bluescreen,frustation,vista

timjacobus · 05-14-2008, 09:55 PM

I'm having some bluescreen issues and I hope someone can help. For starters I have windows vista sp1, the blue screen I am encountering is (IRQL-NOT LESS OR EQUAL) This problem* almost always occurs when I am either playing a game or quit a game, but somtimes when surfing the internet or just at idle. The problem started when I added a second 8600gt in sli, I have removed the second card and still plauged with blue screen after bluescreen. I have ruled out memory and other hardware as being the culprit. Windows says that the problem was caused by my NVIDIA forcware drivers, a bios problem,or a memory issue. I have tested my memory no issues, updated bios, my nvidia drivers are up to date. I dont know where to go from here win vista is such a mess it seems like as soon as i fix one problem with this highly insoficient poor exuse for an operating system a new and improved problem is right there to laugh in my face and im tierd of it!*but any way enough venting about that I have attached dxdiag any help would be appreciated.

**Deleted090308** · 05-15-2008, 02:46 AM

Hi,

What power supply do you have?

Are you OC'ing the CPU? If so, reduce the OC.

Monitor the temperatures and voltages with SensorsView.

Attach a few mini dumps in zip format to your next post.
The dump files are located in \Windows\Minidump.

If there are no minidumps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

How to post an attachment.

timjacobus · 05-15-2008, 03:52 PM

Hello thanks for responding. I have a PC POWER&COOLING SILENCER 60 amp 750 watt single rail power supply, I am overclocking, I have an Intel Q6600 overclocked to 3.0 ghz. I dont think that is the problem I have already reduced the clock speed ( previously 3.2 ghz and passed 24 hours of prime 95) My temps are running 28c. at idle and roughly 40-45c under load. I have a decent aftermarket cpu cooler made for overclocking. My cpu core voltage is set at 1.33 volts. I have a new message on the Windows problem reports&solutions that reads "during the crash analysis, we noticed the bios system version on this computer does not match the specifications for the cpu. I dont understand I have an XFX NFORCE 680I, I also have the latest bios. I know for a fact my motherboad supports Intel 65nm quadcores. Should I try to install the bios that originally came with the mobo? I am attaching two minidumps in zip format

Peagreen · 05-15-2008, 03:56 PM

''IRQL-NOT LESS OR EQUAL''

Makes me wonder of a RAM Issue, Either faulty ram or underclocked...

How much RAM do you have and who is the manufacturer?

timjacobus · 05-15-2008, 04:23 PM

I have 4 gbs of Corsair dhx pc6400 800 mhz. I have ran both Windows memory diagnostics and Mem test 86 no memory errors.

timjacobus · 05-15-2008, 04:50 PM

Could it be a conflict with a NVIDIA driver? I dont know how much this is true but I heared that NVIDIA drivers have been the cause for several Vista errors&and crashing problems.

**Deleted090308** · 05-15-2008, 11:32 PM

What version of Vista are you using?
I can't debug the dump.

Yes, there's been reports stating that nVdida graphics drivers are responsibke for about 30% of the crashes in Vista.

Peagreen · 05-16-2008, 01:45 AM

Before you check anything else. get on corsair and find ou the sufficient Volage for YOUR ram. Is usually 1.8v but for instance mine is 2.1-2.3v so yours maybe underclocked.

timjacobus · 05-16-2008, 06:52 AM

My version of Vista is home premium. I also already called Corsair and they recomended that I set my ram at 2.0 volts so that is what I did. Here is another attemt to attach dump files

**Deleted090308** · 05-16-2008, 12:30 PM

Do you have SP1 installed?

timjacobus · 05-16-2008, 05:04 PM

Yes sevice pack one was installed as soon as it was released. Have you had any luck with the most recent mini dump I sent you?

**Deleted090308** · 05-16-2008, 11:35 PM

Please post the exact blue screen message.

I can't debug the dumps - will ask someone with more expertise to have a look.

**jcgriff2** · 05-17-2008, 08:41 AM

Hello eneles.

.
Hi timjacobus. . .

The STOP error messages from the two memory dumps are (no typo - the first is 0x0; the second 0x1):

STOP 0x0000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8267ea1b) win32k.sys

STOP 0x1000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8264a57) win32k.sys

I have your dxdiag report, but would like additional items if you don't mind:

• Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a 2007 (only) Word document docx. You can download Belarc HERE

• MS32info NFO file - START | type msinfo32 into the Start Search box | right-click on msinfo32.exe | select Run as Administrator | respond to User Access Control prompt | System Information will then come up | save the report in System Information File (NFO) format by selecting File, then Save As.

• Event Logs - Get them all - >50 of them -They are located in: c:\windows\system32\winevt\logs.

Please see my PM for email address - do not attach Belarc to a post as it contains secure information.

In the interim... Going through the dumps it was hard not to notice that you have Speedfan installed. Please un-install it. I also saw two Grisoft AVG drivers - one was AvgArCln.sys, the AVG Anti-Rootkit Clean Driver and the other was avgclean.sys, which I believe belongs to AVG v7 based on its date of 12-03-07. AVG v8 does have the same named driver, but with a time stamp of 12-19-07. Was there an infection at one time, hence the root kit detector? Or is this more of a preemptive strike vs. a retaliatory one after-the-fact? Regardless, please un-install both as their 2007 pre-SP1 modules were very close to the BSOD memory offset location. Too close for comfort. Should you choose to do opt for AVG v8, you can find it HERE.

That is about it for now. Please send those items and I'll look at them over the weekend.

Regards. . .

jcgriff2

timjacobus · 05-17-2008, 05:07 PM

I have uninstalled speedfan&avg,I will download Belark after this post. To the question posted by eneles (the exact bluescreen message) I have not had a bluescreen since I have been home, is there a way to find that information? Attached is the msinfo, I will have to attach the logs in another post due to the size

timjacobus · 05-17-2008, 06:02 PM

I am going to have to send the logs in the email because they are over 6mb even in zip format. thank you

**jcgriff2** · 05-17-2008, 06:03 PM

Quote:

Originally Posted by jcgriff2

The STOP error messages from the two memory dumps are (no typo - the first is 0x0; the second 0x1):

STOP 0x0000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8267ea1b) win32k.sys

STOP 0x1000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8264a57) win32k.sys

.
Hi Tim. . .

I pulled the STOP error messages that you would have seen on the BSOD screen from the memory dumps themselves.

Also, I just re-sent a PM originally sent to you about 9 hours ago that contains instructions for the log files. Thanks.

Regards. . .

jcgriff2

timjacobus · 05-18-2008, 02:40 PM

I tried to send you the email you requested I hope it went through. Unfortunatly I have dial up internet so it took 3 hours to send if you didnt get it please let me know I will try again. Thank you.

**jcgriff2** · 05-18-2008, 03:25 PM

.
Hi Tim. . .

I picked up 75MB+ of files including the 52 log files. Sorry for the time that it took for you to upload, but I have found these items to be vital in any BSOD case.

A cursory look at the various reports shows conflicting RAM info -

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 1024 MB
Slot 'A3' has 1024 MB

Some show the above, while others show total installed RAM as 2048MB (2GB). What is the RAM amount installed as far as you know?

Regards. . .

jcgriff2

timjacobus · 05-18-2008, 07:14 PM

The amount of ram installed is 4096 mb, I read in maximum pc that it was normal for a Vista system to not report all the ram installed when it is more than 2048 mb, but the system is supposed to use it all. I have actually noticed the same thing. But the problem started before the other two sticks of ram were installed.Thanks

**jcgriff2** · 05-19-2008, 12:37 PM

.
Hi Tim. . .

No matter how many hours that I spend pouring through the memory dumps, I keep coming back to one particular area and need some further explanation from you:

Code:


volsnap	89917000	89950000	Sat Jan 19 00:50:10 2008 (47918f92)	00042279		volsnap.sys
spldr	89950000	89958000	Thu Jun 21 20:29:17 2007 (467b17dd)	0000f57b		spldr.sys
speedfan	89958000	89959480	Sun Sep 24 09:28:47 2006 (4516880f)	0000d1e0		speedfan.sys
mup	8995a000	89969000	Sat Jan 19 00:28:20 2008 (47918a74)	0000d115		mup.sys
giveio 	89969000	89969680	Wed Apr 03 22:33:25 1996 (316334f5)	00003355		giveio.sys
ecache	8996a000	89991000	Sat Jan 19 00:50:47 2008 (47918fb7)	0002bf07		ecache.sys
disk	89991000	899a2000	Sat Jan 19 00:49:47 2008 (47918f7b)	000150aa		disk.sys
CLASSPNP	899a2000	899c3000	Sat Jan 19 00:49:36 2008 (47918f70)	00025cca		CLASSPNP.SYS
crcdisk	899c3000	899cc000	Thu Nov 02 04:52:27 2006 (4549b1cb)	00006d96		crcdisk.sys
<Unloaded>	899cc000	899d9000	Wed Dec 31 19:00:00 1969 (00000000)	00000000	None	\SystemRoot\System32\Drivers\RDPWD.SYS
RDPWD	899cc000	899ff000	Sat Jan 19 01:01:16 2008 (4791922c)	00039711		RDPWD.SYS
<Unloaded>	899d9000	899e3000	Wed Dec 31 19:00:00 1969 (00000000)	00000000	None	dump_storpor
<Unloaded>	899e3000	89a00000	Wed Dec 31 19:00:00 1969 (00000000)	00000000	None	dump_nvstor3
nvlddmkm	8d402000	8dbdd660	Tue Dec 11 21:03:03 2007 (475f4157)	007de660		nvlddmkm.sys
raspptp	8dbde000	8dbf2000	Sat Jan 19 00:56:34 2008 (47919112)	00015d93		raspptp.sys

I know that you un-installed Speedfan. Great! However, I am fixated on and most concerned about another driver that showed up at the scene of the system crash. It is giveio.sys and is from a product called Image Surfer. This driver has wreaked absolute havoc and caused BSOD hell primarily in Windows XP as well as Windows 2000, Me, 98, etc... for many years now. Now it is starting to show up in Vista Systems - like here in yours. The issue at hand is that it is from the days of Windows 95! There is no way that this module from 1996 is compatible with Vista and must be removed at all costs as it is being loaded into memory as the above frames taken from such indicates. I can't prove in a court of law that giveio.sys is 100% liable for this BSOD, but I do not like its presence this close to the crash scene.

Any ideas as to the origin of giveio.sys? What about the AVG Root kit driver that I mentioned in my previous post...? Did the scan done by ThreatFire pick up any viruses (I see one that is quarantined - au_.exe, but this may be a set-up module being protected)? How sure are you that this Vista install is free of viruses?

It appears to me that this system came on-line (or was originally set up) in November 2006. When did you purchase it and when was the last re-install of the OS (i.e., have you ever re-installed Vista, and if so, when?)?

Also, please un-install Uniblue Registry Booster and anything related to Daemon Tools.

I see that you have the Windows Firewall enabled... are you also using the firewall from PC Tools ThreatFire v3.5.0.21? If so, please disable it for now as having two firewalls will ultimately lead to disaster if it has not already one so.

Finally, there are several (dozen ?) non-Microsoft drivers in your system. Some look to me that they may be from the days of XP. Please check in with the Windows Problem Reports and Solutions. What does it tell you regarding program compatibility problems? Perform this:
START | type wercon.exe into the Start Search box | right-click on wercon.exe | select Run as Administrator | respond to User Access Control prompt | Problem Reports and Solutions screen should appear

Any ? - please let me know.

Regards. . .

jcgriff2

05-15-2008, 02:46 AM	#2 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: bluescreen,frustation,vista Hi, What power supply do you have? Are you OC'ing the CPU? If so, reduce the OC. Monitor the temperatures and voltages with SensorsView. Attach a few mini dumps in zip format to your next post. The dump files are located in \Windows\Minidump. If there are no minidumps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Advanced tab, and then click Settings under Startup and Recovery. 4. In the Write debugging information list, click Small memory dump (64k). How to post an attachment.

05-15-2008, 03:56 PM	#4 (permalink)
Peagreen Registered User Join Date: Apr 2008 Location: lancashire Posts: 82 OS: Windows XP SP2	Re: bluescreen,frustation,vista ''IRQL-NOT LESS OR EQUAL'' Makes me wonder of a RAM Issue, Either faulty ram or underclocked... How much RAM do you have and who is the manufacturer?

05-15-2008, 04:23 PM	#5 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista I have 4 gbs of Corsair dhx pc6400 800 mhz. I have ran both Windows memory diagnostics and Mem test 86 no memory errors.

05-15-2008, 04:50 PM	#6 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista Could it be a conflict with a NVIDIA driver? I dont know how much this is true but I heared that NVIDIA drivers have been the cause for several Vista errors&and crashing problems. Last edited by timjacobus; 05-15-2008 at 05:00 PM.

05-15-2008, 11:32 PM	#7 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: bluescreen,frustation,vista What version of Vista are you using? I can't debug the dump. Yes, there's been reports stating that nVdida graphics drivers are responsibke for about 30% of the crashes in Vista.

05-16-2008, 01:45 AM	#8 (permalink)
Peagreen Registered User Join Date: Apr 2008 Location: lancashire Posts: 82 OS: Windows XP SP2	Re: bluescreen,frustation,vista Before you check anything else. get on corsair and find ou the sufficient Volage for YOUR ram. Is usually 1.8v but for instance mine is 2.1-2.3v so yours maybe underclocked.

05-16-2008, 12:30 PM	#10 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: bluescreen,frustation,vista Do you have SP1 installed?

05-16-2008, 05:04 PM	#11 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista Yes sevice pack one was installed as soon as it was released. Have you had any luck with the most recent mini dump I sent you? Last edited by timjacobus; 05-16-2008 at 05:16 PM.

05-16-2008, 11:35 PM	#12 (permalink)
Deleted090308 Not... Join Date: Jan 2007 Posts: 22,277 OS: Xp	Re: bluescreen,frustation,vista Please post the exact blue screen message. I can't debug the dumps - will ask someone with more expertise to have a look.

05-17-2008, 08:41 AM	#13 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: bluescreen,frustation,vista Hello eneles. . Hi timjacobus. . . The STOP error messages from the two memory dumps are (no typo - the first is 0x0; the second 0x1): STOP 0x0000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8267ea1b) win32k.sys STOP 0x1000000A, (0x00000000, 0x0000001b, 0x00000001, 0x8264a57) win32k.sys I have your dxdiag report, but would like additional items if you don't mind: • Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a 2007 (only) Word document docx. You can download Belarc HERE • MS32info NFO file - START \| type msinfo32 into the Start Search box \| right-click on msinfo32.exe \| select Run as Administrator \| respond to User Access Control prompt \| System Information will then come up \| save the report in *System Information File (NFO)* format by selecting File, then Save As. • Event Logs - Get them all - >50 of them -They are located in: c:\windows\system32\winevt\logs. Please see my PM for email address - do not attach Belarc to a post as it contains secure information. In the interim... Going through the dumps it was hard not to notice that you have Speedfan installed. Please un-install it. I also saw two Grisoft AVG drivers - one was AvgArCln.sys, the AVG Anti-Rootkit Clean Driver and the other was avgclean.sys, which I believe belongs to AVG v7 based on its date of 12-03-07. AVG v8 does have the same named driver, but with a time stamp of 12-19-07. Was there an infection at one time, hence the root kit detector? Or is this more of a preemptive strike vs. a retaliatory one after-the-fact? Regardless, please un-install both as their 2007 pre-SP1 modules were very close to the BSOD memory offset location. Too close for comfort. Should you choose to do opt for AVG v8, you can find it HERE. That is about it for now. Please send those items and I'll look at them over the weekend. Regards. . . jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

05-17-2008, 06:02 PM	#15 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista I am going to have to send the logs in the email because they are over 6mb even in zip format. thank you

05-18-2008, 02:40 PM	#17 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista I tried to send you the email you requested I hope it went through. Unfortunatly I have dial up internet so it took 3 hours to send if you didnt get it please let me know I will try again. Thank you.

05-18-2008, 03:25 PM	#18 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: bluescreen,frustation,vista . Hi Tim. . . I picked up 75MB+ of files including the 52 log files. Sorry for the time that it took for you to upload, but I have found these items to be vital in any BSOD case. A cursory look at the various reports shows conflicting RAM info - Slot 'A0' has 1024 MB Slot 'A1' has 1024 MB Slot 'A2' has 1024 MB Slot 'A3' has 1024 MB Some show the above, while others show *total installed RAM as 2048MB* (2GB). What is the RAM amount installed as far as you know? Regards. . . jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !

05-18-2008, 07:14 PM	#19 (permalink)
timjacobus Registered User Join Date: May 2008 Posts: 19 OS: win vista	Re: bluescreen,frustation,vista The amount of ram installed is 4096 mb, I read in maximum pc that it was normal for a Vista system to not report all the ram installed when it is more than 2048 mb, but the system is supposed to use it all. I have actually noticed the same thing. But the problem started before the other two sticks of ram were installed.Thanks

05-19-2008, 12:37 PM	#20 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,125 OS: Windows 7, Vista Ultimate My System	Re: bluescreen,frustation,vista . Hi Tim. . . No matter how many hours that I spend pouring through the memory dumps, I keep coming back to one particular area and need some further explanation from you: Code: volsnap 89917000 89950000 Sat Jan 19 00:50:10 2008 (47918f92) 00042279 volsnap.sys spldr 89950000 89958000 Thu Jun 21 20:29:17 2007 (467b17dd) 0000f57b spldr.sys speedfan 89958000 89959480 Sun Sep 24 09:28:47 2006 (4516880f) 0000d1e0 speedfan.sys mup 8995a000 89969000 Sat Jan 19 00:28:20 2008 (47918a74) 0000d115 mup.sys giveio 89969000 89969680 Wed Apr 03 22:33:25 1996 (316334f5) 00003355 giveio.sys ecache 8996a000 89991000 Sat Jan 19 00:50:47 2008 (47918fb7) 0002bf07 ecache.sys disk 89991000 899a2000 Sat Jan 19 00:49:47 2008 (47918f7b) 000150aa disk.sys CLASSPNP 899a2000 899c3000 Sat Jan 19 00:49:36 2008 (47918f70) 00025cca CLASSPNP.SYS crcdisk 899c3000 899cc000 Thu Nov 02 04:52:27 2006 (4549b1cb) 00006d96 crcdisk.sys <Unloaded> 899cc000 899d9000 Wed Dec 31 19:00:00 1969 (00000000) 00000000 None \SystemRoot\System32\Drivers\RDPWD.SYS RDPWD 899cc000 899ff000 Sat Jan 19 01:01:16 2008 (4791922c) 00039711 RDPWD.SYS <Unloaded> 899d9000 899e3000 Wed Dec 31 19:00:00 1969 (00000000) 00000000 None dump_storpor <Unloaded> 899e3000 89a00000 Wed Dec 31 19:00:00 1969 (00000000) 00000000 None dump_nvstor3 nvlddmkm 8d402000 8dbdd660 Tue Dec 11 21:03:03 2007 (475f4157) 007de660 nvlddmkm.sys raspptp 8dbde000 8dbf2000 Sat Jan 19 00:56:34 2008 (47919112) 00015d93 raspptp.sys I know that you un-installed Speedfan. Great! However, I am fixated on and most concerned about another driver that showed up at the scene of the system crash. It is giveio.sys and is from a product called Image Surfer. This driver has wreaked absolute havoc and caused BSOD hell primarily in Windows XP as well as Windows 2000, Me, 98, etc... for many years now. Now it is starting to show up in Vista Systems - like here in yours. The issue at hand is that it is from the days of Windows 95! There is no way that this module from 1996 is compatible with Vista and must be removed at all costs as it is being loaded into memory as the above frames taken from such indicates. I can't prove in a court of law that giveio.sys is 100% liable for this BSOD, but I do not like its presence this close to the crash scene. Any ideas as to the origin of giveio.sys? What about the AVG Root kit driver that I mentioned in my previous post...? Did the scan done by ThreatFire pick up any viruses (I see one that is quarantined - au_.exe, but this may be a set-up module being protected)? How sure are you that this Vista install is free of viruses? It appears to me that this system came on-line (or was originally set up) in November 2006. When did you purchase it and when was the last re-install of the OS (i.e., have you ever re-installed Vista, and if so, when?)? Also, please un-install Uniblue Registry Booster and anything related to Daemon Tools. I see that you have the Windows Firewall enabled... are you also using the firewall from PC Tools ThreatFire v3.5.0.21? If so, please disable it for now as having two firewalls will ultimately lead to disaster if it has not already one so. Finally, there are several (dozen ?) non-Microsoft drivers in your system. Some look to me that they may be from the days of XP. Please check in with the Windows Problem Reports and Solutions. What does it tell you regarding program compatibility problems? Perform this: START \| type wercon.exe into the Start Search box \| right-click on wercon.exe \| select Run as Administrator \| respond to User Access Control prompt \| Problem Reports and Solutions screen should appear Any ? - please let me know. Regards. . . jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! !