[SOLVED] windows media player 11

Maddi · 11-28-2008, 08:07 PM

windows media player 11 closed unexpectedly. Requested I send error report. Message said to update SIS 650. Went to the site,used their online identification utility.Downloaded drivers and installed them.Sound on playback of DVDs remained distorted, tried to reinstall SIS 7012 audio controller. Recieved a box with a big red cross plus -536870397. Installshield said it had to abort the installation. How do I fix the sound on my DVDs and install correct driver?

windows xp service pack 3

**BCCOMP** · 11-29-2008, 04:12 AM

Did you uninstall the old sis7012 driver before installing the new one via Add/Remove Programs and the Device Manager? If not please do so and reboot the PC.
Extract the new driver to a folder and do a manual install of the new driver through the Device Manager.
Bill

Maddi · 11-30-2008, 03:04 PM

Thank you for your help. All is well now that I have followed your instructions.

**BCCOMP** · 11-30-2008, 04:26 PM

Hi Maddi

,
I am glad to hear you have the issue resolved

I will mark this thread as resolved.
Bill

11-28-2008, 08:07 PM	#1 (permalink)
Maddi Registered User Join Date: Nov 2008 Posts: 2 OS: windows xp s.p.3	[SOLVED] windows media player 11 windows media player 11 closed unexpectedly. Requested I send error report. Message said to update SIS 650. Went to the site,used their online identification utility.Downloaded drivers and installed them.Sound on playback of DVDs remained distorted, tried to reinstall SIS 7012 audio controller. Recieved a box with a big red cross plus -536870397. Installshield said it had to abort the installation. How do I fix the sound on my DVDs and install correct driver? windows xp service pack 3

11-29-2008, 04:12 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: windows media player 11 Did you uninstall the old sis7012 driver before installing the new one via Add/Remove Programs and the Device Manager? If not please do so and reboot the PC. Extract the new driver to a folder and do a manual install of the new driver through the Device Manager. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-30-2008, 03:04 PM	#3 (permalink)
Maddi Registered User Join Date: Nov 2008 Posts: 2 OS: windows xp s.p.3	Re: windows media player 11 Thank you for your help. All is well now that I have followed your instructions.

11-30-2008, 04:26 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: windows media player 11 Hi Maddi, I am glad to hear you have the issue resolved I will mark this thread as resolved. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan