[SOLVED] No network adapter after Ultimate upgrade

katche34 · 08-24-2008, 02:41 AM

I purchased an Acer Aspire M3640 pc in France with Vista home Premium on it without realising that I couldn't have an OS in english. The shop wouldn't change it so on a trip to the States, my husband bought an upgrade to Ultimate SP1 which has language packs installed.

I had to do a clean install instead of an upgrade as the languages were different between Premium and Ultimate and I now have no internet as there is no network adapter showing on device manager and I can't download anything on that pc.

I need to know how to find the correct drivers to download and install as I have limited paperwork, a blank recovery cd from Acer and not a clue where to look! The Acer support page lists drivers to download but I don't know which ones should be installed. Please help!

Houndog777 · 08-24-2008, 01:44 PM

Hi, Katche

If you have'nt installed any of the Acer Motherboard drivers then download all the obvious ones and install them, starting with the Chipset Drivers.

The Chipset Drivers are the most important and may include Ethernet Drivers.
Also download the LAN drivers.
Disable anti-virus before installation and restart the pc between driver installs.

http://support.acer-euro.com/drivers...ire_m5640.html
Remember to choose Vista SP1.

Is LAN/Ethernet enabled in BIOS?
Is BIOS in English?

katche34 · 08-25-2008, 07:19 AM

Thanks for replying...Yes the BIOS is in English now. Have gone through all info on BIOS but unsure whether LAN/Ethernet is enabled. I have downloaded all the drivers and will install them now but have to say am not completely confident about where to put them!

katche34 · 08-25-2008, 08:47 AM

Have just successfully installed the drivers !!!! Got the internet !!!!

Can't tell you how relieved I am to have achieved that as the alternative was having to deal with the shop or Acer on the phone in French!

Thankyou so much for your help...I had visited the Acer site but until you said to download the chipset as well as the others, I was scared to do anything in case I made things worse.
I appreciate you helping me despite the lack of details in my post, thanks again.

Houndog777 · 08-25-2008, 01:10 PM

Hi Katche
Glad to hear you're winning. Well done!
Has everything else installed ok?

katche34 · 08-27-2008, 02:25 AM

Hi Houndog,

Everything seems to be in order, no yellow exclamation marks etc. I had downloaded a driver search programme called Driver Detective but couldn't use it as had no internet. Would you advise using it or leaving everything alone now my pc is working?

Houndog777 · 08-27-2008, 02:29 AM

Hi, if it aint broke, don't fix it!

I've tried out all those Driver programs (and had to fix the comps of others who've used them) and TBH; they are a menace.
They ALWAYS tell you to update drivers, even when you have drivers that are newer than the ones they want you to use.
(makes me angry.........lol)

katche34 · 08-27-2008, 02:36 AM

Ok, I'll delete it and leave things alone.

Thanks again for all your help, much appreciated.

08-24-2008, 02:41 AM	#1 (permalink)
katche34 Registered User Join Date: Jun 2008 Location: France Posts: 8 OS: vista ultimate SP1	[SOLVED] No network adapter after Ultimate upgrade I purchased an Acer Aspire M3640 pc in France with Vista home Premium on it without realising that I couldn't have an OS in english. The shop wouldn't change it so on a trip to the States, my husband bought an upgrade to Ultimate SP1 which has language packs installed. I had to do a clean install instead of an upgrade as the languages were different between Premium and Ultimate and I now have no internet as there is no network adapter showing on device manager and I can't download anything on that pc. I need to know how to find the correct drivers to download and install as I have limited paperwork, a blank recovery cd from Acer and not a clue where to look! The Acer support page lists drivers to download but I don't know which ones should be installed. Please help!

08-24-2008, 01:44 PM	#2 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: No network adapter after Ultimate upgrade Hi, Katche If you have'nt installed any of the Acer Motherboard drivers then download all the obvious ones and install them, starting with the Chipset Drivers. The Chipset Drivers are the most important and may include Ethernet Drivers. Also download the LAN drivers. Disable anti-virus before installation and restart the pc between driver installs. http://support.acer-euro.com/drivers...ire_m5640.html Remember to choose Vista SP1. Is LAN/Ethernet enabled in BIOS? Is BIOS in English?

08-25-2008, 07:19 AM	#3 (permalink)
katche34 Registered User Join Date: Jun 2008 Location: France Posts: 8 OS: vista ultimate SP1	Re: No network adapter after Ultimate upgrade Thanks for replying...Yes the BIOS is in English now. Have gone through all info on BIOS but unsure whether LAN/Ethernet is enabled. I have downloaded all the drivers and will install them now but have to say am not completely confident about where to put them!

08-25-2008, 08:47 AM	#4 (permalink)
katche34 Registered User Join Date: Jun 2008 Location: France Posts: 8 OS: vista ultimate SP1	Re: No network adapter after Ultimate upgrade Have just successfully installed the drivers !!!! Got the internet !!!! Can't tell you how relieved I am to have achieved that as the alternative was having to deal with the shop or Acer on the phone in French! Thankyou so much for your help...I had visited the Acer site but until you said to download the chipset as well as the others, I was scared to do anything in case I made things worse. I appreciate you helping me despite the lack of details in my post, thanks again.

08-25-2008, 01:10 PM	#5 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: [SOLVED] No network adapter after Ultimate upgrade Hi Katche Glad to hear you're winning. Well done! Has everything else installed ok?

08-27-2008, 02:25 AM	#6 (permalink)
katche34 Registered User Join Date: Jun 2008 Location: France Posts: 8 OS: vista ultimate SP1	Re: [SOLVED] No network adapter after Ultimate upgrade Hi Houndog, Everything seems to be in order, no yellow exclamation marks etc. I had downloaded a driver search programme called Driver Detective but couldn't use it as had no internet. Would you advise using it or leaving everything alone now my pc is working?

08-27-2008, 02:29 AM	#7 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: [SOLVED] No network adapter after Ultimate upgrade Hi, if it aint broke, don't fix it! I've tried out all those Driver programs (and had to fix the comps of others who've used them) and TBH; they are a menace. They ALWAYS tell you to update drivers, even when you have drivers that are newer than the ones they want you to use. (makes me angry.........lol)

08-27-2008, 02:36 AM	#8 (permalink)
katche34 Registered User Join Date: Jun 2008 Location: France Posts: 8 OS: vista ultimate SP1	Re: [SOLVED] No network adapter after Ultimate upgrade Ok, I'll delete it and leave things alone. Thanks again for all your help, much appreciated.