intel driver problem

removed112909 · 02-23-2009, 10:08 AM

I keep getting a Blue Screen of Death about a 0x00007E error concerning the igxpmp32.sys file. I tried to update the driver but im not sure which driver i need.

It's a Toshiba Tecra A10 laptop and the graphics card listed in the device manager is "Mobile Intel(R) 4 series express chipset family".

I tried to rollback the driver and the message "No driver files were saved for this driver."

Could you please help me?

This message doesnt always appear either. i've been using the laptop since last wednesday and the message never appeared. i left the laptop in prolonged sleep mode during the weekend and when i got back to work the error message appeared. I left the laptop on since 8:30 this morning and no error message appeared so far.

Also, i was using a VGA-DVI adapter to plug an external monitor onthe docking station of the laptop.

Thanks

**BCCOMP** · 02-24-2009, 02:18 AM

Hi,
Can I get the full model # of this laptop?
Bill

removed112909 · 02-24-2009, 05:40 AM

it's a toshiba tecra a10 model #PTSB0C-00R00S.
its on a docking station, and i think there is 2 graphic cards in the docking station, identical to each other, but there is a DVI and a VGA port.

**BCCOMP** · 02-24-2009, 06:12 AM

Hi,
Here is your driver list:
http://support.toshiba.ca/support/Do...ln_byModel.asp
Input your make and model
Filter for your OS

Install the Intel Display Driver
I would also install the newer version of the Toshiba Display Device Change Utility

Are you running Vista or XP?
Lewt me know how you make out

removed112909 · 02-24-2009, 06:17 AM

Running XP SP3

removed112909 · 02-24-2009, 06:20 AM

im running XP SP3. i tried installing the driver from Intel named "Display driver". is it the good one?

Also, i noticed the laptop detects 2 graphics cards, but there is only one VGA port at the back of the laptop, but 2 ports at the back of the docking station

**BCCOMP** · 02-24-2009, 07:16 AM

Hi,
Yes it will be OK to use that driver.

Are you sure the laptop is detecting 2 graphics cards and not 2 Displays.
What is the Make and Model of this docking station?

removed112909 · 02-24-2009, 08:00 AM

the docking station is a Toshiba Express Port Replicator PA3508C-1PRP

In the laptop device manager, under Graphic cards, i see "Mobile Intel(R) 4 series express chipset family" twice.

removed112909 · 02-24-2009, 10:59 AM

Also, i noticed, with SIW, under Video in Hardware section, that there is 2 GPUs, the graphics card (Mobile Intel(R) 4 series express chipset family) is the display adapter as well as the video processor.

removed112909 · 02-24-2009, 01:17 PM

The blue screen just reappeared, and this time i did nothing to it, it was turned on, and the laptop was connected to an external monitor on the VGA port of the docking station.

removed112909 · 02-24-2009, 01:53 PM

The technician supervising my work (im actually in internship so im learning) has suggested swapping the RAM with another laptop. Do you think it could solve the problem?

**BCCOMP** · 02-25-2009, 06:05 AM

HI,
Did you reinstall the Video Driver?
Here is one from Intel if you wish not to use the Toshiba one:
http://downloadcenter.intel.com/Deta...ition&lang=eng

Did you reinstall the updated Toshiba Display Device Change Utility?

Do you get the BSOD without the computer connected to the docking station?
Is your extrnal monitor set below these specs:
External Support and Max. Colour Support (dependant On CRT): Up to 2,048 x 1536 x 16.7 million colours

I would use Memtest86+ to test your memory as the video card does share memory from the computer. A link is provided under my signature.

To run the Intel driver your computer should have atleast 1GB of memory.

Trouble shooting your error message:
http://support.microsoft.com/kb/330182/

Bill

removed112909 · 02-25-2009, 06:52 AM

the computer was connected to the docking station.
it does have almost 3 GB of memory (2938 MB)
Also, that driver link did not work for the laptop (driver failed to initalize).
Could you explain what uou mean by External support and max. colour support?

**BCCOMP** · 02-25-2009, 07:44 AM

HI,
The external monitor the laptop is connected to can not exceed the resolutions posted above.

What is the resolution settings you have in the Display Properties?

Bill

removed112909 · 02-25-2009, 08:05 AM

resolution is 1280 x 1024, color is 32 bits. the monitor is a cornea mp704, but the same message appeared on a viewsonic ViewPanel VG191b

also, memtest didnt detect any errors.

**BCCOMP** · 02-25-2009, 02:13 PM

Do you get this error without it connected to the docking station?
Did you reinstall the updated Toshiba Display Device Change Utility?

When you ran Memtest86+, how many cycles did you run it for?
Bill

removed112909 · 02-25-2009, 02:19 PM

i reinstalled the driver and i still didnt try to remove it from the docking station, but i will.

What do you mean by cycles?

**BCCOMP** · 02-25-2009, 02:43 PM

Hi,
Memtest will run forever if you let it, but it is always a good idea to let it run on atleast 6cycles (Passes, Test).

I am not totally sure if the docking station, your external monitor, or the laptop itself is causing the issue.

The Docking station needs no drivers, so I can almost take this out of the equation.
Your external monitor needs no drivers (XP Provides them usually). You also state the resolution is within specs. So this takes the monitor (almost) out of the equation.

So, my feeling is we have narrowed it down to the laptop, but I need to know if the Laptop (BY ITSELF) is causing the issue.
Bill

removed112909 · 02-26-2009, 06:01 AM

right now, the laptop is by itself (no docking station / ext. monitor) ill tell you if the blue screen ever comes back

**BCCOMP** · 02-26-2009, 06:46 AM

Keep me posted.
Bill

02-23-2009, 10:08 AM	#1 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	intel driver problem I keep getting a Blue Screen of Death about a 0x00007E error concerning the igxpmp32.sys file. I tried to update the driver but im not sure which driver i need. It's a Toshiba Tecra A10 laptop and the graphics card listed in the device manager is "Mobile Intel(R) 4 series express chipset family". I tried to rollback the driver and the message "No driver files were saved for this driver." Could you please help me? This message doesnt always appear either. i've been using the laptop since last wednesday and the message never appeared. i left the laptop in prolonged sleep mode during the weekend and when i got back to work the error message appeared. I left the laptop on since 8:30 this morning and no error message appeared so far. Also, i was using a VGA-DVI adapter to plug an external monitor onthe docking station of the laptop. Thanks

02-24-2009, 02:18 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Hi, Can I get the full model # of this laptop? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-24-2009, 05:40 AM	#3 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem it's a toshiba tecra a10 model #PTSB0C-00R00S. its on a docking station, and i think there is 2 graphic cards in the docking station, identical to each other, but there is a DVI and a VGA port. Last edited by removed112909; 02-24-2009 at 05:47 AM.

02-24-2009, 06:12 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Hi, Here is your driver list: http://support.toshiba.ca/support/Do...ln_byModel.asp Input your make and model Filter for your OS Install the Intel Display Driver I would also install the newer version of the Toshiba Display Device Change Utility Are you running Vista or XP? Lewt me know how you make out __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-24-2009, 06:17 AM	#5 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem Running XP SP3

02-24-2009, 06:20 AM	#6 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem im running XP SP3. i tried installing the driver from Intel named "Display driver". is it the good one? Also, i noticed the laptop detects 2 graphics cards, but there is only one VGA port at the back of the laptop, but 2 ports at the back of the docking station Last edited by removed112909; 02-24-2009 at 06:22 AM.

02-24-2009, 07:16 AM	#7 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Hi, Yes it will be OK to use that driver. Are you sure the laptop is detecting 2 graphics cards and not 2 Displays. What is the Make and Model of this docking station? __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 02-24-2009 at 07:17 AM.

02-24-2009, 08:00 AM	#8 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem the docking station is a Toshiba Express Port Replicator PA3508C-1PRP In the laptop device manager, under Graphic cards, i see "Mobile Intel(R) 4 series express chipset family" twice.

02-24-2009, 10:59 AM	#9 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem Also, i noticed, with SIW, under Video in Hardware section, that there is 2 GPUs, the graphics card (Mobile Intel(R) 4 series express chipset family) is the display adapter as well as the video processor. Last edited by removed112909; 02-24-2009 at 11:27 AM.

02-24-2009, 01:17 PM	#10 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem The blue screen just reappeared, and this time i did nothing to it, it was turned on, and the laptop was connected to an external monitor on the VGA port of the docking station.

02-24-2009, 01:53 PM	#11 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem The technician supervising my work (im actually in internship so im learning) has suggested swapping the RAM with another laptop. Do you think it could solve the problem? Last edited by removed112909; 02-24-2009 at 02:05 PM.

02-25-2009, 06:05 AM	#12 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem HI, Did you reinstall the Video Driver? Here is one from Intel if you wish not to use the Toshiba one: http://downloadcenter.intel.com/Deta...ition&lang=eng Did you reinstall the updated Toshiba Display Device Change Utility? Do you get the BSOD without the computer connected to the docking station? Is your extrnal monitor set below these specs: External Support and Max. Colour Support (dependant On CRT): Up to 2,048 x 1536 x 16.7 million colours I would use Memtest86+ to test your memory as the video card does share memory from the computer. A link is provided under my signature. To run the Intel driver your computer should have atleast 1GB of memory. Trouble shooting your error message: http://support.microsoft.com/kb/330182/ Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 02-25-2009 at 06:06 AM.

02-25-2009, 06:52 AM	#13 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem the computer was connected to the docking station. it does have almost 3 GB of memory (2938 MB) Also, that driver link did not work for the laptop (driver failed to initalize). Could you explain what uou mean by External support and max. colour support?

02-25-2009, 07:44 AM	#14 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem HI, The external monitor the laptop is connected to can not exceed the resolutions posted above. What is the resolution settings you have in the Display Properties? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-25-2009, 08:05 AM	#15 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem resolution is 1280 x 1024, color is 32 bits. the monitor is a cornea mp704, but the same message appeared on a viewsonic ViewPanel VG191b also, memtest didnt detect any errors. Last edited by removed112909; 02-25-2009 at 08:06 AM.

02-25-2009, 02:13 PM	#16 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Do you get this error without it connected to the docking station? Did you reinstall the updated Toshiba Display Device Change Utility? When you ran Memtest86+, how many cycles did you run it for? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-25-2009, 02:19 PM	#17 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem i reinstalled the driver and i still didnt try to remove it from the docking station, but i will. What do you mean by cycles? Last edited by removed112909; 02-25-2009 at 02:33 PM.

02-25-2009, 02:43 PM	#18 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Hi, Memtest will run forever if you let it, but it is always a good idea to let it run on atleast 6cycles (Passes, Test). I am not totally sure if the docking station, your external monitor, or the laptop itself is causing the issue. The Docking station needs no drivers, so I can almost take this out of the equation. Your external monitor needs no drivers (XP Provides them usually). You also state the resolution is within specs. So this takes the monitor (almost) out of the equation. So, my feeling is we have narrowed it down to the laptop, but I need to know if the Laptop (BY ITSELF) is causing the issue. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-26-2009, 06:01 AM	#19 (permalink)
removed112909 Registered User Join Date: Feb 2009 Posts: 33 OS: win xp SP3	Re: intel driver problem right now, the laptop is by itself (no docking station / ext. monitor) ill tell you if the blue screen ever comes back

02-26-2009, 06:46 AM	#20 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,108 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: intel driver problem Keep me posted. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan