Minimoog

Hi,

I received the webcam Windows Lifecam VX-1000 at Christmas and I've been trying to install it ever since. The software (version 1.4 given with the webcam, or 2.4 from the Microsoft website) installs properly, then I'm asked to plug in the webcam. So far so good. Then the problem starts. I get a black screen saying the camera cannot be detected. There is a warning sign next to it on the device manager (i'm operating on Dell Inspiron 6400 Vista Home Premium 32-bit version) so I right-click on it and click enable. The device is then enabled and i get prompted with three options: either to install the software(which is already installed by this point) or to look for a driver update or to close the window. If i choose the driver update, when the computer tries to update the driver, it fails. On the installing window is shown the webcam twice, once as lifecam and and another time as Unidentified device and fails.

I can get to see people on video calls and normally get sound from who I'm on the call with but they can't hear me. And on Skype they can't see me either. Dell thinks it's an issue with the microphone driver of the webcam.

THe error message i get is as follows:
Windows found driver software for your device but encountered an error while attempting to install it.
Microsoft Lifecam VX-1000
An error occurred during the installation of the device: the driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 9 or later. Contact your hardware vendor.

I can't get an exchange on the camera so I'm stuck with it now. Any chance that it may be fixable?

Thanks for your help.

rlmosko

I am having the exact same problem. I have a Dell XPS420. I've read everything I can find about this problem and have tried them all. I've turned of virus protection, firewall, user account restriction. I've uninstalled the software that came with the camera and installed microsofts latest version. I've try all of these things numerous times, each time restarting the PC or doing a shut down after each uninstall and install. Each time the driver is not deteched and device manager shows device unknown. I can open up Live Messenger and can see other users and they can see me, but no sound is available. This makes no since the driver is not installed. Any help would be appreciated.

pasvel

I'm having the same problem too.. I've tried everything but camera still doesn't work on my Dell Latitude D630 :( Guys, did you solve the problem?

Riskyone101

Hello and Welcome to TSF,

When installing a webcam driver, Disable antivirus and antispyware protection first, then install driver and restart computer.

Note: After installation and restarting computer, be sure to re-enable protection that you disabled.