italianabellaxo

my computer is doing the same exact thing and I haven't the slightest idea what the problem is...at first it barely did it, and it would let me get onto the normal boot up, but I haven't been able to since last night....I can only get onto safe mode

what do you mean by the yellow or red thing? what am I supposed to do with them?...they're yellow sorry it was confusing

i do have a yellow flag....but i'm not sure what i'm supposed to do with all of this so i don't know what to do with it?

dai

what items is the yellow alongside

italianabellaxo

well there is only one that has the "!" in yellow, and its the security processor loader driver "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" and when I click it, that's what it says on the status....but all of the hidden ones with the little white notebook paper has a yellow star looking thing, not sure if that's bad or not?...I'm not very good at knowing these things

BCCOMP

Hi,
Can you give me the make and model of this computer?
Also, go into the Device Manager and Right Click on the error in question>Properties>Details Tab
Under Device Instance ID can you post the VEN/DEV numbers you see.
Thanks,
Bill

italianabellaxo

its a dell xps m1330 do you need the model number? its really new....i just got it last christmas as my graduation gift, so its pretty much brand new, and my dad is very much into computers and works with them so...but i did what you told me to do with the properties thing and i dont see device instance id. the only device words i see are device description, class, class guid, physical device object name, device for legacy driver, device instance path, and devnode status....i havn't dealt with this before so i'm sorry about not knowing what any of this is

BCCOMP

Hi,
Does this have Vista Installed?
Can you give us a discription of what Exactly your issue is?
I know the QUOTE you posted is from another thread, you should post your own issue to clarify it.
Have you tried a System Restore to an earlier Date?
Have you installed or uninstalled any programs or drivers recently?
Bill

italianabellaxo

yes, it does have vista installed and i tried to restore it to an earlier time like it tried to when i was rebooting it once and that didn't help, because once it rebooted from that screen it went back to how it originally was. which was what that other person said was wrong when i boot up my computer i've been getting white vertical lines(with a black background) going from left to right till it completely covers the screen and reboots the computer sometimes it takes me to the menu where i can choose to go to safe mode and sometimes it doesn't...it just keeps doing that until i think yesterday it wasn't turning on at all and i finally got it onto safe mode and i'm too scared to try and reboot it again till i figure out what to do because i need it for school...oh and i haven't done anything with drivers yet and i had the sims on there and i think that might have been what started it because it never happened before and i was letting my cousin play and thats when it started, and i uninstalled it

BCCOMP

Do you have any BSOD associated with this issue?
From my research you may have to reinstall Vista to resolve this issue.
Do you have the means to reinstall Vista?
Have you backed up your personal files?
Bill

italianabellaxo

well i don't know what a BSOD is...and i'm away at college so i have most of my personal files backed up, but i'm not quite sure how to uninstall vista?

BCCOMP

BSOD=Blue Screen of Death
Do you have the Dell Recovery CD?
Bill

italianabellaxo

oh i did experience the BSOD, but it rebooted itself and went to the screen with the safe mode or regular mode...i'm not sure if i do have the CD i could try and find it but i'm not sure where my dad would've put it

BCCOMP

Disable auto restart by:
Click 'Start'
Click on 'Run'
Type in "sysdm.cpl" (without the quotes) and press Enter
Click on the 'Advanced' tab
Click on the 'Startup and Recovery' Settings button
Uncheck 'Automatically restart', then click on OK
Click on OK to exit the System applet, then close the Control Panel.
Reboot for the changes to take effect

If the BSOD appears again Post the full error to the thread.
Bill

italianabellaxo

well nothing happened except those white lines i was telling you about earlier, and i was trying to turn my computer back on last night and it just kept going back to the white lines so i just turned it off and tried this morning and it finally started up and asked me to restore, and i said yes and it started with the white lines again when it was booting up after it restored it...but then after the whole screen turns white pretty much it reboots itself so it did that and it let me get onto my normal screen, not safe mode...but then the whole screen froze within a couple of seconds and turned black and did the whole thing over again and i'm in safe mode again....so i'm really not sure what to do

BCCOMP

Hi,
Does this laptop have the Nvidia GeForce 8400M graphics card?
If so, (in Safe Mode) uninstall the diver in Add/Remove Programs and in the Device Manager. Run this program to remove any traces of the "old" drivers:
http://www.guru3d.com/category/driversweeper/

Reboot the Laptop and install this driver in Safe Mode:
http://www.nvidia.com/object/winvist...8.24_whql.html
Let me know how you make out.
Bill

italianabellaxo

umm how do i know if that is installed? because i have no idea what cards or not is in here...

BCCOMP

Hi,
See if you can run Everest under my signature. This will tell me the Hardware you have.
Post the results to the thread.
Thanks,
Bill

italianabellaxo

ok so i did it, do you need me to copy and paste everything from the summary? i'm not sure what you need from this

BCCOMP

Hi,
Copy and paste the full report to Notepad. Save the report. Attach the report to the thread using the Go Advance option.
Thanks,
Bill

italianabellaxo

not sure if it worked, just let me know though....

Attached Files

everest report.txt (163.5 KB, 5 views)

BCCOMP

Yes it worked!
You have a Nvidia 8400M video card.
Try what I posted previously.
Let me know the results.
Bill