[SOLVED] New installation - No sound driver

z911122 · 01-30-2008, 05:51 PM

Hi everybody,

My computer recently crashed due to a hard disk error (no real damage done, since I had everything on an external server). I simply reinstalled XP Pro, and everything got deleted.

However, the one driver I could not get is the sound driver. I have a sound card - I seem to remember that my computer used SigmaTel before I reinstalled. Thus, I can't play any sounds, nor is there a mixer device.

I've already visited Dell support, but everything there is simply an upgrade, if the original drivers are there, I can't find them. So now I'm here.

Does anybody know how I can get a sound driver for a Dell DM051, Pentium 4 3.0 GHz CPU, and BIOS version A00?

**BCCOMP** · 01-31-2008, 01:27 AM

Hi,
What is the model of the Dell? DMO51 is the motherboard. If you have the service tag that would be great.
Thanks,
Bill

z911122 · 02-02-2008, 06:06 PM

The service tag is CY5KM81

It says Dimension 5150 on the front. I think that's the model.

**BCCOMP** · 02-02-2008, 10:00 PM

Hi,
The first driver you should install is the Chipset (If you have not already):
http://downloadcenter.intel.com/deta...eng&prdmap=954
Do a Full Microsoft Update
The Sigmatel Audio (If you are sure that is what you had):
http://support.dell.com/support/down...&fileid=150155
Just for your info, you don't need the original. Some of these are updated to fix certain issues.
Let us know how you make out.
Bill

z911122 · 02-03-2008, 10:12 PM

I have no idea why this happened.

When I tried to download the first one, and ran Lang.exe, it said that I can't run it because I don't even have service pack 1 installed! Why's that?

**BCCOMP** · 02-03-2008, 10:45 PM

Hi,
Sorry my fingers gave you the wrong link. Try this one (Chipset):

http://support.dell.com/support/down...&fileid=150654

and then this one (Audio):

http://support.dell.com/support/down...&fileid=150155
Have you done a full Microsoft update after the new install?
Thanks,
Bill
PS- I double checked the links this time

z911122 · 02-04-2008, 06:31 PM

The chipset seems right this time.

It gives me the error "The file 'usbehci.sys' on [Unknown] is needed." and then asks me to find the file.

Do you happen to know how to get that? (Yeah, this installation CD I acquired from a friend of mine, and it contains absolutely nothing - but he's already managed to install it successfully onto a computer already and it still has full functionality)

Also, sorry it this seems noobish, but how do you do a full Microsoft Update?

**BCCOMP** · 02-04-2008, 07:27 PM

Hi,
It sounds like the XP CD is not SP2.
So do a full MS Update by going to Start > All programs > Windows Update.
This should correct the file you are missing.
Thanks,
Bill

z911122 · 02-05-2008, 06:30 PM

I did it, but nothing changed.

When I went to Windows Update, there were only about 4 files for me to update

**BCCOMP** · 02-05-2008, 07:20 PM

Hi Can you give me a screen shot of the device manager?
Here is how:
http://www.techsupportforum.com/cont...icles/151.html

**bhahar84** · 02-06-2008, 06:26 AM

Hi z911122!!

I'll help you together with Bill (which is my mentor

) here

So, did you install the chipset first followed by audio driver?

If the audio is still not working, post the screenshot of Device Manager here as Bill said before. If you get any error message, don't forget to include the screenshot too here

z911122 · 02-06-2008, 08:09 PM

Thanks a lot.

However, how do I post a screenshot here?

P.S. I'll try to make up my hassling by helping others.

**BCCOMP** · 02-06-2008, 09:52 PM

How to post a screen shot:
http://www.techsupportforum.com/cont...icles/151.html
I already posted how in my previous post

z911122 · 02-11-2008, 04:54 PM

Sorry about the late reply, I finally figured out to use the full reply rather than the quick reply.

So attached is the error.

Oh yeah, yesterday I failed the update on the genuine XP checker. So maybe the problem isn't solvable.

brow96 · 02-11-2008, 06:00 PM

Quote:

Originally Posted by z911122

Sorry about the late reply, I finally figured out to use the full reply rather than the quick reply.

So attached is the error.

Oh yeah, yesterday I failed the update on the genuine XP checker. So maybe the problem isn't solvable.

That file is located here:

C:\Windows\System32\Drivers\usbehci.sys

That file should have been easy to find as that directory is in the %PATH% statement executed during the boot process. UNLESS something has changed the %PATH" statement!

At a guess (key word) something has changed your paths on the computer and that's a bad sign. I'd recommend a virus scan, followed by a malware scan (online). I hope I'm wrong, but if the installation program can't find a file that is in the system path? Then there are only two possibilities. One - file is missing! TWO - path to that area of your system has been deleted and replaced by another programs on %PATH% statement.

There is a third possibility! MS messed up the path during your last unsuccessful update. That's been known to happen. You need to find out what the error code was for your unsuccessful authentication on your last visit there.

HTH

Bill

z911122 · 02-12-2008, 02:51 PM

Yeah, I have a usbuhci, not a usbehci.

So I guess there's no other option. Thanks for your help guys! I'll ask the person who gave me the XP startup disk to see if he has sound driver for me too.

z911122 · 02-21-2008, 03:05 PM

Okay,

Thanks a lot guys,

That actually worked!

Found out that I had to get the full SP2 update.

**bhahar84** · 02-22-2008, 06:38 AM

Glad to hear you sorted out the issue, z911122

Enjoy your stay here at TSF

01-30-2008, 05:51 PM	#1 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	[SOLVED] New installation - No sound driver Hi everybody, My computer recently crashed due to a hard disk error (no real damage done, since I had everything on an external server). I simply reinstalled XP Pro, and everything got deleted. However, the one driver I could not get is the sound driver. I have a sound card - I seem to remember that my computer used SigmaTel before I reinstalled. Thus, I can't play any sounds, nor is there a mixer device. I've already visited Dell support, but everything there is simply an upgrade, if the original drivers are there, I can't find them. So now I'm here. Does anybody know how I can get a sound driver for a Dell DM051, Pentium 4 3.0 GHz CPU, and BIOS version A00?

01-31-2008, 01:27 AM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver Hi, What is the model of the Dell? DMO51 is the motherboard. If you have the service tag that would be great. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-02-2008, 06:06 PM	#3 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver The service tag is CY5KM81 It says Dimension 5150 on the front. I think that's the model.

02-02-2008, 10:00 PM	#4 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver Hi, The first driver you should install is the Chipset (If you have not already): http://downloadcenter.intel.com/deta...eng&prdmap=954 Do a Full Microsoft Update The Sigmatel Audio (If you are sure that is what you had): http://support.dell.com/support/down...&fileid=150155 Just for your info, you don't need the original. Some of these are updated to fix certain issues. Let us know how you make out. Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 02-02-2008 at 10:03 PM.

02-03-2008, 10:12 PM	#5 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver I have no idea why this happened. When I tried to download the first one, and ran Lang.exe, it said that I can't run it because I don't even have service pack 1 installed! Why's that?

02-03-2008, 10:45 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver Hi, Sorry my fingers gave you the wrong link. Try this one (Chipset): http://support.dell.com/support/down...&fileid=150654 and then this one (Audio): http://support.dell.com/support/down...&fileid=150155 Have you done a full Microsoft update after the new install? Thanks, Bill PS- I double checked the links this time __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-04-2008, 06:31 PM	#7 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver The chipset seems right this time. It gives me the error "The file 'usbehci.sys' on [Unknown] is needed." and then asks me to find the file. Do you happen to know how to get that? (Yeah, this installation CD I acquired from a friend of mine, and it contains absolutely nothing - but he's already managed to install it successfully onto a computer already and it still has full functionality) Also, sorry it this seems noobish, but how do you do a full Microsoft Update?

02-04-2008, 07:27 PM	#8 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver Hi, It sounds like the XP CD is not SP2. So do a full MS Update by going to Start > All programs > Windows Update. This should correct the file you are missing. Thanks, Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-05-2008, 06:30 PM	#9 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver I did it, but nothing changed. When I went to Windows Update, there were only about 4 files for me to update

02-05-2008, 07:20 PM	#10 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver Hi Can you give me a screen shot of the device manager? Here is how: http://www.techsupportforum.com/cont...icles/151.html __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan

02-06-2008, 06:26 AM	#11 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: New installation - No sound driver Hi z911122!! I'll help you together with Bill (which is my mentor ) here So, did you install the chipset first followed by audio driver? If the audio is still not working, post the screenshot of Device Manager here as Bill said before. If you get any error message, don't forget to include the screenshot too here __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]

02-06-2008, 08:09 PM	#12 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver Thanks a lot. However, how do I post a screenshot here? P.S. I'll try to make up my hassling by helping others.

02-06-2008, 09:52 PM	#13 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,053 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: New installation - No sound driver How to post a screen shot: http://www.techsupportforum.com/cont...icles/151.html I already posted how in my previous post __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 02-06-2008 at 09:53 PM.

02-12-2008, 02:51 PM	#16 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver Yeah, I have a usbuhci, not a usbehci. So I guess there's no other option. Thanks for your help guys! I'll ask the person who gave me the XP startup disk to see if he has sound driver for me too.

02-21-2008, 03:05 PM	#17 (permalink)
z911122 Registered User Join Date: Jan 2008 Posts: 16 OS: xp	Re: New installation - No sound driver Okay, Thanks a lot guys, That actually worked! Found out that I had to get the full SP2 update.

02-22-2008, 06:38 AM	#18 (permalink)
bhahar84 TSF Enthusiast Join Date: Jan 2008 Location: Malaysia Posts: 1,386 OS: Windows XP SP2, Vista Ultimate My System	Re: New installation - No sound driver Glad to hear you sorted out the issue, z911122 Enjoy your stay here at TSF __________________ .:CPU-Z::Power Supply::Recuva::Unlocker::SensorsView::PSU Calculator::Everest:.[/center]