Sound drivers not working.

agentjayd007 · 02-23-2009, 08:10 PM

Hello, I am trying to play the game Planetside, I have contacted SOE and they think it is a sound card driver issue, my sound card is a Realtek HD Audio output, the driver date is 1/6/2009, so I cannot figure out why it will not work. I will post what SOE told me, they talked about a codex or something, which I am not familiar with.

"As far as the sound card is concerned, please contact realtek. Ask them about the card:
HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_147BA601&REV_1000
which is that sound card that you have. Ask for the following 2 things. The newest driver and make certain that you have the correct sound codex! Very important. I wish I could help you with this but its their hardware.
A word of caution for the program that looks for your driver updates. These do not always deliver the correct drivers. I strongly suggest that you call Realtek. The description that you gave me makes me think that this is a sound card issue. Don't forget the video card though."

I just updated my video card with the driver they gave me a link to. Anyways, has anyone worked with this sound card before who could give me some advice?

Thank you.

**BCCOMP** · 02-24-2009, 02:50 AM

Hi,
This is the driver:
http://www.realtek.com.tw/downloads/...&GetDown=false

But before you install it, do you have any errors in the Device Manager (yellow!? or Red X)?
Is your sound working other than when playing this game?

Bill

agentjayd007 · 02-24-2009, 10:04 AM

I don't think so, heh how do I look at the device manager? And yeah my sound works fine with everything else.

**EDIT**

Also, just now when I was trying to get the driver in the link, it went to a thing where I had to accept the terms, I checked the box, clicked next, then it brought up a page that said "Object moved to here" and here was a link, so I clicked it and it just sent me back to where I was before, so it keeps making me go in circles.

**BCCOMP** · 02-24-2009, 10:46 AM

Hi,
To get into the Device Manager:
Start>Right Click on My Computer>Properties>Hardware Tab.
Post anything in yellow !? or Red X

I do not think you have a sound issue as you have sound when running other apps, but this one.

Are you running this game from CD or Internet?
Bill

agentjayd007 · 02-24-2009, 01:43 PM

I downloaded the game online, and I play it from my harddrive. I didn't find anything in yellow or red, but here is a pic of my device manager so you can see for yourself.

**BCCOMP** · 02-25-2009, 04:28 AM

Hi,
I see no issues in the Device Manager.
You also state you have no issues with other sound apllications.

I would uninstall the game and reinstall it.
You may have gotten a bad download.
I also went online and installed the game, but it took almost 2 hours to update the logs and such before I could even play it.
You also need ADOBE flash play ver 6.0 or higher.
What version of Adobe Flash Player is installed?
Bill

agentjayd007 · 02-25-2009, 09:53 PM

I installed the correct version of adobe and reinstalled the game...and still no success.

**BCCOMP** · 02-26-2009, 04:40 AM

What broswer are you using?
See if this codecs helps:
http://www.free-codecs.com/download/...codec_pack.htm
Bill

agentjayd007 · 02-26-2009, 11:15 AM

I am using Mozilla, and I installed the codecs and still nothing, but I uninstalled my old codecs, and as I was installing the codecs, these error messages were popping up. About 5 of these. I put a picture on to show you what I am talking about. By the way thanks for all your help so far, lol I would never have the patience to do this by myself.

**BCCOMP** · 02-26-2009, 07:20 PM

You may have other issues.
What is your Antivirus /Spyware program?
Have you run FULL Scans?

What codecs did you uninstall (old)?

Have you tried to reinstall the sound driver I linked you:
http://www.realtek.com.tw/downloads/...&GetDown=false

Seeing I do not know what codecs you uninstalled I am not sure if this will help.
Bill

agentjayd007 · 02-26-2009, 08:03 PM

I use free AVG for virus scan, which runs at 6am every morning, and I use Spybot - Search and Destroy for spyware.

I reinstalled the codecs, and well it did help, I was able to stay in the game for a lot longer, before I wasn't able to even get near a big battle, but this time I was in the middle of one, everything was fine, then it froze up like before. So I think we are moving in the right direction. And I have no clue what codecs I had before, heh...sorry.

**BCCOMP** · 02-26-2009, 08:08 PM

HI,
Your original issues was no sound when playing the game, not a freezing issue.
This is the first time I heard of this

Do you have sound now when playing this game?

After you scan you system did it come up with any infections?

If the computer is freezing up on you I will need complete specs of your System.

Thanks,
Bill

agentjayd007 · 02-26-2009, 09:01 PM

I am so sorry, I forgot I sent my original error message to SOE and then came here to ask about the card, I got the two mixed up, I thought I already told you about the freezing issue, my apologies. I will give you a dxdiag, what else would you need with that?

**EDIT**

My sound does work, now, but as I said before I forgot I didn't tell you that I had freezing issues.

agentjayd007 · 02-26-2009, 09:59 PM

And I ran Spybot, got rid of all problems.

**BCCOMP** · 02-27-2009, 05:35 AM

Hi,
Does the computer lockup (Freeze), when playing this game only?
Does your Anti-virus show any infections?

Some issues that can cause freezing

Overheating:
Have you checked to make sure your fans and vents are clear from dust/dirt?
Use a can of compressed air to remove dust /dirt from fan and vent ares (especially the CPU Fan/Heatsink)

Memory:
A faulty stick of Memeory can cause this issue
Run Memtest86+ under my signature to test your memory for errors

HARDDRIVE:
Have you performed a Disk Cleanup, Error Checking (Full) and Disk Defragment on your system lately?

Power Supply:
A weak or low end PSU can cause freezing issues if it can not provide enough power to run your Video Card plus all the other computer components.
There is a tag attached to the PSU that list ALL the specs. Please post what you find on this tag

Video card:
If the video card is under powered or overheating it may fail prematurely

These are just some issues.

PC Wizard (Link attached under my signature) will test your Temperatures and Power Supply Voltages. Can you post what you find.

agentjayd007 · 02-27-2009, 10:25 AM

Fans are moving well and clear of dust.

I tried to run that memory thing...but I found no .exe or anything in the zip file. The ReadMe didn't tell me what to do either.

I have done Disk Cleanup and all that recently, was clearing out memory.

My power supply is brand new, and I don't remember the exact specs, but it is a high end one.

Here is the PC Wizard thing.

PC Wizard 2008 Version 1.871
------------------------------------------------------------------------------------------

Owner: Jason
User: Jason
Operating System: Microsoft Windows XP Home Edition 5.01.2600 Service Pack 3
Report Date: Friday 27 February 2009 at 11:17

------------------------------------------------------------------------------------------

<<< Voltage, Temperature and Fans >>>

> Hardware Monitoring : Winbond W83627DHG

>> General Information
ISA Address : 0x290
Support : F-I90HD (ATI RS600-SB600)

>> Sensor Information
Sensor : Winbond W83627DHG
Mode : ISA
PECI Mode : Yes
Q-Fan/SmartFan Enabled : Yes
Chassis intrusion : No

> Voltage CPU : 1.35 V

>> General Information CPU
Voltage : 1.351 V
MaxVID : 1.351 V
MinVID : 1.351 V

> Processor Fan : 1360 rpm

> Chassis Fan : 2008 rpm

> Processor : Thermal Diode

> ATI Radeon HD 3800 Series : ATI Catalyst Driver

> GPU Temperature : 39 °C

> Hard Disk Monitoring : S.M.A.R.T

> Hard Disk HDS722516VLAT20 : 29 °C

------------------------------------------------------------------------------------------
***** End of report *****

**BCCOMP** · 02-27-2009, 10:29 AM

Hi,
To Run Memetest you need to download this file:
Download - Pre-Compiled Bootable ISO (.zip)
Unzip the file and Burn the ISO as an Image to CD
Install it in the CD_Rom and reboot from CD first.
This will boot from CD and run the program.
Bill

agentjayd007 · 02-27-2009, 11:11 AM

Ok I unzipped the file, how to I burn it as an image to the CD? Drag and drop? And what do you mean by install it in the CD and reboot from CD first? Sorry I am a little computer-impaired in this department.

**BCCOMP** · 02-27-2009, 11:36 AM

In you CD Burning program (Nero, Roxio) you should have the option to burn as an image.
What is your burning program?
Bill

agentjayd007 · 02-27-2009, 01:16 PM

Only time I ever burn a CD is on iTunes, heh can I download one of these programs?

02-23-2009, 08:10 PM	#1 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Sound drivers not working. Hello, I am trying to play the game Planetside, I have contacted SOE and they think it is a sound card driver issue, my sound card is a Realtek HD Audio output, the driver date is 1/6/2009, so I cannot figure out why it will not work. I will post what SOE told me, they talked about a codex or something, which I am not familiar with. "As far as the sound card is concerned, please contact realtek. Ask them about the card: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_147BA601&REV_1000 which is that sound card that you have. Ask for the following 2 things. The newest driver and make certain that you have the correct sound codex! Very important. I wish I could help you with this but its their hardware. A word of caution for the program that looks for your driver updates. These do not always deliver the correct drivers. I strongly suggest that you call Realtek. The description that you gave me makes me think that this is a sound card issue. Don't forget the video card though." I just updated my video card with the driver they gave me a link to. Anyways, has anyone worked with this sound card before who could give me some advice? Thank you.

02-24-2009, 02:50 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. Hi, This is the driver: http://www.realtek.com.tw/downloads/...&GetDown=false But before you install it, do you have any errors in the Device Manager (yellow!? or Red X)? Is your sound working other than when playing this game? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-24-2009, 10:04 AM	#3 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. I don't think so, heh how do I look at the device manager? And yeah my sound works fine with everything else. EDIT Also, just now when I was trying to get the driver in the link, it went to a thing where I had to accept the terms, I checked the box, clicked next, then it brought up a page that said "Object moved to here" and here was a link, so I clicked it and it just sent me back to where I was before, so it keeps making me go in circles. Last edited by agentjayd007; 02-24-2009 at 10:09 AM.

02-24-2009, 10:46 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. Hi, To get into the Device Manager: Start>Right Click on My Computer>Properties>Hardware Tab. Post anything in yellow !? or Red X I do not think you have a sound issue as you have sound when running other apps, but this one. Are you running this game from CD or Internet? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-25-2009, 04:28 AM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. Hi, I see no issues in the Device Manager. You also state you have no issues with other sound apllications. I would uninstall the game and reinstall it. You may have gotten a bad download. I also went online and installed the game, but it took almost 2 hours to update the logs and such before I could even play it. You also need ADOBE flash play ver 6.0 or higher. What version of Adobe Flash Player is installed? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-25-2009, 09:53 PM	#7 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. I installed the correct version of adobe and reinstalled the game...and still no success.

02-26-2009, 04:40 AM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. What broswer are you using? See if this codecs helps: http://www.free-codecs.com/download/...codec_pack.htm Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-26-2009, 07:20 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. You may have other issues. What is your Antivirus /Spyware program? Have you run FULL Scans? What codecs did you uninstall (old)? Have you tried to reinstall the sound driver I linked you: http://www.realtek.com.tw/downloads/...&GetDown=false Seeing I do not know what codecs you uninstalled I am not sure if this will help. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-26-2009, 08:03 PM	#11 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. I use free AVG for virus scan, which runs at 6am every morning, and I use Spybot - Search and Destroy for spyware. I reinstalled the codecs, and well it did help, I was able to stay in the game for a lot longer, before I wasn't able to even get near a big battle, but this time I was in the middle of one, everything was fine, then it froze up like before. So I think we are moving in the right direction. And I have no clue what codecs I had before, heh...sorry.

02-26-2009, 08:08 PM	#12 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. HI, Your original issues was no sound when playing the game, not a freezing issue. This is the first time I heard of this Do you have sound now when playing this game? After you scan you system did it come up with any infections? If the computer is freezing up on you I will need complete specs of your System. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-26-2009, 09:59 PM	#14 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. And I ran Spybot, got rid of all problems.

02-27-2009, 05:35 AM	#15 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. Hi, Does the computer lockup (Freeze), when playing this game only? Does your Anti-virus show any infections? Some issues that can cause freezing Overheating: Have you checked to make sure your fans and vents are clear from dust/dirt? Use a can of compressed air to remove dust /dirt from fan and vent ares (especially the CPU Fan/Heatsink) Memory: A faulty stick of Memeory can cause this issue Run Memtest86+ under my signature to test your memory for errors HARDDRIVE: Have you performed a Disk Cleanup, Error Checking (Full) and Disk Defragment on your system lately? Power Supply: A weak or low end PSU can cause freezing issues if it can not provide enough power to run your Video Card plus all the other computer components. There is a tag attached to the PSU that list ALL the specs. Please post what you find on this tag Video card: If the video card is under powered or overheating it may fail prematurely These are just some issues. PC Wizard (Link attached under my signature) will test your Temperatures and Power Supply Voltages. Can you post what you find. __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 02-27-2009 at 05:36 AM.

02-27-2009, 10:25 AM	#16 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. Fans are moving well and clear of dust. I tried to run that memory thing...but I found no .exe or anything in the zip file. The ReadMe didn't tell me what to do either. I have done Disk Cleanup and all that recently, was clearing out memory. My power supply is brand new, and I don't remember the exact specs, but it is a high end one. Here is the PC Wizard thing. PC Wizard 2008 Version 1.871 ------------------------------------------------------------------------------------------ Owner: Jason User: Jason Operating System: Microsoft Windows XP Home Edition 5.01.2600 Service Pack 3 Report Date: Friday 27 February 2009 at 11:17 ------------------------------------------------------------------------------------------ <<< Voltage, Temperature and Fans >>> > Hardware Monitoring : Winbond W83627DHG >> General Information ISA Address : 0x290 Support : F-I90HD (ATI RS600-SB600) >> Sensor Information Sensor : Winbond W83627DHG Mode : ISA PECI Mode : Yes Q-Fan/SmartFan Enabled : Yes Chassis intrusion : No > Voltage CPU : 1.35 V >> General Information CPU Voltage : 1.351 V MaxVID : 1.351 V MinVID : 1.351 V > Processor Fan : 1360 rpm > Chassis Fan : 2008 rpm > Processor : Thermal Diode > ATI Radeon HD 3800 Series : ATI Catalyst Driver > GPU Temperature : 39 °C > Hard Disk Monitoring : S.M.A.R.T > Hard Disk HDS722516VLAT20 : 29 °C ------------------------------------------------------------------------------------------ *** End of report ***

02-27-2009, 10:29 AM	#17 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. Hi, To Run Memetest you need to download this file: Download - Pre-Compiled Bootable ISO (.zip) Unzip the file and Burn the ISO as an Image to CD Install it in the CD_Rom and reboot from CD first. This will boot from CD and run the program. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-27-2009, 11:11 AM	#18 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. Ok I unzipped the file, how to I burn it as an image to the CD? Drag and drop? And what do you mean by install it in the CD and reboot from CD first? Sorry I am a little computer-impaired in this department.

02-27-2009, 11:36 AM	#19 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,104 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Sound drivers not working. In you CD Burning program (Nero, Roxio) you should have the option to burn as an image. What is your burning program? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-27-2009, 01:16 PM	#20 (permalink)
agentjayd007 Registered User Join Date: Jul 2007 Posts: 88 OS: WinXP	Re: Sound drivers not working. Only time I ever burn a CD is on iTunes, heh can I download one of these programs?