[SOLVED] google earth has enccountered a problem

prettylaceytiny · 07-04-2009, 01:19 AM

I have recently reinstalled google earth, but after like half a minute a window pops up with ...google earth has encountered a problem and has to close. you can click on a details tab and get this as a diagnostic report, DOCUME~1\user\LOCAL\~1\Temp\Google_Earth_5.0.117.33.9347_090625-141447_1.dmp and then it shuts down. I have tryed uninstalling it ,and renameing the installshield folder to installshield_OLD ,with no change,I tryed uninstalling it again and renameing the installshield folder to installshield.old exetension,but it still shuts down. I have tryed uninstalling my anitviruse to see if that was causeing it,but no,still shuts down. I have a Compaq laptop,Hewlett-packard Presarioc300 (Reo24PA#ABGF.05) notebook.windows xp home edition.with 248 megabytes useable installed memory.security definitions are up to date. I have a mobile Intel (R)945GM exspress chipset family graphics card (up to date) .Can some one figure out whats wrong for me,as I am house bound and find google earth such a neat ,neat way to see my world. I love it. I dont know what thread this should have been placed in sorry,it its in the wrong place.

prettylaceytiny · 07-09-2009, 01:22 AM

does my information not make sents ,is that why noone has come up with an ansewer. tell me what els you need?

MikenandezNST · 07-09-2009, 01:42 AM

Please verify you meet all requirements here http://earth.google.com/support/bin/answer.py?hl=en&answer=20701

prettylaceytiny · 07-09-2009, 02:51 AM

Quote:

Originally Posted by prettylaceytiny

I have recently reinstalled google earth, but after like half a minute a window pops up with ...google earth has encountered a problem and has to close. you can click on a details tab and get this as a diagnostic report, DOCUME~1\user\LOCAL\~1\Temp\Google_Earth_5.0.117.33.9347_090625-141447_1.dmp and then it shuts down. I have tryed uninstalling it ,and renameing the installshield folder to installshield_OLD ,with no change,I tryed uninstalling it again and renameing the installshield folder to installshield.old exetension,but it still shuts down. I have tryed uninstalling my anitviruse to see if that was causeing it,but no,still shuts down. I have a Compaq laptop,Hewlett-packard Presarioc300 (Reo24PA#ABGF.05) notebook.windows xp home edition.with 248 megabytes useable installed memory.security definitions are up to date. I have a mobile Intel (R)945GM exspress chipset family graphics card (up to date) .Can some one figure out whats wrong for me,as I am house bound and find google earth such a neat ,neat way to see my world. I love it. I dont know what thread this should have been placed in sorry,it its in the wrong place.

07-04-2009, 01:19 AM	#1 (permalink)
prettylaceytiny Registered User Join Date: Jul 2009 Location: new zealand Posts: 3 OS: xp home edition	[SOLVED] google earth has enccountered a problem I have recently reinstalled google earth, but after like half a minute a window pops up with ...google earth has encountered a problem and has to close. you can click on a details tab and get this as a diagnostic report, DOCUME~1\user\LOCAL\~1\Temp\Google_Earth_5.0.117.33.9347_090625-141447_1.dmp and then it shuts down. I have tryed uninstalling it ,and renameing the installshield folder to installshield_OLD ,with no change,I tryed uninstalling it again and renameing the installshield folder to installshield.old exetension,but it still shuts down. I have tryed uninstalling my anitviruse to see if that was causeing it,but no,still shuts down. I have a Compaq laptop,Hewlett-packard Presarioc300 (Reo24PA#ABGF.05) notebook.windows xp home edition.with 248 megabytes useable installed memory.security definitions are up to date. I have a mobile Intel (R)945GM exspress chipset family graphics card (up to date) .Can some one figure out whats wrong for me,as I am house bound and find google earth such a neat ,neat way to see my world. I love it. I dont know what thread this should have been placed in sorry,it its in the wrong place. Last edited by prettylaceytiny; 07-04-2009 at 01:22 AM.

07-09-2009, 01:22 AM	#2 (permalink)
prettylaceytiny Registered User Join Date: Jul 2009 Location: new zealand Posts: 3 OS: xp home edition	Re: google earth has enccountered a problem does my information not make sents ,is that why noone has come up with an ansewer. tell me what els you need?

07-09-2009, 01:42 AM	#3 (permalink)
MikenandezNST Tech, Microsoft Support Join Date: Apr 2008 Location: California Posts: 1,155 OS: Win Vista Ultimate EditionSP1/WinXPSP3 Blog Entries: 2	Re: google earth has enccountered a problem Please verify you meet all requirements here http://earth.google.com/support/bin/answer.py?hl=en&answer=20701 __________________