Little problem with Compaq Presario operating on Windows Vista (driver missing)

katiek · 05-17-2008, 05:14 AM

My DVD/CD ROM drive is missing. I used it one day, and went to install a new program and it wouldn't work. So I went into the Device Manager, and it shows up, but when I open it the status says :

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.:"

So when I check for solutions nothing happens. We don't have the instruction manual (we bought the computer from a rent to own place) and actually never recieved one. I've tried updating the driver thinking that would work, and it says that the best driver is installed. The driver that is, well used to be installed is:
HL-DT-ST DVDRAM GSA- T20N ATA Device

HELP me please!!!

Houndog777 · 05-30-2008, 08:26 AM

HI,
In Device Manager, right click on the dvd drive and select uninstall. Let it do that, then restart your pc and allow the os to install the drivers for it.

05-17-2008, 05:14 AM	#1 (permalink)
katiek Registered User Join Date: May 2008 Posts: 1 OS: Windows Vista	Little problem with Compaq Presario operating on Windows Vista (driver missing) My DVD/CD ROM drive is missing. I used it one day, and went to install a new program and it wouldn't work. So I went into the Device Manager, and it shows up, but when I open it the status says : "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.:" So when I check for solutions nothing happens. We don't have the instruction manual (we bought the computer from a rent to own place) and actually never recieved one. I've tried updating the driver thinking that would work, and it says that the best driver is installed. The driver that is, well used to be installed is: HL-DT-ST DVDRAM GSA- T20N ATA Device HELP me please!!! Last edited by katiek; 05-17-2008 at 05:19 AM. Reason: Forgot to include info

05-30-2008, 08:26 AM	#2 (permalink)
Houndog777 Registered User Join Date: May 2007 Location: Scotland, UK Posts: 2,683 OS: XPpro sp3 My System	Re: Little problem with Compaq Presario operating on Windows Vista (driver missing) HI, In Device Manager, right click on the dvd drive and select uninstall. Let it do that, then restart your pc and allow the os to install the drivers for it.