No sound after reinstall

Henry · 06-26-2008, 07:17 AM

Hi Guys
We just bought an Advent 5301 laptop from PC world, it came with Vista which we didn't really want so I reinstalled a copy of XP. Everything seems fine but I can't get sound to work. Device manager shows no problems, no yellow question or exclaimation marks. I tried uninstalling and reinstaling the sound drivers from add remove programs but it gives me a message saying uninstal failure, I'm at a loss as to what else to try thanks in advance for any help

Henry

Houndog777 · 06-27-2008, 07:33 AM

Hi,
It may not be uninstalling the drivers because they, or an associated service are in use. Or there was an error during installation.
You could try uninstalling the drivers, and any realtek software, from Add/Remove Programs in Safe Mode.
Restart and reinstall.
Enter Safe Mode by pressing F8 repeatedly during boot/startup.
Post back with the outcome please.

Henry · 06-27-2008, 12:15 PM

Hi Houndog777, tried safe mode same error but I've discovered in sounds and audio devices it says no devices present??

Houndog777 · 06-27-2008, 01:21 PM

Hi,
Do you have an entry for Realtek in Device Manager>Sound, Video & Game Controllers?

If you do, right-click on it and select uninstall and restart.

If not, and there are no yellow warning signs next to anything, go into BIOS and ensure that your sound card is enabled.

Henry · 06-28-2008, 06:25 AM

Houndog I solved the problem! after another reinstall it occured to me to try another XP disk and hey presto everything worked fine, all I can think is there must have been something wrong with the first one even though it looked fine to me. Thanks a million for your help

Henry

06-26-2008, 07:17 AM	#1 (permalink)
Henry Registered User Join Date: Sep 2004 Posts: 88 OS: xp home	No sound after reinstall Hi Guys We just bought an Advent 5301 laptop from PC world, it came with Vista which we didn't really want so I reinstalled a copy of XP. Everything seems fine but I can't get sound to work. Device manager shows no problems, no yellow question or exclaimation marks. I tried uninstalling and reinstaling the sound drivers from add remove programs but it gives me a message saying uninstal failure, I'm at a loss as to what else to try thanks in advance for any help Henry

06-27-2008, 07:33 AM	#2 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: No sound after reinstall Hi, It may not be uninstalling the drivers because they, or an associated service are in use. Or there was an error during installation. You could try uninstalling the drivers, and any realtek software, from Add/Remove Programs in Safe Mode. Restart and reinstall. Enter Safe Mode by pressing F8 repeatedly during boot/startup. Post back with the outcome please. __________________ Last edited by Houndog777 : 06-27-2008 at 07:35 AM. Reason: Typo

06-27-2008, 12:15 PM	#3 (permalink)
Henry Registered User Join Date: Sep 2004 Posts: 88 OS: xp home	Re: No sound after reinstall Hi Houndog777, tried safe mode same error but I've discovered in sounds and audio devices it says no devices present??

06-27-2008, 01:21 PM	#4 (permalink)
Houndog777 Tech Hardware TEam Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: No sound after reinstall Hi, Do you have an entry for Realtek in Device Manager>Sound, Video & Game Controllers? If you do, right-click on it and select uninstall and restart. If not, and there are no yellow warning signs next to anything, go into BIOS and ensure that your sound card is enabled. __________________

06-28-2008, 06:25 AM	#5 (permalink)
Henry Registered User Join Date: Sep 2004 Posts: 88 OS: xp home	Re: No sound after reinstall Houndog I solved the problem! after another reinstall it occured to me to try another XP disk and hey presto everything worked fine, all I can think is there must have been something wrong with the first one even though it looked fine to me. Thanks a million for your help Henry