Universal Serial Bus Controller

verity_girl · 07-01-2009, 08:37 PM

While installing a DVD program a notification came up to say my USB needed updating and did I wish to do it now. I said yes and it has obviously deleted the entire lot instead.

In the Device Manager it now lists under "Other Devices" Universal Serial Bus (USB) Controller five times - all with question marks. The properties state:

"The drivers for this device are not installed. (either Code 1 or 28). To reinstall the drivers for this device, click Reinstall Driver."

When I try reinstall it cannot find them. I have tried the disk that came with the system to no avail. I deleted all of the USB's in safe mode but it still came up the same when I restarted the PC. I can not find any where in the original paperwork what sort of USB controller it had/has.

How do I find out what USB Contoller is installed in the system and how to fix this?

The board is "MICRO-STAR INTERNATIONAL CO., LTD MS-7091" but so far, I can't see where that helps me. I am running XP SP3.

Can someone please tell me what I can do.

**manic** · 07-01-2009, 09:37 PM

Do you have winxp sp2 installed?

verity_girl · 07-02-2009, 01:15 AM

Yes as I said I have Service Pack 3.

**manic** · 07-02-2009, 04:26 AM

Ya Im sry didnt see the sp3 at the end..You did it right, go into
safe mode, remove the usb entries from device manager, reboot, and
usb should realign its self.. The drivers for usb2.0 are included in sp2.
Something on that dvd really whacked something out..Not sure I
would trust that thing anymore.
You may try installing mobo drivers again, couldnt hurt.

dai · 07-02-2009, 06:05 AM

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs

verity_girl · 07-02-2009, 07:43 PM

Quote:

Originally Posted by dai

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs

I am giving that program wide berth

Followed the above to the letter.
Hardware installation wizard came up again. Inserted the disk as well. Still came back with "The hardware was not installed because the wizard could not find the necessary software".

dai · 07-02-2009, 07:58 PM

run your m/b setup disk

check pnp is enabled in the bios and usb2 or highspeed usb is enabled

verity_girl · 07-02-2009, 08:20 PM

Had already checked that the PNP and USB were enabled in the BIOS.

Will have to run the motherboard setup tomorrow. I have never done that before - nothing can go wrong can it? It won't wipe out anything?

dai · 07-02-2009, 08:46 PM

just reinstalls the chipset drivers

verity_girl · 08-02-2009, 01:03 AM

I am still having problems with my USB Drives.
Under the "Motherboard" section of my Application & Support Disk there are several folders .... ATI, Intel, SIS and VIA. I installed the Intel chipset.

The following now show in the Device Manager and the System Information sections respectively:

Device Manager

- ?Other devices

?Unknown device
?Unknown device
?Unknown device
?Unknown device
?Unknown device

- Universal Serial Bus controllers

Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

System Information

Problem Devices
Not Available USB\ROOT_HUB\4&1FF71B3&1 The drivers for this device are not installed.
Not Available USB\ROOT_HUB\4&28A4CB69&1 The drivers for this device are not installed.
Not Available USB\ROOT_HUB\4&28654711&1 The drivers for this device are not installed.
Not Available USB\ROOT_HUB20\4&5A77D95&1 The drivers for this device are not installed.

USB
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 PCI\VEN_8086&DEV_2658&SUBSYS_70911462&REV_03\3&13C0B0C5&0&E8
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 PCI\VEN_8086&DEV_2659&SUBSYS_70911462&REV_03\3&13C0B0C5&0&E9
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A PCI\VEN_8086&DEV_265A&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EA
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B PCI\VEN_8086&DEV_265B&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EB
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C PCI\VEN_8086&DEV_265C&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EF
Not Available USB\ROOT_HUB\4&1FF71B3&1
Not Available USB\ROOT_HUB\4&28A4CB69&1
Not Available USB\ROOT_HUB\4&28654711&1
Not Available USB\ROOT_HUB20\4&5A77D95&1

I have installed and run the Unknown Device Identifier program". I am not sure how that helps as it lists every device on my PC - including the following:

USB Root Hub
Vendor: Microsoft
PnpID: usb\root_hub20
Generic USB Hub
Vendor: Microsoft
PnpID: usb\class_09
USB Mass Storage Device
Vendor: Microsoft
PnpID: usb\class_08&subclass_06&prot_50
USB Composite Device
Vendor: Microsoft
PnpID: usb\composite
USB Printing Support
Vendor: Microsoft
PnpID: usb\class_

I have also ran SiSoftware Sandra but to be perfectly frank, I have no idea what I am looking for any more.

Can anyone offer any help?

Riskyone101 · 08-02-2009, 01:52 PM

Go here for chipset driver: (choose #2)
http://downloadcenter.intel.com/filt...4&submit=Go%21

Reboot pc after installation.

verity_girl · 08-02-2009, 03:43 PM

No luck. Nothing has changed.

When I go into the device manager and try to update the drivers for the unknown devices, the hardware wizard still comes up with "The hardware was not installed because the wizard cannot find the necessary software."

USB drives (4 at back, 2 at front) are not registering anywhere.

Riskyone101 · 08-02-2009, 06:34 PM

You have to click on what you downloaded, its an .exe file
After installation of driver, reboot pc

Your chipset is: Intel 965G

verity_girl · 08-02-2009, 07:13 PM

Yes I know, its what I did.
Installation program came up, ran and said it installed correctly.
Rebooted.
Nothing changed.

07-01-2009, 08:37 PM	#1 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Universal Serial Bus Controller While installing a DVD program a notification came up to say my USB needed updating and did I wish to do it now. I said yes and it has obviously deleted the entire lot instead. In the Device Manager it now lists under "Other Devices" Universal Serial Bus (USB) Controller five times - all with question marks. The properties state: "The drivers for this device are not installed. (either Code 1 or 28). To reinstall the drivers for this device, click Reinstall Driver." When I try reinstall it cannot find them. I have tried the disk that came with the system to no avail. I deleted all of the USB's in safe mode but it still came up the same when I restarted the PC. I can not find any where in the original paperwork what sort of USB controller it had/has. How do I find out what USB Contoller is installed in the system and how to fix this? The board is "MICRO-STAR INTERNATIONAL CO., LTD MS-7091" but so far, I can't see where that helps me. I am running XP SP3. Can someone please tell me what I can do. Last edited by verity_girl; 07-01-2009 at 08:47 PM.

07-01-2009, 09:37 PM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,228 OS: xp	Re: Universal Serial Bus Controller Do you have winxp sp2 installed? __________________

07-02-2009, 01:15 AM	#3 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Re: Universal Serial Bus Controller Yes as I said I have Service Pack 3.

07-02-2009, 04:26 AM	#4 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,228 OS: xp	Re: Universal Serial Bus Controller Ya Im sry didnt see the sp3 at the end..You did it right, go into safe mode, remove the usb entries from device manager, reboot, and usb should realign its self.. The drivers for usb2.0 are included in sp2. Something on that dvd really whacked something out..Not sure I would trust that thing anymore. You may try installing mobo drivers again, couldnt hurt. __________________

07-02-2009, 06:05 AM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,487 OS: win 7 32x 64x rtm	Re: Universal Serial Bus Controller in the device manager click on view at the top and in the dropdown show hidden devices then uninstall all listed usb items turn the computer off unplug usb plugs reboot twice replug in the usb plugs __________________

07-02-2009, 07:58 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,487 OS: win 7 32x 64x rtm	Re: Universal Serial Bus Controller run your m/b setup disk check pnp is enabled in the bios and usb2 or highspeed usb is enabled __________________

07-02-2009, 08:20 PM	#8 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Re: Universal Serial Bus Controller Had already checked that the PNP and USB were enabled in the BIOS. Will have to run the motherboard setup tomorrow. I have never done that before - nothing can go wrong can it? It won't wipe out anything?

07-02-2009, 08:46 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,487 OS: win 7 32x 64x rtm	Re: Universal Serial Bus Controller just reinstalls the chipset drivers __________________

08-02-2009, 01:03 AM	#10 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Re: Universal Serial Bus Controller I am still having problems with my USB Drives. Under the "Motherboard" section of my Application & Support Disk there are several folders .... ATI, Intel, SIS and VIA. I installed the Intel chipset. The following now show in the Device Manager and the System Information sections respectively: Device Manager - ?Other devices ?Unknown device ?Unknown device ?Unknown device ?Unknown device ?Unknown device - Universal Serial Bus controllers Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A Intel(R) 82801FB/FBM USB Universal Host Controller - 265B Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C System Information Problem Devices Not Available USB\ROOT_HUB\4&1FF71B3&1 The drivers for this device are not installed. Not Available USB\ROOT_HUB\4&28A4CB69&1 The drivers for this device are not installed. Not Available USB\ROOT_HUB\4&28654711&1 The drivers for this device are not installed. Not Available USB\ROOT_HUB20\4&5A77D95&1 The drivers for this device are not installed. USB Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 PCI\VEN_8086&DEV_2658&SUBSYS_70911462&REV_03\3&13C0B0C5&0&E8 Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 PCI\VEN_8086&DEV_2659&SUBSYS_70911462&REV_03\3&13C0B0C5&0&E9 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A PCI\VEN_8086&DEV_265A&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EA Intel(R) 82801FB/FBM USB Universal Host Controller - 265B PCI\VEN_8086&DEV_265B&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EB Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C PCI\VEN_8086&DEV_265C&SUBSYS_70911462&REV_03\3&13C0B0C5&0&EF Not Available USB\ROOT_HUB\4&1FF71B3&1 Not Available USB\ROOT_HUB\4&28A4CB69&1 Not Available USB\ROOT_HUB\4&28654711&1 Not Available USB\ROOT_HUB20\4&5A77D95&1 I have installed and run the Unknown Device Identifier program". I am not sure how that helps as it lists every device on my PC - including the following: USB Root Hub Vendor: Microsoft PnpID: usb\root_hub20 Generic USB Hub Vendor: Microsoft PnpID: usb\class_09 USB Mass Storage Device Vendor: Microsoft PnpID: usb\class_08&subclass_06&prot_50 USB Composite Device Vendor: Microsoft PnpID: usb\composite USB Printing Support Vendor: Microsoft PnpID: usb\class_ I have also ran SiSoftware Sandra but to be perfectly frank, I have no idea what I am looking for any more. Can anyone offer any help?

08-02-2009, 01:52 PM	#11 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,689 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Universal Serial Bus Controller Go here for chipset driver: (choose #2) http://downloadcenter.intel.com/filt...4&submit=Go%21 Reboot pc after installation. __________________

08-02-2009, 03:43 PM	#12 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Re: Universal Serial Bus Controller No luck. Nothing has changed. When I go into the device manager and try to update the drivers for the unknown devices, the hardware wizard still comes up with "The hardware was not installed because the wizard cannot find the necessary software." USB drives (4 at back, 2 at front) are not registering anywhere. Last edited by verity_girl; 08-02-2009 at 03:49 PM. Reason: Giving more information

08-02-2009, 06:34 PM	#13 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,689 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Universal Serial Bus Controller You have to click on what you downloaded, its an .exe file After installation of driver, reboot pc Your chipset is: Intel 965G __________________

08-02-2009, 07:13 PM	#14 (permalink)
verity_girl Registered User Join Date: Jul 2009 Posts: 7 OS: XP	Re: Universal Serial Bus Controller Yes I know, its what I did. Installation program came up, ran and said it installed correctly. Rebooted. Nothing changed.