is sound! :D

Thanks for all the help.
Terry-

**BCCOMP** · 10-14-2009, 06:13 PM

Hi Terry

,
Glad you can hear again

I am also glad to hear you have no more errors in the Device Manager

Glad to help out

.
Bill

PS- I will mark the thread as Solved and Close it. If you have an issue, please PM me and I will reopen the thread.

10-12-2009, 06:40 PM	#1 (permalink)
terryma1215 Registered User Join Date: Jan 2009 Posts: 38 OS: Windows XP Media Center Edition SP3	[SOLVED] Missing Sound Drivers (Conexant) Greetings, I recently installed Windows XP Media Center Edition (SP2) so I can dual boot WinXP (32-bit) and Windows Vista (64-bit). It's a laptop (Gateway MD2614u, which shipped with Windows Vista 64-bit). I am missing the sound drivers for Windows XP. The sound works fine when I boot into Vista but doesn't work when I boot into XP. From Windows Vista, I opened Dxdiag and discovered that the sound device is Conexant High Definition Smart Audio. In Device Manager, there are 4 devices with question marks, they are: Audio Device on High Definition Audio Bus (Code 28) (Ven_14F1 and Dev_5051) Ethernet Controller, Mass Storage Controller and SM Bus Controller (which I do not believe to be relevant to the audio problem, however if you need the Vendor ID and Device ID, I can provide that). I have tried using the pcidatabase and other sources and found drivers that are/are related to the device, but I get an error every time. The error is: "Driver Installation Failed: Culd not find the MEDIA device for this driver). I opted to use Windows XP so I can use Windows Media Player 10 to play some streaming audio files, so the sound is a "vital" component. Thanks in advance for reading. Best Regards, Terry-

10-13-2009, 08:15 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,070 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing Sound Drivers (Conexant) Hi, Can you please post All the errors you have along with the VEN_&DEV_ numbers. The chipset driver is not installed. This has to be installed first! What service pack is install? I hope it is SP2 until we get all the drivers working. For the sound did you install the MS UAA driver: http://www.mediafire.com/?4ben9zlesng It must be installed before the Audio Driver The audio driver may have to be installed manually through the Device Manager. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 10-13-2009 at 08:17 AM.

10-13-2009, 07:10 PM	#3 (permalink)
terryma1215 Registered User Join Date: Jan 2009 Posts: 38 OS: Windows XP Media Center Edition SP3	Re: Missing Sound Drivers (Conexant) I have Service Pack 2 yes. For the errors: Audio Device on High Definition Audio Bus (Code 28): VEN_14F1 DEV_5051 Ethernet Controller (Code 28): VEN_11AB DEV_4380 Mass storage controller (28): VEN_1217 DEV_7130 SM Bus Controller (28): VEN_1002 DEV_4385 Please advise on my next steps. Much appreciated Terry-

10-13-2009, 07:17 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,070 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing Sound Drivers (Conexant) Do you have a ATI Video Card? From the specs I can find you do. Can you also PM me you serial number. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 10-13-2009 at 07:20 PM.

10-13-2009, 07:22 PM	#5 (permalink)
terryma1215 Registered User Join Date: Jan 2009 Posts: 38 OS: Windows XP Media Center Edition SP3	Re: Missing Sound Drivers (Conexant) Yes sir I do. I have the ATI Radeon HD 3200 (onboard). And by serial number, you are referring to the serial number on my laptop?

10-13-2009, 07:29 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,070 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing Sound Drivers (Conexant) Yes, I amy need it to narrow down the drivers. Can you pm me the number? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-13-2009, 08:13 PM	#7 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,070 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing Sound Drivers (Conexant) Thanks for the serial number. Please install the drivers in the order given. I am not sure if the Video is installed or not (it is not posted in the errors). I will give you both just in case. Install the Catalyst Software Suite driver if the Video is not installed: http://game.amd.com/us-en/drivers_ca...integrated-mce If the Video is installed but you still have the SM Bus controller error, install this driver: http://game.amd.com/us-en/drivers_ca...tegratedip-mce Scroll down the list and download and install the South Bridge Driver Ethernet Controller: Marvell Yukon 88E8057 http://www.marvell.com/drivers/driverSearchResults.do Download the second one in the list. Extract the driver to a folder (note were this folder is) Manually install the driver through the Device Manager Go to the Device Manager Right click on the error (Ethernet Controller)>Update Select: No, not this time Select: Install from a list or specific location (Advanced) Select: Include this location in the search Select: Browse and browse to the folder you extracted the driver to. XP should install the driver. MS UAA Driver: Must be installed before the Audio http://www.mediafire.com/?4ben9zlesng Audio: http://www.mediafire.com/?dg0cmmkm4y4 Extract Files to a folder. Run the installer. If it errors upon installation use Device Manager. Open Device Manager, right click "Audio Device on HD". Choose Update driver. Check no to connect. Install from a list or specific location. Don't search I will choose the driver to install. In the list of common hardware types, scroll down and select Sound, Video, and Game controllers. Remove the check from "Show Compatible Hardware" and click on "Have Disk". Next...browse to the unzipped folder and choose the "WiSVHe5.inf". Ignore XP when it complains. REBOOT. Card Reader: O2 Micro http://support.gateway.com/support/d...&uid=247774006 It is the Vista driver, but it looks like it contains the XP drivers. Download and Extract the driver to a folder Run the Setup exe file Let me know how you make out. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-14-2009, 05:38 PM	#8 (permalink)
terryma1215 Registered User Join Date: Jan 2009 Posts: 38 OS: Windows XP Media Center Edition SP3	Re: Missing Sound Drivers (Conexant) It worked like a charm! There are no longer errors in device manager and there is sound! :D Thanks for all the help. Terry-

10-14-2009, 06:13 PM	#9 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,070 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing Sound Drivers (Conexant) Hi Terry, Glad you can hear again I am also glad to hear you have no more errors in the Device Manager Glad to help out. Bill PS- I will mark the thread as Solved and Close it. If you have an issue, please PM me and I will reopen the thread. __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 10-14-2009 at 06:20 PM.