rene1985

Hi

I had to reformat my Dell Dimension 4550 (windows xp) and i installed all the drivers from the drivers and utilities CD but i can't connect to the internet. In device manager, there's a question mark next to Ethernet Controller. I searched on the net and found that a lot of people had this problem with their dells. If anyone would have any suggestions i would really appreciate it!

Thanks so much for your help!

René.

BCCOMP

Hi Rene,
See if this driver resolves your issue:
http://support.dell.com/support/down...5&fileid=66981

If not, please go to the Device Manager
Right click on the error>Properties>Details Tab
Post the info you find under Device Instance ID.

Thanks,
Bill

rene1985

Hey Bill thanks a lot for your help. Its just that the link doesn't work. Maybe if i knew what driver it is i could download it off the site. Thanks again!

René

BCCOMP

Hi Rene,
I just tried the link and had no issues.

I would like for you to do this.
Please go to the Device Manager
Right click on the error>Properties>Details Tab
Post the info you find under Device Instance ID.

This info will tell me the driver I need to find for this device.

Thanks,
Bill

simpswr

The link just worked for me . . try it again?

rene1985

It says:

This device is not configured correctly. (code1)
To reinstall the drivers for this device, click Reinstall Driver

rene1985

Thats what it says under device status, i can't find a Details Tab. And I tried the link again, it just won't open. I tried pasting in another window and it says: The page cannot be found.

BCCOMP

Are you RIGHT Clicking on the error in the Device Manager|Properties|Details Tab?

I have attached an example.

Attached Images

Details.JPG (139.0 KB, 5 views)

rene1985

Well i was able to download the driver and I installed it . Nothing changed. As for the info, I went into device manager, right clicked on ethernet controller, went into properties, and that was the info under Device Status...is that what you ment Bill?

BCCOMP

Hi Rene,
Once you are into the Properties window at the top you should find a DETAILS tab.
Click on this tab.

This is an XP OS correct?

BCCOMP

See post 11

rene1985

ok srry i didnt see the attachment. I'm afraid I don't know how to get to that screen.

rene1985

Its a windows xp home edition - at least 6 years old though

rene1985

There is no details tab at the top. I right click on mycomputer, click properties, then hardware, then device manager, then right click on ethernet controller, then properties, there are three tabs up top: General / Driver / Ressources

rene1985

Well I'm off to bed. Thanks for all your help Bill. Hope i can resolve this somehow.

BCCOMP

Hi Rene,
Can you give me the Service Tag # from you unit?
I maybe able to find what ethernet drivers were installed when it was built.
If you wish you can PM me the Service Tag #

The only other option is to try this driver:
http://support.dell.com/support/down...5&fileid=61613

This is the only other driver posted for your LAN.

Thanks,
Bill

rene1985

Good morning,

My service tag is FRVD821

As for the driver, I had already installed it. It opens as a Readme.htm file in explorer. Its says:

To reinstall the NIC driver for Windows XP, perform the following steps:

1. Click Start, Right-click the My Computer icon, click Properties.

2. Click the Hardware tab, click the Device Manager button.

3. Click the + next to Network Adapters. Right click on the appropriate network adapter, click Properties.

4. Click on the Driver tab, click the Update Driver button.

5. Select Install from a list of specified location (Advanced), click Next.

6. Click Don’t Search, I will choose the driver to install, click Next

7. Click the Have Disk button.

8. Verify that A: is entered in the Copy manufacturer’s files from box or use the Browse button to point to the directory the driver was extracted to. (i.e. c:\dell\drivers\….)

9. Click OK to install the driver.

10. Verify that Intel® PRO/100 M Network Connection or Intel® PRO/100 VE Network Connection is highlighted.

11. Click Next, click Finish.



The problem is when I get to number 7, there is no Have Disk Tab, there is only a list of all the Common hardware types, and a Back , a Next, and a Cancel tab.

So then I click Next. then I brings me to a screen where I can chose from a list of manufacturers and Models. It also says: this driver is signed.
Therers the Have Disk tab, so I click it.

A: is there so I click OK.

It says:The specific location does not contain information about your hardware.

Is this information assuming that my drivers are on a disk in A:??

I switch A: for D: and try it , then for E: and try it, knowing that my drivers utilities cd is still in there, but I get the same response.

Maybe if I uninstall all my drivers and start over. If this is a good idea, could someone let me know how to do that???

Thanks again!

René.

rene1985

Good morning,

My service tag is FRVD821

As for the driver, I had already installed it. It opens as a Readme.htm file in explorer. Its says:

To reinstall the NIC driver for Windows XP, perform the following steps:

1. Click Start, Right-click the My Computer icon, click Properties.

2. Click the Hardware tab, click the Device Manager button.

3. Click the + next to Network Adapters. Right click on the appropriate network adapter, click Properties.

4. Click on the Driver tab, click the Update Driver button.

5. Select Install from a list of specified location (Advanced), click Next.

6. Click Don’t Search, I will choose the driver to install, click Next

7. Click the Have Disk button.

8. Verify that A: is entered in the Copy manufacturer’s files from box or use the Browse button to point to the directory the driver was extracted to. (i.e. c:\dell\drivers\….)

9. Click OK to install the driver.

10. Verify that Intel® PRO/100 M Network Connection or Intel® PRO/100 VE Network Connection is highlighted.

11. Click Next, click Finish.



The problem is when I get to number 7, there is no Have Disk Tab, there is only a list of all the Common hardware types, and a Back , a Next, and a Cancel tab.

So then I click Next. then I brings me to a screen where I can chose from a list of manufacturers and Models. It also says: this driver is signed.
Therers the Have Disk tab, so I click it.

A: is there so I click OK.

It says:The specific location does not contain information about your hardware.

Is this information assuming that my drivers are on a disk in A:??

I switch A: for D: and try it , then for E: and try it, knowing that my drivers utilities cd is still in there, but I get the same response.

Maybe if I uninstall all my drivers and start over. If this is a good idea, could someone let me know how to do that???

Thanks again!

René.

rene1985

Well it’s fixed!!
I found an old post, someone had the same exact problem. I followed the suggestions.


08-14-2007, 09:56 AM #19 (permalink)

kalkalasch
Registered User

Join Date: Aug 2007
Location: Rockville, MD
Posts: 34
OS: xp



Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
Hello hello.

Under network card it says, "Intel Corporation 82801DB/DBL (ICH/ICH4-L) Pro/100 VE Network Connection"

This is a great tool.


________________________________________
That doesn't do anything. The file I downloaded is in C:\dell\drivers\R56237\Drivers\WinXP\v5.30. The option you presented sends me to a huge drivers folder which, as Windows says, contains no driver software.

You know what I think the problem is? I think I downloaded the wrong driver software. Could anyone double check on what exactly I should have downloaded?


08-14-2007, 09:44 AM #18 (permalink)

Deleted090308
Not...

Join Date: Jan 2007
Posts: 22,279
OS: Xp


Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
Download, install and run PC Wizard (link in my signature). See what it says about "Network card" under "System summary".


08-14-2007, 09:56 AM #19 (permalink)

kalkalasch
Registered User

Join Date: Aug 2007
Location: Rockville, MD
Posts: 34
OS: xp



Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
Hello hello.

Under network card it says, "Intel Corporation 82801DB/DBL (ICH/ICH4-L) Pro/100 VE Network Connection"

This is a great tool.


08-14-2007, 10:02 AM #20 (permalink)

Deleted090308
Not...

Join Date: Jan 2007
Posts: 22,279
OS: Xp


Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
Go back here. Download and install the Chipset - Intel driver.
Restart the computer.
Then go here - download and install the Ethernet driver.
Restart again.



Ok, so the first one brought me to Dell sight, I already installed that driver but I followed his instructions anyway.

Then I clicked on his next link. It brought me to

http://downloadcenter.intel.com/Deta...ional&lang=eng clicked on

Here I downloaded:

English: PRO2KXP_v14_0.exeDownload
Ver:14.0 Date:4/1/2009 Size:12573 (KB) Time @56Kbps:29.10 min
OS:Windows Server* 2003, Windows Server* 2003 Standard Edition, Windows* 2000, Windows* 2000 Advanced Server, Windows* 2000 Server, Windows* XP Home Edition, Windows* XP Media Center Edition, Windows* XP Professional, Windows* XP Starter Edition, Windows* XP Tablet PC Edition

I had to uninstall Intel pro set in ADD/Remove programs then I was able to install the driver.

And it worked!!!!!!

08-14-2007, 10:18 AM #22 (permalink)

kalkalasch
Registered User

Join Date: Aug 2007
Location: Rockville, MD
Posts: 34
OS: xp



Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
It's working! Hooray!

Before I get carried away though, could you summarize the issue for me? The proper software wasn't installed, but how did you figure out what I needed exactly?

My most sincere gratitude, mate.


08-14-2007, 10:23 AM #23 (permalink)

Deleted090308
Not...

Join Date: Jan 2007
Posts: 22,279
OS: Xp


Re: Need to download driver for Dell Dimension 4550 Ethernet adapter
________________________________________
PC Wizard helped us. Dell was all wrong - shame on them.
I'm glad you got it fixed.

Turns out Dell doesn’t provide the right driver!

Thanks for your help Bill! And thanks to everyone on this sight!

René

BCCOMP

Hi Rene,
Thanks for the info!

Yes, PC wizard identified the network card for kalkalasch. This is what I was trying to do for you with the details tab. For some reason (Probably your XP install disk) we were unable to identify your card.

I am glad that the Intel Driver worked for you:
http://downloadcenter.intel.com/Deta...ional&lang=eng

Thanks you for posting your find.

Make sure you have updated your XP install through Microsoft Updates.
Also, make sure you have a good Anti Virus and Malware program installed.

Thanks,
Bill