Alienware Area 51 M5790

Arthur Fox · 02-06-2008, 04:36 PM

My son purchased this from ztronics in December and it works great but there is a problem with the utilities disk--he tries to start it in auto run and gets the message that the disk cannot be read. He clicks the icon and same message. He can and did load them manually, one at a time, but I don't understand why he cannot do autorun. Further, ztronics has not replied to two e-mails that I sent about this issue. Any ideas?

(Yes, the CD works with all other disks and plays videos)

brow96 · 02-06-2008, 09:48 PM

Quote:

Originally Posted by Arthur Fox

My son purchased this from ztronics in December and it works great but there is a problem with the utilities disk--he tries to start it in auto run and gets the message that the disk cannot be read. He clicks the icon and same message. He can and did load them manually, one at a time, but I don't understand why he cannot do autorun. Further, ztronics has not replied to two e-mails that I sent about this issue. Any ideas?

(Yes, the CD works with all other disks and plays videos)

Check under the device manager for the CD / DVD drive and make sure the "Auto Detect" box is checked. This causes the disk to be checked for "autorun" and if found runs the application inside the file.

The other possibility is that the CD has become damaged. If you suspect this? Then hold the disk near a florescent light, and very carefully look at the reflection of the light on the surface of the disk. Any scratches will show up rather clearly. Some minor scratches can be removed with a soft cloth and chrome polish.

HTH

Bill

Arthur Fox · 02-07-2008, 01:41 PM

I do not see an auto detect box. Where exactly is it? Do you mean autorun?

Arthur

Arthur Fox · 02-07-2008, 02:59 PM

OK, it now autoplays. But the message he gets is either "No device detected" or "No device found", I am not sure which one. What does that mean?

brow96 · 02-07-2008, 09:34 PM

Quote:

Originally Posted by Arthur Fox

OK, it now autoplays. But the message he gets is either "No device detected" or "No device found", I am not sure which one. What does that mean?

Post the contents of the "AUTORUN" file on the CD, here. It's a pure text file and should be just a few bytes in size and we can work from there. Apparently the program that's listed in the AUTORUN file is executing and giving you an error. But that's a guess on my part, right now.

Bill

Arthur Fox · 02-07-2008, 09:59 PM

The autorun file says

[autorun]
OPEN=SETUP.EXE
ICON=SETUP.EXE,0

Interestingly enough when I inserted the disk in this desktop I got the same "No Device Found!", Message.

brow96 · 02-08-2008, 12:04 AM

Quote:

Originally Posted by Arthur Fox

The autorun file says

[autorun]
OPEN=SETUP.EXE
ICON=SETUP.EXE,0

Interestingly enough when I inserted the disk in this desktop I got the same "No Device Found!", Message.

Simple question. Does SETUP.EXE program give you the same error if you navigate to it and select OPEN from the context menu? If it does then that's the program generating the "No Device Found!" error.

Bill

Arthur Fox · 02-08-2008, 06:51 AM

Yes it does. So what do I do about it?

brow96 · 02-08-2008, 10:49 AM

Quote:

Originally Posted by Arthur Fox

Yes it does. So what do I do about it?

Actually I don't think you can do anything about it. The file (SETUP.EXE) is burned into the disk. There is NO WAY to fix that problem. Other than obtaining a new disk.

I suppose, if you had the time and the inclination you could copy all the files to a HD directory and work on the file and see why it's doing what it's doing. But it would be simpler just to get another CD / DVD from the manufacturer. Probably a lot quicker too.

Also, you might want to visit the manufacturers site and see if they have copies of the disk there, in ISO format. That way you can download the copy and burn another one.

Sorry that there is no real fix for this problem.

Bill

Arthur Fox · 03-01-2008, 10:58 AM

Problem resolved--computer was actually used! ztronics took it back and will send new one. Thanks for the help.

brow96 · 03-01-2008, 03:58 PM

Quote:

Originally Posted by Arthur Fox

Problem resolved--computer was actually used! ztronics took it back and will send new one. Thanks for the help.

Good to hear that the problem has been resolved.

Bill

02-06-2008, 04:36 PM	#1 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Alienware Area 51 M5790 My son purchased this from ztronics in December and it works great but there is a problem with the utilities disk--he tries to start it in auto run and gets the message that the disk cannot be read. He clicks the icon and same message. He can and did load them manually, one at a time, but I don't understand why he cannot do autorun. Further, ztronics has not replied to two e-mails that I sent about this issue. Any ideas? (Yes, the CD works with all other disks and plays videos)

02-07-2008, 01:41 PM	#3 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Re: Alienware Area 51 M5790 I do not see an auto detect box. Where exactly is it? Do you mean autorun? Arthur

02-07-2008, 02:59 PM	#4 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Re: Alienware Area 51 M5790 OK, it now autoplays. But the message he gets is either "No device detected" or "No device found", I am not sure which one. What does that mean?

02-07-2008, 09:59 PM	#6 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Re: Alienware Area 51 M5790 The autorun file says [autorun] OPEN=SETUP.EXE ICON=SETUP.EXE,0 Interestingly enough when I inserted the disk in this desktop I got the same "No Device Found!", Message.

02-08-2008, 06:51 AM	#8 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Re: Alienware Area 51 M5790 Yes it does. So what do I do about it?

03-01-2008, 10:58 AM	#10 (permalink)
Arthur Fox Registered User Join Date: Feb 2008 Posts: 109 OS: XP	Re: Alienware Area 51 M5790 Problem resolved--computer was actually used! ztronics took it back and will send new one. Thanks for the help.