Velros

Hi,I am currently trying to fix a friends laptop.Its a toshiba Equium L40 - 14l.Model number PSL49E-004005KS.There was a problem with vista on it,i tried everything to fix it,it just would not boot up. A friend and I were unable to do anything, it was as if it was corrupt or something. So we installed xp with sp3 and deleted the original os. It works fine except for there is no sound at all,not even with headphones plugged in. In the sounds and device properties everything is grayed out and it says "No audio devices". Iv searched many sites and cant find a driver for this laptop!Im guessing its because i wiped the hard drive and changed os?Im not even sure if its the driver,im not an expert!Any ideas??

BCCOMP

HI,
The best thing to do is run Everest under my signature so I can 'see' what hardware you have. Post the Full Report to the thread!
This is a downgrade from Vista to XP so I can not asure you with the out come (I will try)
Can you post what errors you have in the Device Manager (yellow!? or Red x)
Bill

Velros

No problem,any help appreciated!.ok here are the errors in the device manager,all yellow...
category: other devices;
Audio device on high definition audio bus
modem device on high definition audio bus
RTL8187B_WlAN_adapter
unknown device
video controller
video controller(vga compatible)

also if its any relevance,the wifi does not work either,it never did!

sorry didn't see the attach button....
Everest Report:

Attached Files

Report.txt (172.9 KB, 3 views)

BCCOMP

Hi,
Lucky for you the Toshiba European site should have your drivers:
http://uk.computers.toshiba-europe.c...jsp?service=UK
Input your make, model and OS

The install of SP3 BEFORE your other drivers were installed may cause issues (Sound).

Was SP3 downloaded?

To be on the safe side install the chipset driver first.

Let me know what errors are remaining

Hope this helps,
Bill

Velros

ok i got the chipset,installed it,no difference!.Then i downloaded drivers for sound and wlan,sound is now working perfectly,wlan driver didn't even install.It said it does not support this operation system which doesent really make sense?,its ok though,mainly cared about the sound!
So thanks very much for your help,much appreciated!!

BCCOMP

HI,
What errors remain in the Device Manager?

Velros

The errors left are ;
Modem Device on high definition audio bus
RTL8187B_WLAN
unknown device
video controller
and
video controller(VGA compatible)

BCCOMP

HI
You need to install the MODEM, Video (Display) and Wireless Lan Driver from the link I provided:
http://uk.computers.toshiba-europe.c...jsp?service=UK
Input the make, model, etc.

The unknown device maybe the HOTKEY UTILITY, So please download and install this also.

Let me know what is left in errors in the Device Manager.
Bill

Velros

hi,
ok all the errors are gone except the wlan error but it said it does not work on this os, i double checked it was the right one and it is. any ideas?

BCCOMP

Hi,
Did you extract the ZIP file to a folder and run the SETUP exe file?

If so, try a manual install of the driver:
Extract the Wlan driver to a folder so you know where it is.
This folder will contain a sub folder RTL8187B. Then another folder XP

Go to the device manager and right click on the WLAN error>Update> No not at this time>Select the ADVANCED option> Include this folder in the search>Browse to the folder you extracted>To sub folder RTL8187B>XP

See if XP will pickup the driver.
Bill

Velros

yes it worked the 2nd way.No more errors,thanks very much for your help and advice.

BCCOMP

HI
Glad you got it up and running
Thanks,
Bill