Please, please help me! Trying to uninstall driver

tylerwayne · 04-26-2009, 12:43 PM

I have an extremely annoying situation. I have a Toshiba Satellite laptop, and I recently installed a program called MagicISO Virtual DVD-ROM. This installs a virtual driver on my system, which became quite useful to me. However, I noticed that this has interfered with the original driver for my DVD-ROM, and now it won't read any discs, and worse for me, I am unable to burn CD's. Basically because of the virtual driver, my actual physical DVD-ROM has been rendered useless.

Now here is my real issue. (Note: I have Windows XP)
In my device manager, the original driver for my DVD-ROM had a yellow exclamation point icon next to it, which I assume means there is a problem with it. Above that, is the normal icon for the MagicISO one. I have tried right-clicking on it and un-installing it countless times, but every time the list refreshes, it show right back up. I've restarted my computer and nothing changes. I have used the uninstall program that came with MagicISO and the actual program has been removed, but the driver still remains. I have Googled for hours trying to find a way to permanently get rid of it for good, but not luck.

I tried re-installing the original driver for my DVD-ROM, and now it doesn't show up at all in my device manager, just the MagicISO one, that seems to be un-removable.

Can someone please, please tell me how to get rid of this permanently so I can have my disc drive back? I don't want to have to do something drastic, like re-format my entire computer just because of this one stupid program. I will worship you if you can help me with this! Thanks so much for your time.

**simpswr** · 04-26-2009, 12:55 PM

and welcome to the Forum

Have you tried a System Restore to a date prior to installing the MajicJunk

tylerwayne · 04-26-2009, 01:34 PM

Quote:

Originally Posted by simpswr

and welcome to the Forum

Have you tried a System Restore to a date prior to installing the MajicJunk

Thank you =]
And no, I don't have any system check points before it was installed.
(I guess this teaches me to start creating them)

**simpswr** · 04-26-2009, 01:36 PM

Look in Add/Remove Programs to see if the junkware has a program/utility you can uninstall

tylerwayne · 04-26-2009, 01:46 PM

Already did that, which removed the MagicISO program, but not the driver.
And when I try to uninstall the driver from the device manager, it says that it uninstalls it, but like I said, it shows back up as soon as I reboot, or refresh the list.

I'm pretty sure this page's method would work, and it seems to address my exact problem, but I get half way through and I get stuck with the instructions.
http://winhlp.com/node/199

Maybe you could help me understand it? It's like Chinese to me lol.
I got through the first half of the XP process fine, but I don't know how to find the right .inf file to get rid of, and I don't want to do anything that will get me in even more trouble. I thought I had a pretty good understanding of PC's until I started reading all that lol.

**simpswr** · 04-26-2009, 02:12 PM

Try this fix . . not sure it will help, but it can't hurt:

http://www.theeldergeek.com/restore_..._dvd_drive.htm

tylerwayne · 04-26-2009, 03:24 PM

Thanks a lot, I'll give it a try =]

tylerwayne · 04-27-2009, 01:21 PM

Quote:

Originally Posted by simpswr

Try this fix . . not sure it will help, but it can't hurt:

http://www.theeldergeek.com/restore_..._dvd_drive.htm

Okay, just one problem with that one. I don't know how to use the Registry Editor, so I don't actually know what to do with the registry key, key name, etc. it gives me. I'm guessing it's pretty simple, I'm just not familiar with the Registry Editor. It looks like way less Chinese that I have to try and understand though as opposed to the page I posted, so that's good! lol

Riskyone101 · 04-28-2009, 01:48 AM

Hello,

Heres a way you can get rid of it for good, only do this if you know the exact name of driver. Im assuming you do since you can see it in device manager.

1. Uninstall driver from device manager, however dont reboot yet.
2. go to
start
run
type
regedit

HKLM\SYSTEM\CurrentControlSet\services\ name of driver, simply delete it.
HKLM\SYSTEM\CurrentControlSet1\services\name of driver, simply delete it.
HKLM\SYSTEM\CurrentControlSet2\services\name of driver, simply delete it.

After deleting reboot pc.

tylerwayne · 07-03-2009, 11:52 AM

Thanks Riskyone! I'm just having a problem trying to find "HKLM\SYSTEM\CurrentControlSet\services\". As I said, I'm not too familiar with the Registry Editor. How would I go about finding these so I can delete them? Thank you for your help!

**simpswr** · 07-03-2009, 12:02 PM

HKLM = hkey_local_machine

tylerwayne · 07-03-2009, 04:51 PM

Okay, I just tried that, and it was unsuccessful. "MagicISO Virtual DVD-ROM0000" still pops up in the Device Manager. I actually did not see that name in the Registry Editor, but I went to the properties for the MagicISO driver and looked at it's 'service' name, and it said 'cdrom'. I did find that, so I deleted that. Maybe it was the wrong thing? =/ I didn't see any harm in doing this since once I get MagicISO uninstalled for good, I am reinstalling the original DVD-ROM driver anyway.

How can I find the correct name to be deleting? In the device manager, if I right-click on MagicISO and go to 'Properties', and then 'Details", it shows me a drop down list with all types of different ID's for the device. Which one should I be looking for? (Device Instance id, Hardware Ids, Matching device id, service, etc.)

Sorry this seems to be an endless problem, but I am desperate to have my functioning disk drive back, so I really appreciate the help!

tylerwayne · 07-03-2009, 04:54 PM

Also, it looks like the 'cdrom' that I deleted is showing up again in the registry editor. -_-

trapt_echo15 · 07-06-2009, 04:40 AM

try to search magiciso virtual DVD-rom in the registry editor... and delete everything he found...

dgguy2006 · 08-03-2009, 09:41 AM

Try going to your Device Manager, and expand the tree for Storage Controllers. There you should find a reference to MagicISO. Uninstall it, and your MagicISO Virtual DVD-ROM0000 should automatically be removed from your DVD/CD-ROM Drives tree. I had the exact same problem, did this, and have had no problems with it re-installing. You may have to re-boot your computer for the physical DVD/CD-ROM to work properly.

04-26-2009, 12:43 PM	#1 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Please, please help me! Trying to uninstall driver I have an extremely annoying situation. I have a Toshiba Satellite laptop, and I recently installed a program called MagicISO Virtual DVD-ROM. This installs a virtual driver on my system, which became quite useful to me. However, I noticed that this has interfered with the original driver for my DVD-ROM, and now it won't read any discs, and worse for me, I am unable to burn CD's. Basically because of the virtual driver, my actual physical DVD-ROM has been rendered useless. Now here is my real issue. (Note: I have Windows XP) In my device manager, the original driver for my DVD-ROM had a yellow exclamation point icon next to it, which I assume means there is a problem with it. Above that, is the normal icon for the MagicISO one. I have tried right-clicking on it and un-installing it countless times, but every time the list refreshes, it show right back up. I've restarted my computer and nothing changes. I have used the uninstall program that came with MagicISO and the actual program has been removed, but the driver still remains. I have Googled for hours trying to find a way to permanently get rid of it for good, but not luck. I tried re-installing the original driver for my DVD-ROM, and now it doesn't show up at all in my device manager, just the MagicISO one, that seems to be un-removable. Can someone please, please tell me how to get rid of this permanently so I can have my disc drive back? I don't want to have to do something drastic, like re-format my entire computer just because of this one stupid program. I will worship you if you can help me with this! Thanks so much for your time.

04-26-2009, 12:55 PM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 11,885 OS: XP, Vista, Win 7	Re: Please, please help me! Trying to uninstall driver and welcome to the Forum Have you tried a System Restore to a date prior to installing the MajicJunk __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

04-26-2009, 01:36 PM	#4 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 11,885 OS: XP, Vista, Win 7	Re: Please, please help me! Trying to uninstall driver Look in Add/Remove Programs to see if the junkware has a program/utility you can uninstall __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

04-26-2009, 01:46 PM	#5 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Re: Please, please help me! Trying to uninstall driver Already did that, which removed the MagicISO program, but not the driver. And when I try to uninstall the driver from the device manager, it says that it uninstalls it, but like I said, it shows back up as soon as I reboot, or refresh the list. I'm pretty sure this page's method would work, and it seems to address my exact problem, but I get half way through and I get stuck with the instructions. http://winhlp.com/node/199 Maybe you could help me understand it? It's like Chinese to me lol. I got through the first half of the XP process fine, but I don't know how to find the right .inf file to get rid of, and I don't want to do anything that will get me in even more trouble. I thought I had a pretty good understanding of PC's until I started reading all that lol. Last edited by tylerwayne; 04-26-2009 at 01:48 PM.

04-26-2009, 02:12 PM	#6 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 11,885 OS: XP, Vista, Win 7	Re: Please, please help me! Trying to uninstall driver Try this fix . . not sure it will help, but it can't hurt: http://www.theeldergeek.com/restore_..._dvd_drive.htm __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

04-26-2009, 03:24 PM	#7 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Re: Please, please help me! Trying to uninstall driver Thanks a lot, I'll give it a try =]

04-28-2009, 01:48 AM	#9 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,677 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: Please, please help me! Trying to uninstall driver Hello, Heres a way you can get rid of it for good, only do this if you know the exact name of driver. Im assuming you do since you can see it in device manager. 1. Uninstall driver from device manager, however dont reboot yet. 2. go to start run type regedit HKLM\SYSTEM\CurrentControlSet\services\ name of driver, simply delete it. HKLM\SYSTEM\CurrentControlSet1\services\name of driver, simply delete it. HKLM\SYSTEM\CurrentControlSet2\services\name of driver, simply delete it. After deleting reboot pc. __________________

07-03-2009, 11:52 AM	#10 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Re: Please, please help me! Trying to uninstall driver Thanks Riskyone! I'm just having a problem trying to find "HKLM\SYSTEM\CurrentControlSet\services\". As I said, I'm not too familiar with the Registry Editor. How would I go about finding these so I can delete them? Thank you for your help!

07-03-2009, 12:02 PM	#11 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 11,885 OS: XP, Vista, Win 7	Re: Please, please help me! Trying to uninstall driver HKLM = hkey_local_machine __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-03-2009, 04:51 PM	#12 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Re: Please, please help me! Trying to uninstall driver Okay, I just tried that, and it was unsuccessful. "MagicISO Virtual DVD-ROM0000" still pops up in the Device Manager. I actually did not see that name in the Registry Editor, but I went to the properties for the MagicISO driver and looked at it's 'service' name, and it said 'cdrom'. I did find that, so I deleted that. Maybe it was the wrong thing? =/ I didn't see any harm in doing this since once I get MagicISO uninstalled for good, I am reinstalling the original DVD-ROM driver anyway. How can I find the correct name to be deleting? In the device manager, if I right-click on MagicISO and go to 'Properties', and then 'Details", it shows me a drop down list with all types of different ID's for the device. Which one should I be looking for? (Device Instance id, Hardware Ids, Matching device id, service, etc.) Sorry this seems to be an endless problem, but I am desperate to have my functioning disk drive back, so I really appreciate the help!

07-03-2009, 04:54 PM	#13 (permalink)
tylerwayne Registered User Join Date: Apr 2009 Posts: 8 OS: XP	Re: Please, please help me! Trying to uninstall driver Also, it looks like the 'cdrom' that I deleted is showing up again in the registry editor. -_-

07-06-2009, 04:40 AM	#14 (permalink)
trapt_echo15 Registered User Join Date: Jun 2009 Posts: 120 OS: windows xp pro sp2	Re: Please, please help me! Trying to uninstall driver try to search magiciso virtual DVD-rom in the registry editor... and delete everything he found...

08-03-2009, 09:41 AM	#15 (permalink)
dgguy2006 Registered User Join Date: Aug 2009 Posts: 3 OS: vista 64-bit	Re: Please, please help me! Trying to uninstall driver Try going to your Device Manager, and expand the tree for Storage Controllers. There you should find a reference to MagicISO. Uninstall it, and your MagicISO Virtual DVD-ROM0000 should automatically be removed from your DVD/CD-ROM Drives tree. I had the exact same problem, did this, and have had no problems with it re-installing. You may have to re-boot your computer for the physical DVD/CD-ROM to work properly.