[SOLVED] No internet

csadcock · 11-24-2008, 08:13 PM

I recently installed XP on my computer that had Vista on it. That's right XP instead of Vista lol. Anyway, I can't seem to connect to the internet now. In Device Manager it has a yellow exclamation mark next to Ethernet Controller, Multimedia Audio Controller, and Video Controller. Also next to plug and play software device Enumerator and my DVD device as well. I cannot connect to the internet to try and update drivers. I am pretty computer illiterate so please keep it simple. Thanks!

**BCCOMP** · 11-24-2008, 08:28 PM

Hi,
Welcome to TSF.
What is the make and Model of this computer?
Did you make a backup of your Vista OS?
What version/SP of XP did you install?
Bill

csadcock · 11-24-2008, 08:30 PM

The computer is one that I purchased off of craigslist, so I am sure it is a little bit of everything, but the motherboard and main components are Hewlett Packard.
I did not make a backup of my Vista OP, it was failing to load anyway, hence the XP install.
I installed XP Home Edition. Thanks Bill!

**BCCOMP** · 11-24-2008, 08:34 PM

Hi,
I am going to need to know the exact make and model number.
Is there a tag on the tower anywhere? or underneath (Laptop)
Is this a laptop or desktop?
Bill

csadcock · 11-24-2008, 08:45 PM

It is a desktop, There is no tag anywhere on the computer. Is there another way to find the exact make and model? I am going to have to open it up aren't I?

**BCCOMP** · 11-24-2008, 08:55 PM

Lets hope not,
You could run Everest under my signature and post the report to the thread.
Of course you will need to download Everest on a working PC and Burn to a CD or use a flash drive. Run the program and transfer the report to the working computer and attach it to the thread.
The other option is to open the case and get the numbers off the Motherboard.
I will also need to know if you have any PCI or any additional cards attached to the motherboard or if they are all ON-Board.
Bill

csadcock · 11-24-2008, 09:13 PM

I am pretty sure that the only other thing connected is my video card. Other than that, I have tried to burn everest 2X to a disk and run it on my other PC unfortunately it is failing to recognize that I have a cd in the drive yay! So it seems like I will have to open the computer up. If you have any ideas let me know, I will open up the computer tomorrow. Thanks for all of your help Bill!

**BCCOMP** · 11-24-2008, 09:53 PM

Hi Csadcock,
Is there a yellow ! mark on your DVD-Rom in the device manager?
If so Right Click on the error and select uninstall and reboot.
XP has built in drivers for your CD-Rom.
Did you get any errors during the install of XP?
This is a legit version of XP, correct?
Bill

csadcock · 11-24-2008, 09:59 PM

No I didn't get any errors in the installation. This is a legit version of XP, its a copy that I made of my own disk so that I could put it on my other computer. Could that be why I am having difficulties?

**BCCOMP** · 11-24-2008, 10:09 PM

Quote:

Originally Posted by csadcock

No I didn't get any errors in the installation. This is a legit version of XP, its a copy that I made of my own disk so that I could put it on my other computer. Could that be why I am having difficulties?

If it is a copy of your XP CD you may have an issue with activation through MicroSoft.
We can try to get the network card working, but the chipset driver should be installed first.
If you Right Click on the Network Controller error (in the Device Manager)>
Properties>Details Tab.
Post the VEN/DEV numbers under device instance ID.
Bill

csadcock · 11-24-2008, 10:29 PM

Okay for Ethernet Controller Properties the VEN/DEV numbers are 8086&DEV_1050&SUBSYS_303A8086&REV01\4&2E98101C&0&40F0

**BCCOMP** · 11-24-2008, 10:38 PM

The numbers indicate you have an Intel Pro/100VE network adapter.
Here is the driver:
http://downloadcenter.intel.com/Deta...Name=&lang=eng

You will need to download and burn to CD or use a flash drive to install it.
Did you uninstall the CD-Rom driver and reboot the PC to see if that corrected your CD-Rom error?
Bill

csadcock · 11-24-2008, 10:46 PM

No I did not uninstall the cd-rom driver and reboot yet. I will try that first and then try to update the driver and then I will message back with results. Thanks again Bill, your the bees knees!!!

csadcock · 11-24-2008, 10:56 PM

Foiled again! Uninstalling the cd-rom driver and rebooting was not successful and neither was using my flash drive, it couldn't install the USB mass storage device. Any ideas?

csadcock · 11-24-2008, 10:59 PM

When I try to install the flash drive it says "some files on windows xp proffessional service pack 2 are needed insert windows xp service pack 2 cd into the drive selected and then click OK" I don't have that cd :(

**BCCOMP** · 11-24-2008, 11:19 PM

What is the XP Service pack number?
Right Click My Computer> Properties.
In the General Tab it should state a Sevice Pack number (ex. SP2)
Bill

csadcock · 11-24-2008, 11:26 PM

Service Pack 2

**BCCOMP** · 11-24-2008, 11:31 PM

How did you install XP if the DVD-rom is not working. Did you use a CD?
Bill

csadcock · 11-24-2008, 11:36 PM

Yes, I used a cd. I guess some time in between then and now, it has quit working

csadcock · 11-24-2008, 11:37 PM

Going to bed now, can't take anymore, be back tomorrow....

11-24-2008, 08:13 PM	#1 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	[SOLVED] No internet I recently installed XP on my computer that had Vista on it. That's right XP instead of Vista lol. Anyway, I can't seem to connect to the internet now. In Device Manager it has a yellow exclamation mark next to Ethernet Controller, Multimedia Audio Controller, and Video Controller. Also next to plug and play software device Enumerator and my DVD device as well. I cannot connect to the internet to try and update drivers. I am pretty computer illiterate so please keep it simple. Thanks!

11-24-2008, 08:28 PM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet Hi, Welcome to TSF. What is the make and Model of this computer? Did you make a backup of your Vista OS? What version/SP of XP did you install? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 08:30 PM	#3 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet The computer is one that I purchased off of craigslist, so I am sure it is a little bit of everything, but the motherboard and main components are Hewlett Packard. I did not make a backup of my Vista OP, it was failing to load anyway, hence the XP install. I installed XP Home Edition. Thanks Bill!

11-24-2008, 08:34 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet Hi, I am going to need to know the exact make and model number. Is there a tag on the tower anywhere? or underneath (Laptop) Is this a laptop or desktop? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 08:45 PM	#5 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet It is a desktop, There is no tag anywhere on the computer. Is there another way to find the exact make and model? I am going to have to open it up aren't I?

11-24-2008, 08:55 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet Lets hope not, You could run Everest under my signature and post the report to the thread. Of course you will need to download Everest on a working PC and Burn to a CD or use a flash drive. Run the program and transfer the report to the working computer and attach it to the thread. The other option is to open the case and get the numbers off the Motherboard. I will also need to know if you have any PCI or any additional cards attached to the motherboard or if they are all ON-Board. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 09:13 PM	#7 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet I am pretty sure that the only other thing connected is my video card. Other than that, I have tried to burn everest 2X to a disk and run it on my other PC unfortunately it is failing to recognize that I have a cd in the drive yay! So it seems like I will have to open the computer up. If you have any ideas let me know, I will open up the computer tomorrow. Thanks for all of your help Bill!

11-24-2008, 09:53 PM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet Hi Csadcock, Is there a yellow ! mark on your DVD-Rom in the device manager? If so Right Click on the error and select uninstall and reboot. XP has built in drivers for your CD-Rom. Did you get any errors during the install of XP? This is a legit version of XP, correct? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 09:59 PM	#9 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet No I didn't get any errors in the installation. This is a legit version of XP, its a copy that I made of my own disk so that I could put it on my other computer. Could that be why I am having difficulties?

11-24-2008, 10:29 PM	#11 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet Okay for Ethernet Controller Properties the VEN/DEV numbers are 8086&DEV_1050&SUBSYS_303A8086&REV01\4&2E98101C&0&40F0

11-24-2008, 10:38 PM	#12 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet The numbers indicate you have an Intel Pro/100VE network adapter. Here is the driver: http://downloadcenter.intel.com/Deta...Name=&lang=eng You will need to download and burn to CD or use a flash drive to install it. Did you uninstall the CD-Rom driver and reboot the PC to see if that corrected your CD-Rom error? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 10:46 PM	#13 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet No I did not uninstall the cd-rom driver and reboot yet. I will try that first and then try to update the driver and then I will message back with results. Thanks again Bill, your the bees knees!!!

11-24-2008, 10:56 PM	#14 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet Foiled again! Uninstalling the cd-rom driver and rebooting was not successful and neither was using my flash drive, it couldn't install the USB mass storage device. Any ideas?

11-24-2008, 10:59 PM	#15 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet When I try to install the flash drive it says "some files on windows xp proffessional service pack 2 are needed insert windows xp service pack 2 cd into the drive selected and then click OK" I don't have that cd :(

11-24-2008, 11:19 PM	#16 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet What is the XP Service pack number? Right Click My Computer> Properties. In the General Tab it should state a Sevice Pack number (ex. SP2) Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 11:26 PM	#17 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet Service Pack 2

11-24-2008, 11:31 PM	#18 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,018 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: No internet How did you install XP if the DVD-rom is not working. Did you use a CD? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 11:36 PM	#19 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet Yes, I used a cd. I guess some time in between then and now, it has quit working

11-24-2008, 11:37 PM	#20 (permalink)
csadcock Registered User Join Date: Nov 2008 Location: oklahoma Posts: 26 OS: xp pro	Re: No internet Going to bed now, can't take anymore, be back tomorrow....