[SOLVED] realtek driver issue

sbpleecniadl · 03-01-2009, 07:03 PM

i have a 780i sli motherboard on a new build. Everything works great except i cant get the sound to work. Windows media player gives me a 0xC00D11A error.

I have installed the realtek driver and windows automatically installed the uaa.
There are no question marks or red x's in the device manager.

please help

**tecknomage** · 03-02-2009, 03:42 PM

Go the your motherboard's manufacture site, download AND SAVE the full Audio Card Installer from there. Run the installer from your hard drive.

In the case of my home PC, I went to the MSI site (my motherboard) and downloaded and saved the RealTek Sound Installer from there. Ran the installer from my hard drive, AND wrote the installer to CD for future use.

Sound Cards are different from other driver installs, in that you must install the whole package which includes the drivers AND management software. It's all-or-nothing.

sbpleecniadl · 03-02-2009, 08:50 PM

I tried that and i still get the same error. I uninstalled the realtek and uaa drivers and reinstalled the realtek driver i downloaded from xfx and windows automatically installed the uaa, and it still didnt work

**BCCOMP** · 03-03-2009, 06:08 AM

What SP pack is installed?
Bill

sbpleecniadl · 03-03-2009, 07:21 AM

xp pro sp3

**BCCOMP** · 03-03-2009, 07:41 AM

Hi,
XP3 can cause issues if it is installed BEFORE all the drivers are up and working correctly.
It contains a UAA driver that is not compatible with some hardware.

See if this will allow you to install the drivers:
http://boredsysadm.blogspot.com/2008...-hd-audio.html

In most cases you may have to uninstall SP3 and then reinstall the drivers:
How to remove SP3:
http://support.microsoft.com/kb/950249

Bill

sbpleecniadl · 03-03-2009, 09:06 PM

I deleted sp3 and reinstalled the drivers but that didnt work. I then decided to reinstall windows and start over. I am now running xp pro sp2, I havnt done any of the windows updates, i installed the newest drivers for my motherboard from the xfx site. Still not working, I get the same error. I have no idea what is going on.

**BCCOMP** · 03-04-2009, 03:52 AM

Hi,
Can I get a screenshot of your Device Manager.

Thanks,
Bill

sbpleecniadl · 03-04-2009, 06:10 PM

i called xfx, it looks like i have a bad audio chip, and i have to RMA the board. Thank you for your help. I greatly appreciate it.

sbpleecniadl · 03-10-2009, 10:06 PM

well i got my new MOBO and am having the same problem, so i guess it wasnt a bad audio chip. The xfx guy must have been wrong. I am running xp pro sp2 again with all the newest realtek drivers installed. here is the screen shot you requested.

**BCCOMP** · 03-10-2009, 11:33 PM

HI,
I do not "see" where windows has detected you sound card.
Enter your BIOS and make sure the ON-Board Audio (Sound) is enabled.

Bill

sbpleecniadl · 03-11-2009, 04:56 PM

in bios it doesnt have an option "enabled" but it is on "auto"

ngrome · 03-11-2009, 05:37 PM

I have the same problem with a Realtek HD audio driver for my recent build. I can boot off two different hard drives to test the problem. With the same driver CD from the MB manufacture, in this case for my ASUS P5GC-MX/1333, the HD audio driver installed successfully for Vista 32-bit and I get sound.

Did the same procedure for my drive running Windows XP SP2 and I get the error, showing a failed install, and I cannot even uninstall the driver, says driver may be needed to boot PC.

My BIOS has HD Audio enabled. I'm tempted to try AC 97 legacy setting and switching the connection on my MB to see if that makes a difference, at least in Windows XP SP 2.

ngrome · 03-11-2009, 10:06 PM

Ok, this is what I did to get it to work. In my case, when I install the drivers from the CD from the motherboard manufacturer, the Windows installation also starts up, which starts to set a System restore point and interrupts the CD installation, and asks if I want to search for the driver as well. Instead of agreeing to Windows to search for my drivers as I did in my previous attempts, I cancel the Windows installation, and the CD installation which was interrupted proceeded to install properly, and then I restarted. This was after three attempts at re-installing the OS. In my previous attempts where I agreed for Windows to browse for the drivers concurrently with the CD install (because I thought it was part of the CD install), it would fail with an error message that the co-installation manager, or something of that sort, was not valid, which told me that both can't run at the same time.

**BCCOMP** · 03-11-2009, 11:47 PM

HI sbpleecniadl,
Can you run Everest under my signature and attach the full report to the thread.

Thanks,
Bill

sbpleecniadl · 03-12-2009, 09:11 PM

Well i fixed it, although unconventionally. I bought a sound card and plugged it in and low and behold windows detected both the new sound card and the onboard sound card. I then reinstalled the realtek drivers and took the new sound card out. Everything works great now. Am gonna return the sound card tomorrow :)

Thank you very much for your help

**BCCOMP** · 03-13-2009, 06:00 AM

I am glad to hear you have your sound back.
Thanks,
Bill

03-01-2009, 07:03 PM	#1 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	[SOLVED] realtek driver issue i have a 780i sli motherboard on a new build. Everything works great except i cant get the sound to work. Windows media player gives me a 0xC00D11A error. I have installed the realtek driver and windows automatically installed the uaa. There are no question marks or red x's in the device manager. please help

03-02-2009, 03:42 PM	#2 (permalink)
tecknomage TSF Enthusiast Join Date: Jan 2008 Location: San Diego, CA Posts: 928 OS: WinXP Pro SP3	Re: realtek driver issue Go the your motherboard's manufacture site, download AND SAVE the full Audio Card Installer from there. Run the installer from your hard drive. In the case of my home PC, I went to the MSI site (my motherboard) and downloaded and saved the RealTek Sound Installer from there. Ran the installer from my hard drive, AND wrote the installer to CD for future use. Sound Cards are different from other driver installs, in that you must install the whole package which includes the drivers AND management software. It's all-or-nothing. __________________ Tecknomage Computer System Specialist IT Technician

03-02-2009, 08:50 PM	#3 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue I tried that and i still get the same error. I uninstalled the realtek and uaa drivers and reinstalled the realtek driver i downloaded from xfx and windows automatically installed the uaa, and it still didnt work

03-03-2009, 06:08 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue What SP pack is installed? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

03-03-2009, 07:21 AM	#5 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue xp pro sp3

03-03-2009, 07:41 AM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue Hi, XP3 can cause issues if it is installed BEFORE all the drivers are up and working correctly. It contains a UAA driver that is not compatible with some hardware. See if this will allow you to install the drivers: http://boredsysadm.blogspot.com/2008...-hd-audio.html In most cases you may have to uninstall SP3 and then reinstall the drivers: How to remove SP3: http://support.microsoft.com/kb/950249 Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

03-03-2009, 09:06 PM	#7 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue I deleted sp3 and reinstalled the drivers but that didnt work. I then decided to reinstall windows and start over. I am now running xp pro sp2, I havnt done any of the windows updates, i installed the newest drivers for my motherboard from the xfx site. Still not working, I get the same error. I have no idea what is going on.

03-04-2009, 03:52 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue Hi, Can I get a screenshot of your Device Manager. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 03-04-2009 at 03:57 AM.

03-04-2009, 06:10 PM	#9 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue i called xfx, it looks like i have a bad audio chip, and i have to RMA the board. Thank you for your help. I greatly appreciate it.

03-10-2009, 11:33 PM	#11 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue HI, I do not "see" where windows has detected you sound card. Enter your BIOS and make sure the ON-Board Audio (Sound) is enabled. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

03-11-2009, 04:56 PM	#12 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue in bios it doesnt have an option "enabled" but it is on "auto"

03-11-2009, 05:37 PM	#13 (permalink)
ngrome Registered User Join Date: Feb 2009 Posts: 130 OS: XP SP2	Re: realtek driver issue I have the same problem with a Realtek HD audio driver for my recent build. I can boot off two different hard drives to test the problem. With the same driver CD from the MB manufacture, in this case for my ASUS P5GC-MX/1333, the HD audio driver installed successfully for Vista 32-bit and I get sound. Did the same procedure for my drive running Windows XP SP2 and I get the error, showing a failed install, and I cannot even uninstall the driver, says driver may be needed to boot PC. My BIOS has HD Audio enabled. I'm tempted to try AC 97 legacy setting and switching the connection on my MB to see if that makes a difference, at least in Windows XP SP 2.

03-11-2009, 10:06 PM	#14 (permalink)
ngrome Registered User Join Date: Feb 2009 Posts: 130 OS: XP SP2	Re: realtek driver issue Ok, this is what I did to get it to work. In my case, when I install the drivers from the CD from the motherboard manufacturer, the Windows installation also starts up, which starts to set a System restore point and interrupts the CD installation, and asks if I want to search for the driver as well. Instead of agreeing to Windows to search for my drivers as I did in my previous attempts, I cancel the Windows installation, and the CD installation which was interrupted proceeded to install properly, and then I restarted. This was after three attempts at re-installing the OS. In my previous attempts where I agreed for Windows to browse for the drivers concurrently with the CD install (because I thought it was part of the CD install), it would fail with an error message that the co-installation manager, or something of that sort, was not valid, which told me that both can't run at the same time.

03-11-2009, 11:47 PM	#15 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue HI sbpleecniadl, Can you run Everest under my signature and attach the full report to the thread. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

03-12-2009, 09:11 PM	#16 (permalink)
sbpleecniadl Registered User Join Date: Jun 2007 Posts: 46 OS: xp	Re: realtek driver issue Well i fixed it, although unconventionally. I bought a sound card and plugged it in and low and behold windows detected both the new sound card and the onboard sound card. I then reinstalled the realtek drivers and took the new sound card out. Everything works great now. Am gonna return the sound card tomorrow :) Thank you very much for your help

03-13-2009, 06:00 AM	#17 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,052 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: realtek driver issue I am glad to hear you have your sound back. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan