Threfty

So this is a bit of confounding issue that may or may not concern drivers. Here's the deal:

Every now and then, either right after boot, or even sometimes "randomly" when I'm using the computer, a driver error pops up "Unknown Device" and says: "You need to install drivers for your _____". I go to the device manager and see the yellow notification point under the "Unknown device" section. I try to update all the drivers and sometimes it says that all are up to date, and then sometimes it says insert CD that came with device. Sigh.

Other info: When I was accessing a movie file on the Seagate drive, system blue-screened and when I was using iTunes with music files on that drive, the music skipped a bit and that driver error popped up.

Also, after I ignored the pop-up on one instance, the Intel Matrix Storage Console told me that files on the WD VelociRaptor array (RAID0) were inaccessible. However, I have run a verification twice now, and one as we speak, and everything seems fine.

Note: Because I thought that the Seagate drive was the culprit, I disabled it, then later ran a quick format. No files on it currently, and no issues thus far.

If I do receive this error again or a blue screen when accessing files on the Seagate, is it safe to say that it is my problem and I should RMA? What should I do if I get an error without even putting any files on the Seagate drive?

Thanks for any advice. Much appreciated.

BCCOMP

First we would need to know the Unknown Device error
Right click on the error in the Device Manager>Properties>Details Tab.
Post the DEV/VEN numbers you find under Device Instance ID.

If the BSOD appears again, posting the FULL error may help.

Thanks,
Bill

Threfty

I almost certain the Seagate is the issue because I have had no problems since disabling it. Went to see what Seagate had to say about it and found a popular post for firmware updates for my model/affected firmware.

Drive Family
Seagate Barracuda 7200.11

Models Affected: ST3500320AS, ST3640330AS, ST3750330AS, (ST31000340AS - my drive)

Firmware Affected: (SD15 - my firmware), SD16, SD17, SD18, SD19

Recmmended firmware: In Validation*

*Note: This file has been temporarily taken offline as of Jan 19, 2008 8PM CST for validation.

So hopefully they post the "validated" firmware soon, seeing as i just missed it :( Do you think this could resolve issue??

But what you asked for...if it helps at all.
Device Instance Path:
USBSTOR\OTHER&VEN_\7&3B250792&0&BROJ4F569945&0

DevNode Status:
01802400
DN_HAS_PROBLEM
DN_DISABLEABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER

Install Error:
There is no driver selected for the device information set or element.
E0000203

- Gary

BCCOMP

Hi,
Is this drive connecting via USB Enclosure?

Firmware update and instructions:
http://seagate.custkb.com/seagate/cr...p?DocId=207951

I would also run the Diagnostic Program on this drive:
http://www.seagate.com/www/en-us/sup...oads/seatools/
Download SeaTools for DOS now!
This will do a diagnostics program to see if the drive is faulty.

Normally there are no drivers required for Harddives, so maybe updating the firmware and running the Diagnostics will help.

Let us know what you find.
Bill

Threfty

okay, apologies for the long turn-around, but i seem to have a problem getting consistent errors, though the driver error is solved - my brother multifunction printer is guilty, connected via USB. for some reason it was recognized as external storage and was showing up under hard disks, blah, blah, blah.

but to more current issues:

all is well until i try and watch any video online.

preface: firefox does not currently support x64 systems and x86 would not run. so have been using internet explorer x64. adobe flash is also not yet supported on x64, so i have to use internet explorer x86 to watch any video content.

i can do everything normally on my pc until i try and watch a video, then system goes haywire.

1)Video lags and stops halfway though
2) Auto-play pops up for internal Seagate drive
3) Notification - "storage device was connected - if this device is a port multiplier, only port 0 of the port multiplier will be active.
4) Error Notification - "Volume Inaccessible" under Intel Matrix Storage Device - "device needs to be restored or a hard drive is missing"

At this point, usually a reboot sets things straight. But tonight...

5) Reboot.
6) Intel Matrix Storage showed error on RAID 0 Disk (WD VelociRaptor) "RAID volume errors - some data requests to a hard disk in a RAID 0 volume failed, but a backup may be possible..."
7)Tried to open internet again, freeze, error - "the exception unknown software exception (0x0000006) occurred in the app. location 0x71b5a151. Terminate?
8) Terminated. Screen froze. Turned black. Restarted.
9) Came up with windows error recovery options, chose last known good configuration. Error - "unmountable boot volume"
10) BSOD: "Stop: 0x000000ED (0xFFFFFA8006B688E0, 0xFFFFFFFFC0000006, 0x0000000000000000, 0x0000000000000000)


as always, thanks for your patients and insight in helping me through this.

UPDATE: On boot - "checked file system C:" CHKDSK verified files (3 steps) = no errors found, no bad sectors

PC running since this morning with no problems.

BCCOMP

HI Threfty,
Sorry for the late response.
Seeing this is a strange issue can you post your minidump files if you have another BSOD?
I am not a pro on this issue, but I can read the files and see what is causing the BSOD.
Thanks,
Bill

Threfty

no minidump files in the directory. went to control panel>system and maintenance>system properties>startup and recovery> and checked "write event to system log and have small memory dump (128k) selected (also tried a kernel memory dump), but every blue screen thus far has given me no dump info. suggestions?

recent bsod's: (2)

-------------------------------------------------------
loading crysis: KERNEL_DATA_INPAGE_ERROR Stop: 0x07A (0xFFFFF880079EEA80, 0XFFFFFFFFC000000E, 0x000000018C370860, 0xFFFFF96000167578

win32k.sys - address FFFFF9600D167578 base at FFFFF96000020000 DateStamp 00000000
-------------------------------------------------------
explorer.exe stopped responding: bsod error - A process or thread crucial to system operation has unexpectedly exited or been terminated.
-------------------------------------------------------

should i try taking out the seagate drive again and see where that leads?

BCCOMP

Hi,
You have no minidump files in C:\windows\minidump?
Is the computer set to Configure minidump logs?
Yes I would remove this drive (Seagate) and see if your still get BSOD.

Bill

Threfty

nope, none there. i have it configured to place dump files in the C:\windows\minidump directory, sooo...

have since removed the seagate and hoping for the best. i'll keep you posted.

regards, gary

BCCOMP

Let me know if you gat another BSOD.

How is the seagate drive connect?
USB Enclosure or Directly connected to the computer.

Thanks,
Bill

Threfty

It was connected directly to the mobo via SATA port. Though maybe I was too quick to judge the Seagate. Three more BSODs today.

Kernel_Stack_Inpage_Error

Stop: 0x77 (0xFFFFFFFFC0000056, 0xFFFFFFFFC0000056, 0x0, 0x00000000018CC000)
and
Stop: 0x77 (0xFFFFFFFFC000000E, 0xFFFFFFFFC000000E, 0x0, 0X0000000000C1C000)

and one with 0xF4 (0x3, 0x3, 0x0,0x0).

the second post on this page seems helpful but i can't understand it.
http://www.techspot.com/vb/topic65491.html
can you "decode" the problem and solution for me? does it matter which SATA ports i plug the hdd in to? how do i ensure that the WD hard drives are both master drives (and later) how the seagate is a slave drive?

it's just frustrating because twice now i have had the Intel Matrix Storage Manager tell me that a volume was inaccessible (on one of the WDs in RAID) and also in boot sequence it shows that an error occurred in one of the drives - then each time i run the "verify volume data" for those drives, it says erthing is A OK.

So, since we're whittling down the options for these blue screens, where do i go from here with the VelociRaptors?

BCCOMP

Hi,
I think the issue is the Raid Array Configuration.
In a Raid Array you are supposed to have the same size/type of harddrives.

Can you give me a Detailed report of the Array Setup?
Need to know the Harddrives you are using (Size/make/model),
Raid Configuration (Raid 0,1,5 etc.)
Motherboard specs.

Is this Segate also configure in your Raid Array?

Thanks,
Bill

I am going to call in for extra assistance from some of my associates once I get this info

Threfty

Yeah, sure.

I am using two Western Digital VelociRaptor WD1500HLFS 150GB 10000 RPM 16MB Cache SATA 3.0Gb/s Hard Drives in RAID 0. OS (x64) and all programs were installed on this array.
http://www.newegg.com/Product/Produc...82E16822136296

The Seagate was not part of the array - just wanted it to store movies, mp3s, and pictures. It is still unplugged from the system.
http://www.newegg.com/Product/Produc...82E16822148274

My mobo: ASUS Rampage II Extreme LGA 1366 Intel X58 ATX Intel Motherboard
http://www.newegg.com/Product/Produc...82E16813131352

also, tried to run the diagnostics that are available at WD site but the bootable cd told me that it couldn't find any drives and the windows based one shows me the array, but wont let me test it. most likely because it is an array and not a single hd?

Thanks for sticking with me on this,
Gary

If you need any other info, let me know.

BCCOMP

Hi,
Thanks for the info.
I have called in for some backup.
Give me a little time to research this info.

In the meantime, can you run Memtest86+ to see if you have any memory errors.
A link is under my signature.

Thanks,
Bill

dai

http://www.microsoft.com/technet/pro....mspx?mfr=true

jcgriff2

Hi -

The various bugchecks contained in your post:

0x77 = KERNEL_STACK_INPAGE_ERROR - The kernel data requested from the page file could not be read into memory. You reported two 0x77 bugchecks - the status code (1st parm) and the I/O status code (2nd parm) of each:
» 0xc0000056 = STATUS_DELETE_PENDING - A non close operation has been requested of a file object with a delete pending
» 0xc000000e = DISK_HARDWARE_ERROR - a device which does not exist was specified

0x07a = KERNEL_DATA_INPAGE_ERROR - basically same as 0x77.
1st parm -
» 0xc000000e = DISK_HARDWARE_ERROR - a device which does not exist was specified

0xed = UNMOUNTABLE_BOOT_VOLUME = the I/O subsystem attempted to mount the boot volume and it failed

0xf4 (1st parm = 0x3) = CRITICAL_OBJECT_TERMINATION a process crucial to system operation has unexpectedly exited or been terminated.

0x77 and 0x7a indicate that a paging error took place and typically show up when a SCSI miniport problem arises.

The fact that the BSODs have not produced any full kernel or mini kernel dumps are probably related to the bugchecks. To produce dumps there are several factors, one of which is that pagefile.sys must reside on the OS drive and be large enough to handle kernel memory +~ 50 MB. Page files these days are better left for the system to manage.

I'd like to get a look at your system crash settings and info on the page file, obtain a msinfo32 NFO file and a Vista Health Report. Download the attached zip file and extract the batch file to your desktop. At desktop, RIGHT-click on the batch file icon and select "Run as Administrator". A notepad will open in a few seconds. Paste contents into your next post.

msinfo32:
START | msinfo32 - save in default NFO file format

Vista Health Report:
START | perfmon /report - save in default HTML file format

Zip these 2 up and attach to your next post.

Please be sure to follow ALL advice and suggestions from the Hardware Experts - hardware is not my forté.

Regards. . .

jcgriff2

.

Attached Files

WMIC_Recoveros_Pagefile_02-04-09_jcgriff2_.zip (356 Bytes, 18 views)

Threfty

apologies for the delay, exams have had me bogged down and it was hard to focus on the more important things in life :)

so here's the info you requested. if there is anything else you need please let me know!

thanks guys

Attached Files

requested_info.zip (178.6 KB, 4 views)

Threfty

so where to go from here?

BCCOMP

Hi Threfty,
Not to let you hanging, but jcgriff2 had a bad fall and is healing.
I do not mean to leave you like this.
I am not the pro, but I will try to find others that can help.
Bill

TriggerFinger

Hi Gary,

I stumbled upon your thread and I found this page in the Seagate website...

http://seagate.custkb.com/seagate/cr...p?DocId=207951