eMachines 4250 Driver issue

diskwizz · 07-10-2008, 08:37 AM

I am pretty new here so hello to you all.
My problem is this. I have a an oldish desktop emachines 4250 model.
I have formatted the hard drive and installed XP. It has SP2 also. However when I come to installing the sound driver (Realtek AC'97) it crashes the PC and gives you that dreaded blue screen with the memory dump info. It is deffo the Sound driver causing this for some reason as if I disable it all is fine. And then as soon as I enable it give me dreaded blue screen again.
If nobody has an answer then is there an alternative universal driver I could use which might not cause the crash?
Thanks in advance
DW,

Houndog777 · 07-10-2008, 08:05 PM

Hi, if you go into Control Panel, then System, then Advanced, under StartUp and Recovery....click on Settings and you will see under System Failure, some check boxes.
Uncheck the one for Automatically Restart.

Now, have the PC give you the blue-screen and write down everything it tells you about the Error Code and it's explanation.
Post back here with that info and we'll have a much clearer idea of whats happening.

diskwizz · 07-11-2008, 03:11 AM

Much appreciated. Technical info as follows

***STOP: 0x0000007e (0xc0000005, 0xEEDA946D, 0xF8995A74, 0xF8995770)

*** portcls.sys - Address EEDA946D base at EEDA9000, Datestamp 41107f13

Hope that all means something to you.
Thanks again.
DW

Houndog777 · 07-11-2008, 08:33 AM

Hi,
Here's some info on the 0x07E error.....
http://support.microsoft.com/kb/330182
The "portcls.sys" error occurs, I think, when you board is looking for OEM drivers. In your case that would be from eMachines.

Have you tried the drivers available from here.........
http://uk.emachines.com/support/prod...es&model=E4024
Under E4024 Support Info, expand the Downloads link and you'll find the Sound drivers.
Uninstall your current drivers first before installing.

diskwizz · 07-12-2008, 12:44 PM

Thanks mate, will give it a try and let you know.

diskwizz · 07-12-2008, 04:08 PM

OK, installed the drivers after uninstalling the others. Got the dreaded blue screen lol.
Never mind. Dont think I am gonna get this one solved but thanks for trying.

**simpswr** · 07-12-2008, 04:57 PM

eMachines were hit hard by the Leaking capacitor problem . . open the case and examine the motherboard for leaking or bulging capacitors . . they can cause the symptoms you describe.

http://www.badcaps.net/

They also have notoriously weak Power Supplies . . if you do not find leaking caps, try a known good Power SUpply

diskwizz · 07-13-2008, 07:02 AM

Thanks for the Info.
So is there definately no kind of universal driver I could try to see if it is just a problem with Realtek Driver and non of the above?

**simpswr** · 07-13-2008, 07:16 AM

You could disable/uninstall the sound card in Device Manager to see if it makes a difference

diskwizz · 07-13-2008, 11:20 AM

Yes, thats how i've had it running all week. I disabled sound driver in safe mode and all is fine. But my little girl sometimes likes to watch a DVD in bed at night and the PC is in her room. Bit of a bummer with no sound lol.
Is just strange as before the format all was good. Like you say maybe those thingies on the mother board burnt themselves out or something.

**simpswr** · 07-13-2008, 11:22 AM

Did you install the chipset drivers first?

**simpswr** · 07-13-2008, 12:40 PM

Try installing the Microsoft UAA driiver . . se if your realtec drivers will then install ok . . You will have to enable the sound card in device manager

http://support.microsoft.com/kb/835221

Houndog777 · 07-13-2008, 12:59 PM

Hi guys,
If all else fails I'd buy a PCI Sound Card.
Cheap, easy to install etc.

Even as an emergency until the problem is solved. At least it get's some sound for the little one to enjoy her DVD's.

diskwizz · 07-14-2008, 04:16 AM

Will try all options later on today. Your input is really appreciated. Will get back to you withthe final outcome.
Cheers, DW

diskwizz · 07-15-2008, 02:51 AM

Gave the UAA card a go but its for Microsoft Windows XP Service Pack 1 (SP1) and I am SP2. Dont know if thats why.

**simpswr** · 07-15-2008, 08:04 AM

Try this one . . http://support.microsoft.com/kb/888111

diskwizz · 07-15-2008, 09:16 AM

Tried that too simpswr. Not to worry, I am gonna give up now and go with the PCI card option. Is gonna be a lot less hassle in the long run by the looks of it. Thanks again for all your help and input.

**simpswr** · 07-15-2008, 09:17 AM

Sorry we could not solve the problem . .

diskwizz · 07-15-2008, 11:20 AM

Not a problem mate as to be honest I hadn't thought of the obvious answer of a PCI card. So in a way you have solved it lol.

07-10-2008, 08:37 AM	#1 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	eMachines 4250 Driver issue I am pretty new here so hello to you all. My problem is this. I have a an oldish desktop emachines 4250 model. I have formatted the hard drive and installed XP. It has SP2 also. However when I come to installing the sound driver (Realtek AC'97) it crashes the PC and gives you that dreaded blue screen with the memory dump info. It is deffo the Sound driver causing this for some reason as if I disable it all is fine. And then as soon as I enable it give me dreaded blue screen again. If nobody has an answer then is there an alternative universal driver I could use which might not cause the crash? Thanks in advance DW,

07-10-2008, 08:05 PM	#2 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: eMachines 4250 Driver issue Hi, if you go into Control Panel, then System, then Advanced, under StartUp and Recovery....click on Settings and you will see under System Failure, some check boxes. Uncheck the one for Automatically Restart. Now, have the PC give you the blue-screen and write down everything it tells you about the Error Code and it's explanation. Post back here with that info and we'll have a much clearer idea of whats happening.

07-11-2008, 03:11 AM	#3 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Much appreciated. Technical info as follows *STOP: 0x0000007e (0xc0000005, 0xEEDA946D, 0xF8995A74, 0xF8995770) * portcls.sys - Address EEDA946D base at EEDA9000, Datestamp 41107f13 Hope that all means something to you. Thanks again. DW

07-11-2008, 08:33 AM	#4 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: eMachines 4250 Driver issue Hi, Here's some info on the 0x07E error..... http://support.microsoft.com/kb/330182 The "portcls.sys" error occurs, I think, when you board is looking for OEM drivers. In your case that would be from eMachines. Have you tried the drivers available from here......... http://uk.emachines.com/support/prod...es&model=E4024 Under E4024 Support Info, expand the Downloads link and you'll find the Sound drivers. Uninstall your current drivers first before installing.

07-12-2008, 12:44 PM	#5 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Thanks mate, will give it a try and let you know.

07-12-2008, 04:08 PM	#6 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue OK, installed the drivers after uninstalling the others. Got the dreaded blue screen lol. Never mind. Dont think I am gonna get this one solved but thanks for trying.

07-12-2008, 04:57 PM	#7 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue eMachines were hit hard by the Leaking capacitor problem . . open the case and examine the motherboard for leaking or bulging capacitors . . they can cause the symptoms you describe. http://www.badcaps.net/ They also have notoriously weak Power Supplies . . if you do not find leaking caps, try a known good Power SUpply __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow? Last edited by simpswr; 07-12-2008 at 04:58 PM.

07-13-2008, 07:02 AM	#8 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Thanks for the Info. So is there definately no kind of universal driver I could try to see if it is just a problem with Realtek Driver and non of the above?

07-13-2008, 07:16 AM	#9 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue You could disable/uninstall the sound card in Device Manager to see if it makes a difference __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-13-2008, 11:20 AM	#10 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Yes, thats how i've had it running all week. I disabled sound driver in safe mode and all is fine. But my little girl sometimes likes to watch a DVD in bed at night and the PC is in her room. Bit of a bummer with no sound lol. Is just strange as before the format all was good. Like you say maybe those thingies on the mother board burnt themselves out or something.

07-13-2008, 11:22 AM	#11 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue Did you install the chipset drivers first? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-13-2008, 12:40 PM	#12 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue Try installing the Microsoft UAA driiver . . se if your realtec drivers will then install ok . . You will have to enable the sound card in device manager http://support.microsoft.com/kb/835221 __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-13-2008, 12:59 PM	#13 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: eMachines 4250 Driver issue Hi guys, If all else fails I'd buy a PCI Sound Card. Cheap, easy to install etc. Even as an emergency until the problem is solved. At least it get's some sound for the little one to enjoy her DVD's.

07-14-2008, 04:16 AM	#14 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Will try all options later on today. Your input is really appreciated. Will get back to you withthe final outcome. Cheers, DW

07-15-2008, 02:51 AM	#15 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Gave the UAA card a go but its for Microsoft Windows XP Service Pack 1 (SP1) and I am SP2. Dont know if thats why.

07-15-2008, 08:04 AM	#16 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue Try this one . . http://support.microsoft.com/kb/888111 __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-15-2008, 09:16 AM	#17 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Tried that too simpswr. Not to worry, I am gonna give up now and go with the PCI card option. Is gonna be a lot less hassle in the long run by the looks of it. Thanks again for all your help and input.

07-15-2008, 09:17 AM	#18 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,230 OS: XP, Vista, Win 7	Re: eMachines 4250 Driver issue Sorry we could not solve the problem . . __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-15-2008, 11:20 AM	#19 (permalink)
diskwizz Registered User Join Date: Oct 2007 Posts: 13 OS: XP	Re: eMachines 4250 Driver issue Not a problem mate as to be honest I hadn't thought of the obvious answer of a PCI card. So in a way you have solved it lol.