[SOLVED] Refresh rate[MOVED FROM WINDOWS]

RetiredVOMA · 11-19-2008, 08:27 PM

After reformatting I've discovered that the refresh rate for my system is crap. I have no idea what my video card is and I went to Dell and downloaded the recommended one for my service tag and nothing. When I drag anything the refresh rate is super slow. In "Device Manager" I have the yellow "???" under "other Devices" It lists Multimedia Audio Controller, Video Controller & Video Controller (VGA Compatible). I've set the settings differently but it remains the same ?????

**mike2020learnin** · 11-19-2008, 09:48 PM

Hello ,

you need to give us the name / model # / version of system this is so we can find the right drivers for your system

RetiredVOMA · 11-20-2008, 09:01 AM

Quote:

Originally Posted by mike2020learnin

Hello ,

you need to give us the name / model # / version of system this is so we can find the right drivers for your system

Dell Dimension 4700, Win XP (SP 2)

I did go to the dell site and input the service tag number. I tried the recommended driver and that did nothing. There were 3 others listed. i tried those also but nothing.

rosiesdad · 11-20-2008, 09:06 AM

Did your monitor come with a driver? Dells stock drivers usually work, but to be sure go to the manufacture's site and download their driver.

RetiredVOMA · 11-20-2008, 11:17 AM

Quote:

Originally Posted by rosiesdad

Did your monitor come with a driver? Dells stock drivers usually work, but to be sure go to the manufacture's site and download their driver.

No drivers that I can see on the "User Documentation" disk.

elf · 11-20-2008, 03:23 PM

Well it would be one of the drivers listed on THIS PAGE depending on which video card you picked when you purchased the system.

RetiredVOMA · 11-20-2008, 04:11 PM

Quote:

Originally Posted by elf

Well it would be one of the drivers listed on THIS PAGE depending on which video card you picked when you purchased the system.

OK ... So I downloaded the recoomended driver for that system and the message I get now is:

The INF file does not contain information for this systems hardware.

Set up will exit.

It specifically calls for Intel 82915G Express Chipset Family. Where do i find out which chip set I have and does it make a difference ?

Not sure what card is in the system. I opened it up but I cannot find any identifiable info on the card itself

elf · 11-20-2008, 06:22 PM

Try downloading this one.

to install:

Quote:

1. Double-click the new icon on the desktop. For example labeled R12345.EXE.
2. The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R12345.EXE. (Example path). Write down this path so the executable (Example - Setup.exe) file can be found later.
3. The Self-Extractor window appears.
4. Click OK.
5. After completing the file extraction, if the Self-Extractor window is still open, close it.
6. Click the Start button and then click Run.
7. Type C:\DELL\DRIVERS\R12345 in the Open textbox and then click OK.
8. Follow the on-screen installation instructions.

**mike2020learnin** · 11-21-2008, 12:25 PM

Hello ,

sorry for not getting back sooner

Michigam has been going thru major storms

RetiredVOMA · 11-21-2008, 01:37 PM

Quote:

Originally Posted by elf

Try downloading this one.

to install:

"ERROR One or more files that are required for installation are either missing or corrupt"

I'm just getting more and more lost !!!

**mike2020learnin** · 11-21-2008, 02:04 PM

Hello ,

lets try this

go to your device manager

select the devices that are in question by right clicking them then selecting (properties ) then brows the window untill you find the selection to (rool back the driver)

then select (roll back driver)

you may have gotten an update from microsoft that was an update for those drivers

and they could of gotten corrupted during the install and preventing you from doing any other installs

so if you roll back the driver it could put them back to a state of stability and return your system to working order so you can manually install the proper drivers for your system

it happens and the culprit may be microsoft for this issue

let us know

RetiredVOMA · 11-21-2008, 04:30 PM

Quote:

Originally Posted by mike2020learnin

Hello ,

lets try this

go to your device manager

select the devices that are in question by right clicking them then selecting (properties ) then brows the window untill you find the selection to (rool back the driver)

then select (roll back driver)

you may have gotten an update from microsoft that was an update for those drivers

and they could of gotten corrupted during the install and preventing you from doing any other installs

so if you roll back the driver it could put them back to a state of stability and return your system to working order so you can manually install the proper drivers for your system

it happens and the culprit may be microsoft for this issue

let us know

I'm sure when this is resolved everyone will give themselves a "Shoulda had a V-8" slap, but we aren't there yet. For all three devices with the yellow question mark I get "No driver files have been backed up for this device"

Multimedia Audio Controller
Video Controller
Video Controller (VGA Compatible)

**BCCOMP** · 11-22-2008, 07:20 AM

Hi RetiredVOMA
Right click on each of these errors>Properties>Details Tab
Under Device instance ID post the VEN/DEV number you have for each device.
This will help narrow down the drivers
Bill

RetiredVOMA · 11-22-2008, 12:55 PM

Quote:

Originally Posted by BCCOMP

Hi RetiredVOMA
Right click on each of these errors>Properties>Details Tab
Under Device instance ID post the VEN/DEV number you have for each device.
This will help narrow down the drivers
Bill

Multimedia Audio Controller:
PCI\VEN_8086&DEV_266E&SUBSYS_O1811028&REV_03\3&172E68DD&0&F2

Video Controller"
PCI\VEN_1002&DEV_5B70&SUBSYS_03031002&REV_00\4&166AB6CD&0&0108

Video Controller (VGA Compatible):
PCI\VEN_1002&DEV_5B60&SUBSYS_03021002&REV_00\4&166AB6CD&0&0008

Hope this helps. Thanks

**BCCOMP** · 11-22-2008, 10:37 PM

HI,
As far as the VEN_1002/DEV_5B60# you posted the graphic Card is a ATI Radeon x300 PCI-E card.
So this should be your Driver:
http://support.dell.com/support/down...&fileid=159269

Your Multimedia Controller VEN_8086/DEV_266E point to:
AC '97 Audio Controller/ Sigmatel (SoundMAX Integrated Digital Audio)
It is not listed on the Dell site. Is this Card On-Board or PCI ADD on?
The Only driver on the Dell site (On-Board) is this:

http://support.dell.com/support/down...&fileid=122481

Bill

RetiredVOMA · 11-23-2008, 07:01 AM

Quote:

Originally Posted by BCCOMP

HI,
As far as the VEN_1002/DEV_5B60# you posted the graphic Card is a ATI Radeon x300 PCI-E card.
So this should be your Driver:
http://support.dell.com/support/down...&fileid=159269

Your Multimedia Controller VEN_8086/DEV_266E point to:
AC '97 Audio Controller/ Sigmatel (SoundMAX Integrated Digital Audio)
It is not listed on the Dell site. Is this Card On-Board or PCI ADD on?
The Only driver on the Dell site (On-Board) is this:

http://support.dell.com/support/down...&fileid=122481

Bill

Thank you, thank you, thank you. A job well done. I'm most appreciative.

**BCCOMP** · 11-23-2008, 07:39 AM

I am glad you are up and running.
Are all the errors removed from the device manager?
Bill

RetiredVOMA · 11-24-2008, 06:59 PM

Quote:

Originally Posted by BCCOMP

I am glad you are up and running.
Are all the errors removed from the device manager?
Bill

Yes they are. Everything is up and running just fine. Now I need my son to come and get it.

Again my thanks for the help and patience in my attempts to explain the problem.

Steve

**BCCOMP** · 11-24-2008, 07:13 PM

Hi,
Glad to hear it.
Hopefully your son will appreciate the work you have done for him on his behalf.
Bill

11-19-2008, 08:27 PM	#1 (permalink)
RetiredVOMA Registered User Join Date: Nov 2008 Posts: 17 OS: XP	[SOLVED] Refresh rate[MOVED FROM WINDOWS] After reformatting I've discovered that the refresh rate for my system is crap. I have no idea what my video card is and I went to Dell and downloaded the recommended one for my service tag and nothing. When I drag anything the refresh rate is super slow. In "Device Manager" I have the yellow "???" under "other Devices" It lists Multimedia Audio Controller, Video Controller & Video Controller (VGA Compatible). I've set the settings differently but it remains the same ????? Last edited by RetiredVOMA; 11-19-2008 at 08:28 PM.

11-19-2008, 09:48 PM	#2 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Refresh rate Hello , you need to give us the name / model # / version of system this is so we can find the right drivers for your system __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

11-20-2008, 09:06 AM	#4 (permalink)
rosiesdad Registered User Join Date: Jun 2008 Location: Michigan, USA Posts: 247 OS: XP SP3	Re: Refresh rate Did your monitor come with a driver? Dells stock drivers usually work, but to be sure go to the manufacture's site and download their driver.

11-20-2008, 03:23 PM	#6 (permalink)
elf Manager, Microsoft Support Join Date: Jul 2002 Location: Knoxville, TN or Austin, TX depending Posts: 7,020 OS: WinXP Pro SP3 and Windows 7 My System	Re: Refresh rate Well it would be one of the drivers listed on THIS PAGE depending on which video card you picked when you purchased the system. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! I do not subscribe to threads, so if I stop replying, PM me with a link to your thread so I can find it again. Last edited by elf; 11-20-2008 at 03:25 PM.

11-21-2008, 12:25 PM	#9 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Refresh rate[MOVED FROM WINDOWS] Hello , sorry for not getting back sooner Michigam has been going thru major storms __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000

11-21-2008, 02:04 PM	#11 (permalink)
mike2020learnin Mentor, Microsoft Support Join Date: Feb 2007 Location: Michigan , I donated so can you Posts: 3,331 OS: Windows XP Home & Pro. Sp3 / both compleatly updated My System	Re: Refresh rate[MOVED FROM WINDOWS] Hello , lets try this go to your device manager select the devices that are in question by right clicking them then selecting (properties ) then brows the window untill you find the selection to (rool back the driver) then select (roll back driver) you may have gotten an update from microsoft that was an update for those drivers and they could of gotten corrupted during the install and preventing you from doing any other installs so if you roll back the driver it could put them back to a state of stability and return your system to working order so you can manually install the proper drivers for your system it happens and the culprit may be microsoft for this issue let us know __________________ Mike, I will stick with you till the issue is resolve !! Please help the TSF site by donating How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 Last edited by mike2020learnin; 11-21-2008 at 02:07 PM.

11-22-2008, 07:20 AM	#13 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,898 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Refresh rate[MOVED FROM WINDOWS] Hi RetiredVOMA Right click on each of these errors>Properties>Details Tab Under Device instance ID post the VEN/DEV number you have for each device. This will help narrow down the drivers Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-22-2008, 10:37 PM	#15 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,898 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Refresh rate[MOVED FROM WINDOWS] HI, As far as the VEN_1002/DEV_5B60# you posted the graphic Card is a ATI Radeon x300 PCI-E card. So this should be your Driver: http://support.dell.com/support/down...&fileid=159269 Your Multimedia Controller VEN_8086/DEV_266E point to: AC '97 Audio Controller/ Sigmatel (SoundMAX Integrated Digital Audio) It is not listed on the Dell site. Is this Card On-Board or PCI ADD on? The Only driver on the Dell site (On-Board) is this: http://support.dell.com/support/down...&fileid=122481 Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-23-2008, 07:39 AM	#17 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,898 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: [SOLVED] Refresh rate[MOVED FROM WINDOWS] I am glad you are up and running. Are all the errors removed from the device manager? Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-24-2008, 07:13 PM	#19 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,898 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: [SOLVED] Refresh rate[MOVED FROM WINDOWS] Hi, Glad to hear it. Hopefully your son will appreciate the work you have done for him on his behalf. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan