[SOLVED] Missing drivers, cannot identify them

Niram · 09-09-2009, 01:21 AM

Ok, so I had to reformat my comp, it all works fine as usual but I have 3 unknown devices in the device manager

I ran system information and found the PNP ID but still don't understand what is it

this is it, I know I had a tv tuner and I was able to watch tv on the comp, I cannot anymore cause it says there is no tv tuner, does this have anything to do with that?

I'm also not sure do I have the tv tuner installed in my hardware and now not recognized or was it a software installation

hope someone can help

roast · 09-09-2009, 03:10 AM

More than likely, one of the "Unknown Devices" would be your TV tuner.

Is it an OEM computer? As in Dell, HP, Sony etc?

-Mick.

Niram · 09-09-2009, 04:33 AM

it's built, desktop comp, I ordered parts and they made it, was 2 years ago

dunno how can I make the comp recognize these 3 drivers

roast · 09-09-2009, 06:35 AM

You will have to install drivers for them.

Can you make a list of all the Hardware in your machine, including the motherboard.
Please include all relevant model numbers of the hardware.
I will try find drivers for you.

-Mick.

**BCCOMP** · 09-09-2009, 07:34 AM

From the codes you posted above it appears to be a TV Tuner card with a Conexant Chipset. All three codes (VEN_14F1) appear to be for the one Device (TV Tuner).
Whats is the make and model of your TV Tuner?

Niram · 09-09-2009, 12:35 PM

I don't know, thats what I need to find out, I don't have a clue where to find info about the TV tuner, I bought it 2 years ago and can't really remember a thing as back then I still didn't know jack **** about computers and just wanted to have a good one, now when I know a fair bit I still don't know how to find lol

I have SIW where I tried to find but theres nothing there

**BCCOMP** · 09-09-2009, 01:04 PM

Go to the Device Manager
Right click on the error>Properties>Details Tab
Post the info you find under Device Instance ID

Do this for each error

Bill

Niram · 09-09-2009, 01:12 PM

the same things are written as in the image I posted in the first post

**BCCOMP** · 09-09-2009, 01:29 PM

Under the Device Instance ID do you "see" a DEV_ number?
Bill

Niram · 09-09-2009, 01:37 PM

this is all I see there lol
it's the same for the other 2, just different writings, but same as the ones in the first post

**BCCOMP** · 09-09-2009, 02:05 PM

OK,
I think you are going to have to remove the TV Tuner card in the computer and see if you can find a name on the card or any other info it may have.

I cannot identify the card with these #.

Niram · 09-09-2009, 02:07 PM

I don't know how it looks like or where it is located

edit - I found out how it looks like so I took it out of the comp and there was a sticker with this on it

PixelView Digital Home Entertainment

nothing else, I will visit their website and try to find these drivers there

Niram · 09-09-2009, 02:38 PM

ok I found nothing, help me out lol

**BCCOMP** · 09-09-2009, 04:07 PM

Look on the card carefully for any other numbers, especially on the biggest chipset.
Prolink makes the Pixelview card and I have a link for the drivers.

I just do not want to give you the wrong one.

Please try to post any numbers you find on the card itself or on the biigest Chipset.

I am looking for # that start with PV-CX881P,PL or CX883PL
Bill

Niram · 09-09-2009, 04:30 PM

ok I think I found it

PV-B420SPL(FCR)-F

it's possible that a B is 8 or 5 is S and reverse cause I wrote a bit chaotically lol but I believe this is it

I also found on the big chip - CX 23882-39, dunno if that matters

**BCCOMP** · 09-09-2009, 04:40 PM

Thanks,
I think I found it.
Go here:
http://www.prolink-usa.com/
Select: Driver Download on the left
Select: PCI/PCI Express on the next screen
Select: Europe, Oceania, Africa & Asia Regions PCI Multimedia Product
Scroll down to PlayTV Cinema B1000>PV-B420SPL(FRC) Series and download and install the driver for your OS.

Its a large download (80.1MB) and the speed is very slow!

Bill

Niram · 09-09-2009, 04:46 PM

k thanks, I got to that site and found it a minute before you posted this :D

will download and install and let you know how it was

Niram · 09-09-2009, 05:25 PM

this was extremely disturbing and worrying

I downloaded, started the installation and it said Error installation fail
and after that it automatically started the installation of power cinema but I quit it and it gave me the option to restart

so I restarted and logged back it
after the welcome screen, while the system was loading all programs, a blue screen popped up and all I managed to read is 'A problem has occured' before it restarted again
it did it 3 times before I shut it down and thought about 2 minutes what to do
then I started and got in safe mode and did a system restore

now it's back to normal... quite disturbing and strange

and btw. I still don't have the drivers, I'm too afraid to try anything

**BCCOMP** · 09-09-2009, 08:40 PM

Sorry about that.
I thought we finally nailed this card down with the info we had.
The code and numbers seemed to match.
Apparently not.

Is your computer affected in anyway other than the error still being there?

I will see if I can find another driver.
Can you give me anymore info and possibly a screenshot of this card?
Bill

Niram · 09-10-2009, 04:59 AM

I will try to take a picture of it when I come back from school, now I can't

the comp is normal as before the installation, nothing changed

09-09-2009, 01:21 AM	#1 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	[SOLVED] Missing drivers, cannot identify them Ok, so I had to reformat my comp, it all works fine as usual but I have 3 unknown devices in the device manager I ran system information and found the PNP ID but still don't understand what is it this is it, I know I had a tv tuner and I was able to watch tv on the comp, I cannot anymore cause it says there is no tv tuner, does this have anything to do with that? I'm also not sure do I have the tv tuner installed in my hardware and now not recognized or was it a software installation hope someone can help __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 01:25 AM.

09-09-2009, 03:10 AM	#2 (permalink)
roast Registered User Join Date: Nov 2006 Location: Ireland Posts: 154 OS: Windows 7 x64 7600, and Windows (notsotiny) 7 7600 x86 and x64 - Across 3 machines. My System	Re: Missing drivers, cannot identify them More than likely, one of the "Unknown Devices" would be your TV tuner. Is it an OEM computer? As in Dell, HP, Sony etc? -Mick. __________________ I'm a Sony VAIO technical support agent - any questions relating to Sony VAIO Notebook or Desktop computers, feel free to ask.

09-09-2009, 04:33 AM	#3 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them it's built, desktop comp, I ordered parts and they made it, was 2 years ago dunno how can I make the comp recognize these 3 drivers __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 04:35 AM.

09-09-2009, 06:35 AM	#4 (permalink)
roast Registered User Join Date: Nov 2006 Location: Ireland Posts: 154 OS: Windows 7 x64 7600, and Windows (notsotiny) 7 7600 x86 and x64 - Across 3 machines. My System	Re: Missing drivers, cannot identify them You will have to install drivers for them. Can you make a list of all the Hardware in your machine, including the motherboard. Please include all relevant model numbers of the hardware. I will try find drivers for you. -Mick. __________________ I'm a Sony VAIO technical support agent - any questions relating to Sony VAIO Notebook or Desktop computers, feel free to ask.

09-09-2009, 07:34 AM	#5 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them From the codes you posted above it appears to be a TV Tuner card with a Conexant Chipset. All three codes (VEN_14F1) appear to be for the one Device (TV Tuner). Whats is the make and model of your TV Tuner? __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-09-2009, 12:35 PM	#6 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them I don't know, thats what I need to find out, I don't have a clue where to find info about the TV tuner, I bought it 2 years ago and can't really remember a thing as back then I still didn't know jack **** about computers and just wanted to have a good one, now when I know a fair bit I still don't know how to find lol I have SIW where I tried to find but theres nothing there __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 12:36 PM.

09-09-2009, 01:04 PM	#7 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them Go to the Device Manager Right click on the error>Properties>Details Tab Post the info you find under Device Instance ID Do this for each error Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-09-2009, 01:12 PM	#8 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them the same things are written as in the image I posted in the first post __________________ Damn those critters! Have to kill em all! (referring to viruses)

09-09-2009, 01:29 PM	#9 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them Under the Device Instance ID do you "see" a DEV_ number? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-09-2009, 01:37 PM	#10 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them this is all I see there lol it's the same for the other 2, just different writings, but same as the ones in the first post __________________ Damn those critters! Have to kill em all! (referring to viruses)

09-09-2009, 02:05 PM	#11 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them OK, I think you are going to have to remove the TV Tuner card in the computer and see if you can find a name on the card or any other info it may have. I cannot identify the card with these #. __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-09-2009, 02:07 PM	#12 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them I don't know how it looks like or where it is located edit - I found out how it looks like so I took it out of the comp and there was a sticker with this on it PixelView Digital Home Entertainment nothing else, I will visit their website and try to find these drivers there __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 02:35 PM.

09-09-2009, 02:38 PM	#13 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them ok I found nothing, help me out lol __________________ Damn those critters! Have to kill em all! (referring to viruses)

09-09-2009, 04:07 PM	#14 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them Look on the card carefully for any other numbers, especially on the biggest chipset. Prolink makes the Pixelview card and I have a link for the drivers. I just do not want to give you the wrong one. Please try to post any numbers you find on the card itself or on the biigest Chipset. I am looking for # that start with PV-CX881P,PL or CX883PL Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 09-09-2009 at 04:27 PM.

09-09-2009, 04:30 PM	#15 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them ok I think I found it PV-B420SPL(FCR)-F it's possible that a B is 8 or 5 is S and reverse cause I wrote a bit chaotically lol but I believe this is it I also found on the big chip - CX 23882-39, dunno if that matters __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 04:44 PM.

09-09-2009, 04:40 PM	#16 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them Thanks, I think I found it. Go here: http://www.prolink-usa.com/ Select: Driver Download on the left Select: PCI/PCI Express on the next screen Select: Europe, Oceania, Africa & Asia Regions PCI Multimedia Product Scroll down to PlayTV Cinema B1000>PV-B420SPL(FRC) Series and download and install the driver for your OS. Its a large download (80.1MB) and the speed is very slow! Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 09-09-2009 at 04:43 PM.

09-09-2009, 04:46 PM	#17 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them k thanks, I got to that site and found it a minute before you posted this :D will download and install and let you know how it was __________________ Damn those critters! Have to kill em all! (referring to viruses)

09-09-2009, 05:25 PM	#18 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them this was extremely disturbing and worrying I downloaded, started the installation and it said Error installation fail and after that it automatically started the installation of power cinema but I quit it and it gave me the option to restart so I restarted and logged back it after the welcome screen, while the system was loading all programs, a blue screen popped up and all I managed to read is 'A problem has occured' before it restarted again it did it 3 times before I shut it down and thought about 2 minutes what to do then I started and got in safe mode and did a system restore now it's back to normal... quite disturbing and strange and btw. I still don't have the drivers, I'm too afraid to try anything __________________ Damn those critters! Have to kill em all! (referring to viruses) Last edited by Niram; 09-09-2009 at 05:38 PM.

09-09-2009, 08:40 PM	#19 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,008 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Missing drivers, cannot identify them Sorry about that. I thought we finally nailed this card down with the info we had. The code and numbers seemed to match. Apparently not. Is your computer affected in anyway other than the error still being there? I will see if I can find another driver. Can you give me anymore info and possibly a screenshot of this card? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

09-10-2009, 04:59 AM	#20 (permalink)
Niram Registered User Join Date: Jun 2009 Location: croatia Posts: 169 OS: xp service pack 3 My System	Re: Missing drivers, cannot identify them I will try to take a picture of it when I come back from school, now I can't the comp is normal as before the installation, nothing changed __________________ Damn those critters! Have to kill em all! (referring to viruses)