HP N8460 Scanner problems

spite111 · 11-11-2008, 03:34 PM

I was having some problems with my software, so as directed by the helpful and informative troubleshooting guide, I uninstalled all software/drivers etc and attempted to reinstall. Now every time I try to install it I get a 132 error and it aborts. How can I reinstall this software to get he scanner to work?

**BCCOMP** · 11-12-2008, 07:57 AM

Hi
Have you tried the updated Drivers/Software (XP Drivers)
http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228
Have the scanner disconnected before you install the drivers.
The first driver should be
http://h20000.www2.hp.com/bizsupport...5&mode=4&idx=1
Hope this helps,
Bill

spite111 · 11-12-2008, 09:26 AM

Yeah, the first driver is already installed, and when i download the updated drivers i get the same thing. "An error occured during the move data process- 132". i have heard that there can be some registry issues if the drivers have been unistalled . . . frustrating.

**BCCOMP** · 11-12-2008, 09:47 AM

Have you disabled your Anti-virus protection and spyware protection?
Have you tried to install the drivers in Safe Mode Under Administrator?
Are you sure ALL the software and drivers are removed in Add/Remove programs?
Some other common issues that may also cause this error:
http://kb.iu.edu/data/agng.html
Bill

11-11-2008, 03:34 PM	#1 (permalink)
spite111 Registered User Join Date: Nov 2008 Posts: 2 OS: windows xp	HP N8460 Scanner problems I was having some problems with my software, so as directed by the helpful and informative troubleshooting guide, I uninstalled all software/drivers etc and attempted to reinstall. Now every time I try to install it I get a 132 error and it aborts. How can I reinstall this software to get he scanner to work?

11-12-2008, 07:57 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,978 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP N8460 Scanner problems Hi Have you tried the updated Drivers/Software (XP Drivers) http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228 Have the scanner disconnected before you install the drivers. The first driver should be http://h20000.www2.hp.com/bizsupport...5&mode=4&idx=1 Hope this helps, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

11-12-2008, 09:26 AM	#3 (permalink)
spite111 Registered User Join Date: Nov 2008 Posts: 2 OS: windows xp	Re: HP N8460 Scanner problems Yeah, the first driver is already installed, and when i download the updated drivers i get the same thing. "An error occured during the move data process- 132". i have heard that there can be some registry issues if the drivers have been unistalled . . . frustrating.

11-12-2008, 09:47 AM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 6,978 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: HP N8460 Scanner problems Have you disabled your Anti-virus protection and spyware protection? Have you tried to install the drivers in Safe Mode Under Administrator? Are you sure ALL the software and drivers are removed in Add/Remove programs? Some other common issues that may also cause this error: http://kb.iu.edu/data/agng.html Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan