The S.o. restart automaticly with a quick blue screen

luca.grasso · 04-13-2009, 06:37 AM

My problem is that the S.o. restart automaticly with a quick blue screen. I can see only for 1 second same information and after restart appear this error report that windows want to send at tecnical support:
BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000 BCP4 : 832288EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1
It's possible a problems with same hardware.
If somebody can help me please.

joeten · 04-13-2009, 02:07 PM

hi this is what i found http://msdn.microsoft.com/en-us/library/ms795930.aspx

luca.grasso · 04-14-2009, 01:07 AM

Please, can you help me more...I visited this link but I didn't understand what I have to do. Thank's for now

**TriggerFinger** · 04-14-2009, 01:21 AM

Can you boot into Safe Mode? If yes, it would help if you include the minidumps (located in C:\Windows\Minidumps folder) in your next post. If there are no dump files in the folder, change the un-check the AUTOMATICALLY RESTART option in Startup and Recovery (under System Properties - click on advanced tab) then wait until it blue screen's again.

For now, run Memtest86+ on each of your RAM sticks (one stick at a time, alternating slots). Also run HDD diagnostics to rule out any hardware errors in the hard drive, then run CHKDSK /R in the command prompt.

luca.grasso · 04-14-2009, 03:59 AM

Ok, I will do...I will inform you at soon. thank's for now

luca.grasso · 04-14-2009, 04:10 AM

Ok...in the minidumps folder there are a lot of files what I have to do?
About "Memtest86+" which is the file that I have to download?
-pre-build bootable ISO?
-bootable binary?

**BCCOMP** · 04-14-2009, 05:32 AM

Hi luca.grasso,
Copy and paste the minidump folder to your desktop.
Zip the folder and attach it to your next post using the Go Advance option.

For Memtest86+ you need to download - Pre-Compiled Bootable ISO (.zip)
Unzip the folder.
Burn the ISO file as an IMAGE
How to Burn a Bootable ISO File
Reboot the computer and boot from CD.

Thanks,
Bill

luca.grasso · 04-14-2009, 08:27 AM

There are minidumps files.zip now attached.
Also, I run the HDD diagnostic...my laptop is toshiba, but in the property of hard drive I have seen that it is fujitsu. After diagnostic with fujitsu tool, appear that:
Warning, no hard disk drive has benn identified in your system.
The following are the possible causes:
- hdd power cable is not properly attached to the hdd
- hdd inteface cable is not properly attached to the hdd
- hdd master-slave setting is incorrect
It is strange this! My internal hard drive still working fine.
I'm waiting to recove an empty cd-rom form doing an iso cd file

**TriggerFinger** · 04-14-2009, 08:56 AM

Regarding the HDD diagnostic, did you run from CD drive? I suggest you the test again (assuming you just pressed a wrong key). Also try Seatools or Hitachi DFT (see HDD Diags link on my sig for d/load).

I also suggest you run Memtest86+ just to rule out the RAM.

As for the dump files, I just viewed the April 12, 2009 files (with the D1 errors) and noticed something common with the 4 dump files. Probably caused by NDIS.SYS when VSMON.exe was running. NDIS.sys is a collection of routines that applications can use to perform network operations (in a nutshell) while VSMON.exe is related to ZoneLabs Firewall (specifically ZoneAlarm).

I suggest you try to use another firewall software and uninstall ZoneAlarm out of your system. Or may be you can try to uninstall and reinstall ZoneAlarm. You may also try updating it first but I doubt if it would help.

luca.grasso · 04-14-2009, 12:17 PM

Thank's a loto for your help. I will do it tomorrow. at soon

luca.grasso · 04-18-2009, 12:51 AM

Sorry for my late, I will do the procedures today...

luca.grasso · 04-18-2009, 05:00 AM

I tried to burn an iso cd wth imgburn, but the writing is failed. I'm not able to do it, I don't know why. The program say me that: Device not ready (Medium Not Present - Tray Open). Is it possible that also the cd drive doesn't work very well?

**TriggerFinger** · 04-18-2009, 08:25 AM

Actually I was expecting you will do the burn/copy in another computer. For obvious reasons

I would not suggest nor expect you will do the burn/copy in the computer that you are having problems with.

As for your question if it is possible that the cd drive doesn't work very well... what do you think?

luca.grasso · 04-18-2009, 10:26 AM

Problem fix, Cd-writer works good. I was doing something wrong with the program..I have done the iso cd and I have restarted O.S.. Entered in the Bios setup and put the cd in primary position, after that Memtest86 started. After 4 hours of test without any errors I stopped it.
Now I will check the Hard disk with HDD Diags, correct?

luca.grasso · 04-18-2009, 10:29 AM

I forget... same days ago I was another two crash...these are the reports:

First:

C:\DOCUME~1\LUCA\LOCALS~1\Temp\WER917c.dir00\Mini041509-01.dmp
C:\DOCUME~1\LUCA\LOCALS~1\Temp\WER917c.dir00\sysdata.xml

BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 82E5B8EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1

Second:

C:\DOCUME~1\LUCA\LOCALS~1\Temp\WERdb0f.dir00\Mini041509-02.dmp
C:\DOCUME~1\LUCA\LOCALS~1\Temp\WERdb0f.dir00\sysdata.xml

BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 832D88EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1

**TriggerFinger** · 04-18-2009, 12:45 PM

Did you uninstall ZoneAlarm already? I did not see any update on this.

luca.grasso · 04-18-2009, 01:24 PM

yes I did today

luca.grasso · 04-18-2009, 01:32 PM

I have installed from hdd diags: seatool enterprise, Ogt seatool diags, but didn't found device or need net framework. I have seen on control pannel/add - remove program that I have installed net framework 1.1.

**TriggerFinger** · 04-18-2009, 04:33 PM

After uninstalling Zonealarm do you still get any BSODs? If so, attach the minidumps in your next post.

As for HDD diagnostics... use this: http://www.hitachigst.com/hdd/suppor...2_v415_b01.iso. You have to burn the ISO image into a blank CD. Instructions can be found on the HOW TO BURN ISO... link on my sig.

**BCCOMP** · 04-19-2009, 03:43 AM

Hi,
I have also analyzed your last for minidump files (04-12-09)

It appears you have two firewalls setup?

Two dump files show that you have Zone Alarm:
Minidump 041209-01

Code:

BugCheck 100000D1, {0, 2, 0, 82d698ea}

*** WARNING: Unable to verify timestamp for NDIS.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
             Probably caused by : vsdatant.sys ( vsdatant+35ac7 )

Minidump 041209-03

Code:

BugCheck 100000D1, {0, 2, 0, 82dbb8ea}

*** WARNING: Unable to verify timestamp for NDIS.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
             Probably caused by : vsdatant.sys ( vsdatant+35ac7 )

vsdatant.sys is related to Zone Alarm:

Quote:

The process TrueVector Device Driver belongs to the software TrueVector Device Driver or vsdatant or ZoneAlarm or ZoneAlarm with Antivirus or ZoneAlarm Security Suite or ZoneAlarm Pro or ZoneAlarm Anti-virus by Zone Labs Inc (www.zonelabs.com) or Zone Labs, LLC or Zone Labs LLC (www.zonelabs.com).

The following minidump files are related to Eset Personal Firewall
Minidump 041209-02

Code:

BugCheck 100000D1, {0, 2, 0, 82dd38ea}

*** WARNING: Unable to verify timestamp for Epfwndis.sys
*** ERROR: Module load completed but symbols could not be loaded for Epfwndis.sys
             Probably caused by : Epfwndis.sys ( Epfwndis+114d )

Minidump 041209-04

Code:

BugCheck 100000D1, {0, 2, 0, 832048ea}

*** WARNING: Unable to verify timestamp for Epfwndis.sys
*** ERROR: Module load completed but symbols could not be loaded for Epfwndis.sys
             Probably caused by : Epfwndis.sys ( Epfwndis+114d )

Many of these firewalls come with additional Security programs (Anti-Virus, Spyware protecton). In most case you can only run one Anti-virus Security System software on one computer. Running multiple Security software on the same computer will cause conflicts.

I agree with TriggerFinger, you need to uninstall Zone Alarm Firewall/Security Suite and any other Security software you may have and install just one form or another (ex. Zone Alarm Security Suite or Eset Personal Firewall w/ Anti-Virus/Spyware protection.

I have attached the full Minidumps files from 04/12/09.

04-13-2009, 06:37 AM	#1 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	The S.o. restart automaticly with a quick blue screen My problem is that the S.o. restart automaticly with a quick blue screen. I can see only for 1 second same information and after restart appear this error report that windows want to send at tecnical support: BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000 BCP4 : 832288EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1 It's possible a problems with same hardware. If somebody can help me please.

04-13-2009, 02:07 PM	#2 (permalink)
joeten Tech Hardware Team Join Date: Dec 2008 Posts: 3,216 OS: vista	Re: The S.o. restart automaticly with a quick blue screen hi this is what i found http://msdn.microsoft.com/en-us/library/ms795930.aspx __________________

04-14-2009, 01:07 AM	#3 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Please, can you help me more...I visited this link but I didn't understand what I have to do. Thank's for now

04-14-2009, 01:21 AM	#4 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: The S.o. restart automaticly with a quick blue screen Can you boot into Safe Mode? If yes, it would help if you include the minidumps (located in C:\Windows\Minidumps folder) in your next post. If there are no dump files in the folder, change the un-check the AUTOMATICALLY RESTART option in Startup and Recovery (under System Properties - click on advanced tab) then wait until it blue screen's again. For now, run Memtest86+ on each of your RAM sticks (one stick at a time, alternating slots). Also run HDD diagnostics to rule out any hardware errors in the hard drive, then run CHKDSK /R in the command prompt. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

04-14-2009, 03:59 AM	#5 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Ok, I will do...I will inform you at soon. thank's for now

04-14-2009, 04:10 AM	#6 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Ok...in the minidumps folder there are a lot of files what I have to do? About "Memtest86+" which is the file that I have to download? -pre-build bootable ISO? -bootable binary?

04-14-2009, 05:32 AM	#7 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,082 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: The S.o. restart automaticly with a quick blue screen Hi luca.grasso, Copy and paste the minidump folder to your desktop. Zip the folder and attach it to your next post using the Go Advance option. For Memtest86+ you need to download - Pre-Compiled Bootable ISO (.zip) Unzip the folder. Burn the ISO file as an IMAGE How to Burn a Bootable ISO File Reboot the computer and boot from CD. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

04-14-2009, 08:56 AM	#9 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: The S.o. restart automaticly with a quick blue screen Regarding the HDD diagnostic, did you run from CD drive? I suggest you the test again (assuming you just pressed a wrong key). Also try Seatools or Hitachi DFT (see HDD Diags link on my sig for d/load). I also suggest you run Memtest86+ just to rule out the RAM. As for the dump files, I just viewed the April 12, 2009 files (with the D1 errors) and noticed something common with the 4 dump files. Probably caused by NDIS.SYS when VSMON.exe was running. NDIS.sys is a collection of routines that applications can use to perform network operations (in a nutshell) while VSMON.exe is related to ZoneLabs Firewall (specifically ZoneAlarm). I suggest you try to use another firewall software and uninstall ZoneAlarm out of your system. Or may be you can try to uninstall and reinstall ZoneAlarm. You may also try updating it first but I doubt if it would help. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

04-14-2009, 12:17 PM	#10 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Thank's a loto for your help. I will do it tomorrow. at soon

04-18-2009, 12:51 AM	#11 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Sorry for my late, I will do the procedures today...

04-18-2009, 05:00 AM	#12 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen I tried to burn an iso cd wth imgburn, but the writing is failed. I'm not able to do it, I don't know why. The program say me that: Device not ready (Medium Not Present - Tray Open). Is it possible that also the cd drive doesn't work very well?

04-18-2009, 08:25 AM	#13 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: The S.o. restart automaticly with a quick blue screen Actually I was expecting you will do the burn/copy in another computer. For obvious reasons I would not suggest nor expect you will do the burn/copy in the computer that you are having problems with. As for your question if it is possible that the cd drive doesn't work very well... what do you think? __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE Last edited by TriggerFinger; 04-18-2009 at 08:26 AM.

04-18-2009, 10:26 AM	#14 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen Problem fix, Cd-writer works good. I was doing something wrong with the program..I have done the iso cd and I have restarted O.S.. Entered in the Bios setup and put the cd in primary position, after that Memtest86 started. After 4 hours of test without any errors I stopped it. Now I will check the Hard disk with HDD Diags, correct?

04-18-2009, 10:29 AM	#15 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen I forget... same days ago I was another two crash...these are the reports: First: C:\DOCUME~1\LUCA\LOCALS~1\Temp\WER917c.dir00\Mini041509-01.dmp C:\DOCUME~1\LUCA\LOCALS~1\Temp\WER917c.dir00\sysdata.xml BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000 BCP4 : 82E5B8EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1 Second: C:\DOCUME~1\LUCA\LOCALS~1\Temp\WERdb0f.dir00\Mini041509-02.dmp C:\DOCUME~1\LUCA\LOCALS~1\Temp\WERdb0f.dir00\sysdata.xml BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000 BCP4 : 832D88EA OSVer : 5_1_2600 SP : 3_0 Product : 768_1

04-18-2009, 12:45 PM	#16 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: The S.o. restart automaticly with a quick blue screen Did you uninstall ZoneAlarm already? I did not see any update on this. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE

04-18-2009, 01:24 PM	#17 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen yes I did today

04-18-2009, 01:32 PM	#18 (permalink)
luca.grasso Registered User Join Date: Feb 2009 Location: Italy Posts: 17 OS: xp home edition sp3	Re: The S.o. restart automaticly with a quick blue screen I have installed from hdd diags: seatool enterprise, Ogt seatool diags, but didn't found device or need net framework. I have seen on control pannel/add - remove program that I have installed net framework 1.1.

04-18-2009, 04:33 PM	#19 (permalink)
TriggerFinger Moderator Hardware Team Join Date: Jan 2008 Location: USA Posts: 11,846 OS: Vista SP1, XP SP3, PCLinuxOS2007	Re: The S.o. restart automaticly with a quick blue screen After uninstalling Zonealarm do you still get any BSODs? If so, attach the minidumps in your next post. As for HDD diagnostics... use this: http://www.hitachigst.com/hdd/suppor...2_v415_b01.iso. You have to burn the ISO image into a blank CD. Instructions can be found on the HOW TO BURN ISO... link on my sig. __________________ DBAN - Memtest86+ - BartPE - Linux LiveCD - ImgBurn - HDD Diags - Disk Copy HOW TO BURN AN ISO FILE