Modem Driver not working

Sporkinator · 08-20-2009, 02:19 PM

I have a Toshiba Tecra A8-EZ8313 laptop running Windows XP Pro.

Long story short, I got a virus and had to format and re-install Windows. Unfortunately, I didn't backup my drivers. I got a working wireless driver from the Toshiba site, and a few other drivers I was missing, and it went great, my laptop is up and running. Well, I needed to connect to dial up, but I was missing the modem driver. I went to the Toshiba site and downloaded it and installed it. I am 100% sure it's the right one, my specific make, model, OS, etc was used to pick it out and it was the only choice IIRC. Unfortunately, after installing it (and rebooting, for good measure) the modem still does not respond.

I am practically clueless when it comes to how computers work internally with their hardware and such, so my question is, am I perhaps missing the driver for some OTHER hardware device that controls or affects the modem? If so, how can I find what kind of device it is and figure out what kind of driver I need and find it? I've been trying to figure this out for months, and have not found any solution.

joeten · 08-21-2009, 10:37 AM

hi maybe one of these http://eu.computers.toshiba-europe.c...jsp?service=EU

joeten · 08-21-2009, 11:25 AM

hi sorry my bad try here http://www.csd.toshiba.com/cgi-bin/t...ily=1073768664

Riskyone101 · 08-22-2009, 04:27 AM

Hello,

Go here for chipset driver: (choose 3 and 4)
http://downloadcenter.intel.com/filt...4&submit=Go%21

1. Install the chipset driver first
2. reboot pc
3. Install the media graphics driver
4. reboot pc

Note: you may need to reinstall the modem driver again.

Sporkinator · 08-25-2009, 06:14 PM

Quote:

1. Install the chipset driver first
2. reboot pc
3. Install the media graphics driver
4. reboot pc

I actually tried this first. This didn't seem to have any effect, I already had display driver working, I can play hardware accelerated PC games.

Quote:

Originally Posted by joeten

hi sorry my bad try here http://www.csd.toshiba.com/cgi-bin/t...ily=1073768664

I installed a beta driver from that page and ran the diagnostic, and it seems the modem responded. Thanks a lot, I think that means it's working. I'll have to test dial up connection later when I'm at home again.

Sporkinator · 08-25-2009, 07:40 PM

No edit after 30 minutes?

Fine, I double post.

I wanted to add that my laptop has a built-in fingerprint scanner, and that I lost that too when I formatted. But it's not important, I'm not even sure that I WANT it back.

It sure would be nice if there was an all-in-one installer for all the drivers used by my laptop. It didn't come with a Windows disk or a Driver CD. Like I said, it's not terribly important, but it would be handy.

Sporkinator · 08-26-2009, 12:01 AM

I need your help again.

The modem appears to be working in the diagnostic test, but when I try to dial, it says there is no dial tone. (Yes, I made sure the phone line was connected securely)

It's half working... instead of "The modem did not respond", I get "There was no dial tone".

joeten · 08-26-2009, 08:59 AM

hi haven't worked with modems for quite some time is it possible it is set to the wrong setting for dialing

Sporkinator · 08-27-2009, 09:52 PM

I don't know what settings I should be messing with, if any. I don't understand why it's not detecting the dial tone, the computer I'm using at the moment gets dial tone just fine. But I have never been missing drivers for it because they're all on the Windows 98 Restore CD.

Maybe I picked the wrong driver and should try another from that page? In the modem diagnostic, it says "COMMAND NOT SUPPORTED" somewhere in the test results, does that indicate a problem?

The computer I'm on is like a deserted island, I can't transfer files because it doesn't recognize my flash drive, and doesn't find a driver via windows update, so I can't get new driver until Tuesday, when I'm at the library again with my laptop on their wireless.

joeten · 08-28-2009, 11:23 AM

hi yeah it would seem something is not correct as you say possibly the wrong driver,i also found this not sure if it is related http://forums.techarena.in/technolog...et/1195612.htm

Sporkinator · 09-15-2009, 04:02 PM

I think I'm just going to give up... still no dial tone. Maybe the next time I have money I can purchase a driver CD from Toshiba or something. That might do it.

If it helps, this is the diagnotic test result:

Code:

ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,01,02,04,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,14,15,16,19,1A,1B,1D,1E,1F,20,21,22,23,24,25,26,27,29,2B,2D,2E,2F,31,32,33,35,36,37,38,3C,3D,40,41,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,57,58,59,5A,5B,5E,5F,61,62,63,64,66,68,69,6B,6C,6F,70,72,73,74,77,78,7A,7B,7C,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,93,96,97,98,99,9B,9C,9F,A0,A1,A3,A5,A6,A7,A8,A9,AA,AC,AD,AE,B2,B3,B4,B5,B6,B7,B8,BB,BC,BF,C1,C4)
ATI1 - OK
ATI2 - OK
ATI3 - TOSHIBA Software Modem Version 2.1.72
ATI4 - Built on 06/29/2006 13:13:02
ATI5 - 2.1.72, HDA MB, HDA, A1 S-Rev:G  L-Rev:C, 19
ATI6 - OK
ATI7 - HDA MB

joeten · 09-16-2009, 08:49 AM

hi this should give you the driver you need http://www.csd.toshiba.com/cgi-bin/t...ily=1073768664

Sporkinator · 09-24-2009, 02:09 PM

All those appear to be for Windows 7, so I am unsure of what to do or which one to download, as I have Windows XP.

**BCCOMP** · 09-25-2009, 09:14 AM

Hi,
Remove the BETA modem driver you installed in both Add/Remove Programs and in the Device Manager.

BETA drivers are testing drivers and are proned to errors.

The link to your drivers is HERE
Input the following Refine Search by>Windows XP SP2/SP3>Modem
Install the Toshiba Software Modem for Windows XP (v2.1.72; 09-27-2006; 1M) (latest non-beta driver)

It will also list this older driver:
Toshiba Software Modem Driver for Windows XP (v2.1.63; 05-26-2006; 1M)
Try this one if the other does not work

For your fingerprint reader use the same link as above, but input this:
Refine Search by>Windows XP SP2/SP3>Security
Install the Toshiba Fingerprint Utility for Windows XP/2000 (v5.4.0 Build 2934; 05-26-2006; 20M)

All of your drivers are post HERE
Refine Search by>Windows XP SP2/SP3>All Categories

You will need the Toshiba ACPI Common Modules for Windows XP/2000 (v6.05.01; 05-26-2006; 1M) to install some other Toshiba Utilities.

Example:
Toshiba Power Saver for Windows XP/2000 (v7.08.04; 05-26-2006; 6M)

Let us know how you make out.
Bill

Sporkinator · 10-01-2009, 04:19 PM

Alrighty then, those directions are straightforward, I downloaded everything you told me to and saved your post to a text file for later reference. I will try it later. If it works, I should be able to reply within 24 hours. Otherwise, you'll hear from me in a week.

Thanks in advance for either fixing my problem or at least giving it a shot.

**BCCOMP** · 10-01-2009, 11:08 PM

Keep us posted.
Thanks,
Bill

Sporkinator · 10-08-2009, 01:04 PM

Well it seems I've got a dial tone now as it actually dials, but it doesn't do so successfully. NetZero gives me an error message to the effect of "The Remote Computer did not respond", so it must be that I have the right driver for the modem, but something else is wrong.

Let me know if you have any ideas.

**BCCOMP** · 10-08-2009, 01:41 PM

Did you unisntall the "old" drivers before installing the new ones?
You may have to reconfigure the NetZero with the new driver installed.

Bill

Sporkinator · 10-08-2009, 03:09 PM

OK, I'll try re-installing NetZero. I unmuted the modem in NZ options, and I heard it dialing.

As far as I know, I completely removed "old" BETA modem driver before installing the new driver. It's better now than before, because I get dial tone, and getting new error is better than getting old error "no dial tone" every time.

**BCCOMP** · 10-08-2009, 10:02 PM

Hi

The error

Quote:

The Remote Computer did not respond

to me means your modem is dialing, but NetZero is not (Remote Computer).

http://help.netzero.net/support/start/dialing-in.html

Did you check the Internet Properties>Connection tab
Is the dial-up modem listed?

Bill

08-20-2009, 02:19 PM	#1 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Modem Driver not working I have a Toshiba Tecra A8-EZ8313 laptop running Windows XP Pro. Long story short, I got a virus and had to format and re-install Windows. Unfortunately, I didn't backup my drivers. I got a working wireless driver from the Toshiba site, and a few other drivers I was missing, and it went great, my laptop is up and running. Well, I needed to connect to dial up, but I was missing the modem driver. I went to the Toshiba site and downloaded it and installed it. I am 100% sure it's the right one, my specific make, model, OS, etc was used to pick it out and it was the only choice IIRC. Unfortunately, after installing it (and rebooting, for good measure) the modem still does not respond. I am practically clueless when it comes to how computers work internally with their hardware and such, so my question is, am I perhaps missing the driver for some OTHER hardware device that controls or affects the modem? If so, how can I find what kind of device it is and figure out what kind of driver I need and find it? I've been trying to figure this out for months, and have not found any solution.

08-21-2009, 10:37 AM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,138 OS: vista	Re: Modem Driver not working hi maybe one of these http://eu.computers.toshiba-europe.c...jsp?service=EU __________________

08-21-2009, 11:25 AM	#3 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,138 OS: vista	Re: Modem Driver not working hi sorry my bad try here http://www.csd.toshiba.com/cgi-bin/t...ily=1073768664 __________________

08-22-2009, 04:27 AM	#4 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,693 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Modem Driver not working Hello, Go here for chipset driver: (choose 3 and 4) http://downloadcenter.intel.com/filt...4&submit=Go%21 1. Install the chipset driver first 2. reboot pc 3. Install the media graphics driver 4. reboot pc Note: you may need to reinstall the modem driver again. __________________

08-25-2009, 07:40 PM	#6 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working No edit after 30 minutes? Fine, I double post. I wanted to add that my laptop has a built-in fingerprint scanner, and that I lost that too when I formatted. But it's not important, I'm not even sure that I WANT it back. It sure would be nice if there was an all-in-one installer for all the drivers used by my laptop. It didn't come with a Windows disk or a Driver CD. Like I said, it's not terribly important, but it would be handy. Last edited by Sporkinator; 08-25-2009 at 07:45 PM.

08-26-2009, 12:01 AM	#7 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working I need your help again. The modem appears to be working in the diagnostic test, but when I try to dial, it says there is no dial tone. (Yes, I made sure the phone line was connected securely) It's half working... instead of "The modem did not respond", I get "There was no dial tone".

08-26-2009, 08:59 AM	#8 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,138 OS: vista	Re: Modem Driver not working hi haven't worked with modems for quite some time is it possible it is set to the wrong setting for dialing __________________

08-27-2009, 09:52 PM	#9 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working I don't know what settings I should be messing with, if any. I don't understand why it's not detecting the dial tone, the computer I'm using at the moment gets dial tone just fine. But I have never been missing drivers for it because they're all on the Windows 98 Restore CD. Maybe I picked the wrong driver and should try another from that page? In the modem diagnostic, it says "COMMAND NOT SUPPORTED" somewhere in the test results, does that indicate a problem? The computer I'm on is like a deserted island, I can't transfer files because it doesn't recognize my flash drive, and doesn't find a driver via windows update, so I can't get new driver until Tuesday, when I'm at the library again with my laptop on their wireless.

08-28-2009, 11:23 AM	#10 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,138 OS: vista	Re: Modem Driver not working hi yeah it would seem something is not correct as you say possibly the wrong driver,i also found this not sure if it is related http://forums.techarena.in/technolog...et/1195612.htm __________________

09-16-2009, 08:49 AM	#12 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,138 OS: vista	Re: Modem Driver not working hi this should give you the driver you need http://www.csd.toshiba.com/cgi-bin/t...ily=1073768664 __________________

09-24-2009, 02:09 PM	#13 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working All those appear to be for Windows 7, so I am unsure of what to do or which one to download, as I have Windows XP.

09-25-2009, 09:14 AM	#14 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,003 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Modem Driver not working Hi, Remove the BETA modem driver you installed in both Add/Remove Programs and in the Device Manager. BETA drivers are testing drivers and are proned to errors. The link to your drivers is HERE Input the following Refine Search by>Windows XP SP2/SP3>Modem Install the Toshiba Software Modem for Windows XP (v2.1.72; 09-27-2006; 1M) (latest non-beta driver) It will also list this older driver: Toshiba Software Modem Driver for Windows XP (v2.1.63; 05-26-2006; 1M) Try this one if the other does not work For your fingerprint reader use the same link as above, but input this: Refine Search by>Windows XP SP2/SP3>Security Install the Toshiba Fingerprint Utility for Windows XP/2000 (v5.4.0 Build 2934; 05-26-2006; 20M) All of your drivers are post HERE Refine Search by>Windows XP SP2/SP3>All Categories You will need the Toshiba ACPI Common Modules for Windows XP/2000 (v6.05.01; 05-26-2006; 1M) to install some other Toshiba Utilities. Example: Toshiba Power Saver for Windows XP/2000 (v7.08.04; 05-26-2006; 6M) Let us know how you make out. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-01-2009, 04:19 PM	#15 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working Alrighty then, those directions are straightforward, I downloaded everything you told me to and saved your post to a text file for later reference. I will try it later. If it works, I should be able to reply within 24 hours. Otherwise, you'll hear from me in a week. Thanks in advance for either fixing my problem or at least giving it a shot.

10-01-2009, 11:08 PM	#16 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,003 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Modem Driver not working Keep us posted. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-08-2009, 01:04 PM	#17 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working Well it seems I've got a dial tone now as it actually dials, but it doesn't do so successfully. NetZero gives me an error message to the effect of "The Remote Computer did not respond", so it must be that I have the right driver for the modem, but something else is wrong. Let me know if you have any ideas.

10-08-2009, 01:41 PM	#18 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,003 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Modem Driver not working Did you unisntall the "old" drivers before installing the new ones? You may have to reconfigure the NetZero with the new driver installed. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

10-08-2009, 03:09 PM	#19 (permalink)
Sporkinator Registered User Join Date: Aug 2009 Posts: 19 OS: Windows XP	Re: Modem Driver not working OK, I'll try re-installing NetZero. I unmuted the modem in NZ options, and I heard it dialing. As far as I know, I completely removed "old" BETA modem driver before installing the new driver. It's better now than before, because I get dial tone, and getting new error is better than getting old error "no dial tone" every time. Last edited by Sporkinator; 10-08-2009 at 03:27 PM.