DVD drive not responding

Aaron212 · 07-20-2009, 01:59 PM

When i try to acess a DVD or CD the disk spins but nothing happens from there on in. So i go to my computer to see if the disk shows and there is nothing there just my hard drived C: and D:

In my control panel, driver status it acknowledges that my dvd drive is there but there is a yellow information mark beside it. The same happens with my external dvd rom drive as well. please help. Thankyou

**Tyree** · 07-20-2009, 02:00 PM

You can try uninstalling the drive in Device manager and Windows will reinstall it on boot.
You can also try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm

Aaron212 · 07-20-2009, 02:02 PM

And also i have an acer travelmate 2420. i want to use my dvd drive to format my computer but all my recovery files are on a dvd. Is there any other way to format my computer????? Thanks

Aaron212 · 07-20-2009, 02:08 PM

i installed an external hard drive to see if it would wor but the problem persists with both dvd drives. i have re-installed the external drive but still no lluck.

**Tyree** · 07-20-2009, 02:22 PM

Did you try what I posted? Laptop optical drives are usually very cheap units and are prone to early failure.
To boot from the external USB drive, you will have to set the Bios to boot from USB.
http://pcsupport.about.com/od/tipstr...otusbflash.htm

Aaron212 · 07-20-2009, 02:28 PM

I am trying the fix now. I had to download it on other computer as internet browsers do not work on my acer. I think that it should work as i uninstalled NTI dvd/cd burner a while ago and that might have caused the problem.

Aaron212 · 07-20-2009, 02:44 PM

The fix worked well. Thankyou Mr.tyree sir. I no this is unrelated but can i ask you if avg 8.5 free and malwarebytes is a good anti virus/spyware combination

Aaron212 · 07-20-2009, 03:10 PM

Its okay. i've posted the anti virus question in the right section.thanks

Riskyone101 · 07-24-2009, 03:39 AM

Hello,

yes it is but you need a firewall also if you want good security for the pc.
I recommend zone alarm firewall the free version here:
http://www.zonealarm.com/security/en...e-firewall.htm

07-20-2009, 01:59 PM	#1 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	DVD drive not responding When i try to acess a DVD or CD the disk spins but nothing happens from there on in. So i go to my computer to see if the disk shows and there is nothing there just my hard drived C: and D: In my control panel, driver status it acknowledges that my dvd drive is there but there is a yellow information mark beside it. The same happens with my external dvd rom drive as well. please help. Thankyou

07-20-2009, 02:00 PM	#2 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,502 OS: XP Pro-7RC-Mandriva My System	Re: DVD drive not responding You can try uninstalling the drive in Device manager and Windows will reinstall it on boot. You can also try this: http://www.dougknox.com/xp/scripts_d...cd_dvd_fix.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-20-2009, 02:02 PM	#3 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	Re: DVD drive not responding And also i have an acer travelmate 2420. i want to use my dvd drive to format my computer but all my recovery files are on a dvd. Is there any other way to format my computer????? Thanks

07-20-2009, 02:08 PM	#4 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	Re: DVD drive not responding i installed an external hard drive to see if it would wor but the problem persists with both dvd drives. i have re-installed the external drive but still no lluck.

07-20-2009, 02:22 PM	#5 (permalink)
Tyree Mentor Hardware Team Join Date: May 2009 Location: Illinois Posts: 5,502 OS: XP Pro-7RC-Mandriva My System	Re: DVD drive not responding Did you try what I posted? Laptop optical drives are usually very cheap units and are prone to early failure. To boot from the external USB drive, you will have to set the Bios to boot from USB. http://pcsupport.about.com/od/tipstr...otusbflash.htm __________________ Posting your PC specs will help us to help you quicker and more efficiently.

07-20-2009, 02:28 PM	#6 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	Re: DVD drive not responding I am trying the fix now. I had to download it on other computer as internet browsers do not work on my acer. I think that it should work as i uninstalled NTI dvd/cd burner a while ago and that might have caused the problem.

07-20-2009, 02:44 PM	#7 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	Re: DVD drive not responding The fix worked well. Thankyou Mr.tyree sir. I no this is unrelated but can i ask you if avg 8.5 free and malwarebytes is a good anti virus/spyware combination

07-20-2009, 03:10 PM	#8 (permalink)
Aaron212 Registered User Join Date: Jul 2009 Posts: 28 OS: xp	Re: DVD drive not responding Its okay. i've posted the anti virus question in the right section.thanks

07-24-2009, 03:39 AM	#9 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,697 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: DVD drive not responding Hello, yes it is but you need a firewall also if you want good security for the pc. I recommend zone alarm firewall the free version here: http://www.zonealarm.com/security/en...e-firewall.htm __________________