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Old 01-07-2008, 10:11 PM   #1 (permalink)
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lappy driver problem [Moved from XP]

sup all I just got my new laptop in the mail today the 1st thing I did after opening it was reformatted it with Windows XP Pro the problem I have having is that the laptop did not find any of the drives all the audio video Ethernet drives on top of that I got about 10 unknown devices so my question is there a easy way to find these drives with out me having to go all over the net looking for them the laptop is a Gateway® P-170L it came with vista home and I called gateway and went on there website all they said was we only support vista not xp please call m$

BTW: if i have posted in the wonrg place plz move the post and i am sorry
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Old 01-07-2008, 11:56 PM   #2 (permalink)
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Re: lappy driver problem

Hi desiking911 !

I would never format a laptop that came with Vista without making sure I have all the proper drivers for XP or the recovery CD's to get back to Vista if needed.

The only solution here is to download and install the drivers one at a time. Here are the laptop's specs and components list.


Start with the intel chipset driver (GM965) :
http://www.intel.com/support/chipsets/sb/CS-025753.htm

Here's for the Intel 4965AGN wireless lan (if not included in the intel chipset) :
http://downloadcenter.intel.com/filt...4&submit=Go%21

For the SigmaTel stac9250 audio controller I'm not sure which one will work :
http://www.opendrivers.com/driver/23...-download.html
http://ftp.dell.com/audio/R134779.EXE
http://members.driverguide.com/drive...riverid=817779
http://support.gateway.com/support/d...%205.10.5082.0
http://support.gateway.com/support/d...%205.10.5185.0

You may need this hotfix from microsoft for the audio driver to install properly :
http://support.microsoft.com/kb/888111
(try without the hotfix first and if that fails then install the hotfix and retry the above links)

And this one should work for the RealTek RTL8111C-GR ethernet lan :
http://www.opendrivers.com/driver/24...-download.html
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Last edited by justpassingby; 01-07-2008 at 11:58 PM.
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Old 01-08-2008, 11:34 AM   #3 (permalink)
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Re: lappy driver problem

justpassingby thank you for the help i know i made a big noob mistake but now i have to fix it mostly every thing is working ok they are still a few things missing like the audio is not working and still missing a few drivers here is a pic of my device manger







thank you ones again for the help i am really great full
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Old 01-08-2008, 12:03 PM   #4 (permalink)
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Re: lappy driver problem

Had you installed the KB888111 hotfix from microsoft before you installed the STAC92XX drivers ? That worked for most of the people that had the same problem with the audio drivers.

Can't seem to find an XP driver for Gateway's finger print reader. Can't seem to find any driver at all for the Agere Delphi AM5 modem but it may be part of the Universal Audio Architecture (UAA) Bus Driver for High Definition Audio from Microsoft (the KB888111 hotfix).

If you've installed the hotfix but the audio and modem still doesn't work then try the other versions of the sigmatel drivers for XP :
http://support.gateway.com/support/d...matel+xp&st=kw
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Old 01-08-2008, 12:43 PM   #5 (permalink)
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Re: lappy driver problem

ok i reinstall the hot fix and then tried a few different sigmatel drivers and i found one that works fine now sound working %100 ok now. but the 5 drives missing under other devices are still not found so still trying to find them or even figer out what they are for wow did not think finding them would be so hard
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Old 01-08-2008, 12:56 PM   #6 (permalink)
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Re: lappy driver problem

The missing modem shouldn't be a big deal, I doubt you'll make big use of a modem anyway, but I'm out of clue about the rest. I'll move you to the drivers support section in case the hardware techs there know more.

Just noticed on your screenshot that your wireless network adapter was deactivated. There should be some switch on the front or side of the laptop to activate it.
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Old 01-08-2008, 01:16 PM   #7 (permalink)
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Re: lappy driver problem [Moved from XP]

ya i wont be using the modem a lot but would like to have it but the thing i really want to fix are the unknown devices since i dont know what they are i dont know what i am missing hehe and thx for moving the post this forum has been a great help to me not only with this lappy but with my other comps also
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Old 01-08-2008, 11:07 PM   #8 (permalink)
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Re: lappy driver problem [Moved from XP]

Just saw that dai advised this program in another thread, give it a try :
Unknown Device Identifier 5.02
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Old 01-08-2008, 11:42 PM   #9 (permalink)
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Re: lappy driver problem [Moved from XP]

Hi Guys,
Wanted to say to Justpassingby, Great job with this thread.
Desiking911, I believe the unknown devices are related to the media card reader and Web cam. If you could please provide the serial number of the laptop I will try to cross reference XP drivers.
Thanks,
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Old 01-09-2008, 07:40 AM   #10 (permalink)
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Re: lappy driver problem [Moved from XP]

hi guys i am back, BCCOMP my serial number is :2905958R750000A6KS00

and justpassingby thx for the Unknown Device Identifier 5.02

here is the save for the device list maybe if can help you guys figer out what i need


DEVICE LIST
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Old 01-09-2008, 12:02 PM   #11 (permalink)
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Re: lappy driver problem [Moved from XP]

i forgot to say in the last post the web cam and the media card reader are working just fine .
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Old 01-09-2008, 08:25 PM   #12 (permalink)
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Re: lappy driver problem [Moved from XP]

Hi,
Can you recheck that serial #. The one provided is not giving me results. It will be on the back of the laptop.
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Old 01-09-2008, 09:31 PM   #13 (permalink)
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Re: lappy driver problem [Moved from XP]

here is a pic form the backof my lappy i took out the bar code id you need it for some reson let me know and i will put it back
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Old 01-09-2008, 10:13 PM   #14 (permalink)
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Re: lappy driver problem [Moved from XP]

The serial was the second number (1102142116). You can enter it on Gateway's support website to access your drivers but since your computer is supposed to be equiped with Vista there are very few drivers for XP.

There's the bluetooth driver which we may not have installed yet :
http://support.gateway.com/support/d...e.asp?id=21294

The ethernet and wireless network controllers should work fine with the drivers I gave you but you may want to uninstall them and reinstall with the drivers from Gateway to make sure you've got the right ones for your model :
http://support.gateway.com/support/d...e.asp?id=21300
http://support.gateway.com/support/d...e.asp?id=21292

The modem driver seems to be for Vista only, but you could still try to install it and see what happens. And there's still no fingerprint reader driver.
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Old 01-10-2008, 12:09 AM   #15 (permalink)
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Re: lappy driver problem [Moved from XP]

I think I've found your Laptop Modem driver! MAYBE!?!

Using the numbers provided I went and downloaded the Vista (32 Bit) driver. Opened the archive and examined the files inside. Most interesting was the INF file for installation. NO WHERE in the file was there any restrictions to the Vista OS mentioned. This COULD mean that the file will work on Windows XP! At worst it will refuse to install on an XP System, NOT BETS on that one!

Also, inside the INF file I found this string:

%AGERE6% = AGERE_HDA, HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_107B0690

The important parts are these two entries:

VEN_11C1&DEV_1040&SUBSYS_107B0690

English translation = VEN_11C1 = Agere Systems.

English translation = DEV_1040 = Agere Device / Chipset - Prespa

In short this is a PCI Device. It's a HDA Audio Modem by Agere!

The rest of the string translates to this:

English translation = UBSYS_107B = Gateway 2000

English translation = 0690 = No devices listed for this under Gateway 2000

This means that Gateway had the Modem OEM'd for them. Nothing else.

I also found this on the HP FTP site:

ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36004.html

This says it's the driver file for the same supported modem. The file listed in the link below is an HP SoftPaq. As you can see it's a driver for the same modem, for Windows XP. Which, I think, is what we are looking for.

File link:

ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36004.exe ( 5,808 KB)

OK, I dug around in the SoftPaq too! It appears to be a slightly older version than the one listed on the Gateway 2000 sight. It's, also, considerably larger. What that means is unknown. Could be just a lot more support files, I don't know.

I'd give the "Vista" set of drivers a shot first it just may work.

I'm still digging on the Fingerprint scanner. It's a USB device, I'm pretty sure of that, I just can't seem to locate any drivers for it or any references to it any where.

HTH

Bill
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Old 01-10-2008, 12:01 PM   #16 (permalink)
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Re: lappy driver problem [Moved from XP]

Hi All, i did what justpassingby said last night before going out last night and the modem driver for vista worked fine

here is a log form the modem test

ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,01,02,04,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,14,15,16,19,1A,1B,1D,1E,1F,20,21,22,23,24,25,26,27,29,2B,2D,2E,2F,31,32,33,35,36,37,38,3C,3D,40,41,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,57,58,59,5A,5B,5E,5F,61,62,63,64,66,68,69,6A,6B,6C,6D,6F,70,72,73,74,77,78,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,93,96,97,98,99,9B,9C,9F,A0,A1,A3,A4,A5,A6,A7,A8,A9,AA,AC,AD,AE,B2,B3,B4,B5,B6,B7,B8,BB,BC,BF,C1,C2,C4)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.77
ATI4 - Built on 11/28/2006 15:10:53
ATI5 - 2.1.77, HDA MB, HDA, A3 S-Rev:35 L-Rev:3, 19
ATI6 - OK
ATI7 - HDA MB
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,01,02,04,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,14,15,16,19,1A,1B,1D,1E,1F,20,21,22,23,24,25,26,27,29,2B,2D,2E,2F,31,32,33,35,36,37,38,3C,3D,40,41,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,57,58,59,5A,5B,5E,5F,61,62,63,64,66,68,69,6A,6B,6C,6D,6F,70,72,73,74,77,78,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,93,96,97,98,99,9B,9C,9F,A0,A1,A3,A4,A5,A6,A7,A8,A9,AA,AC,AD,AE,B2,B3,B4,B5,B6,B7,B8,BB,BC,BF,C1,C2,C4)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.77
ATI4 - Built on 11/28/2006 15:10:53
ATI5 - 2.1.77, HDA MB, HDA, A3 S-Rev:35 L-Rev:3, 19
ATI6 - OK
ATI7 - HDA MB
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI:(00,01,02,04,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,14,15,16,19,1A,1B,1D,1E,1F,20,21,22,23,24,25,26,27,29,2B,2D,2E,2F,31,32,33,35,36,37,38,3C,3D,40,41,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,57,58,59,5A,5B,5E,5F,61,62,63,64,66,68,69,6A,6B,6C,6D,6F,70,72,73,74,77,78,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,93,96,97,98,99,9B,9C,9F,A0,A1,A3,A4,A5,A6,A7,A8,A9,AA,AC,AD,AE,B2,B3,B4,B5,B6,B7,B8,BB,BC,BF,C1,C2,C4)
ATI1 - OK
ATI2 - OK
ATI3 - Agere SoftModem Version 2.1.77
ATI4 - Built on 11/28/2006 15:10:53
ATI5 - 2.1.77, HDA MB, HDA, A3 S-Rev:35 L-Rev:3, 19
ATI6 - OK
ATI7 - HDA MB


looks like its working form what i can tell what you guys think

i still have 3 unknown device and the finger print reader

and thx for all the help guys you guys rock

Last edited by desiking911; 01-10-2008 at 12:02 PM.
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Old 01-10-2008, 06:51 PM   #17 (permalink)
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Re: lappy driver problem [Moved from XP]

Do you have the card reader slots working yet?

If not then I've ID it as a Realtek setup.

Drivers here:

http://www.realtek.com.tw/downloads/...&GetDown=false


This driver supports the following Chipsets RTS5101 / RTS5111 / RTS5116.

Direct link to files: File size = 5,689 KB

ftp://202.65.194.211/pc/crc/Realtek_XP_WHQL_3.0.0.8.rar

ftp://152.104.238.19/pc/crc/Realtek_XP_WHQL_3.0.0.8.rar

ftp://61.56.69.18/pc/crc/Realtek_XP_WHQL_3.0.0.8.rar

HTH

Bill
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Old 01-10-2008, 07:04 PM   #18 (permalink)
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Re: lappy driver problem [Moved from XP]

brow96 Thx for the help bro but the card reader is working just fine i even tested it my cam take the same card
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Old 01-10-2008, 07:31 PM   #19 (permalink)
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Re: lappy driver problem [Moved from XP]

Hi,
Can you give us another updated (Full) screen shot. Not sure if it will help, but atleast we will know what has changed. Also try to run the media card driver you used on the other PCI (unknown Devices). It may have more than one driver as it has 5 slots or more.
Is your blue tooth capabilities operational along with the web cam?
Thanks,
Bill
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Old 01-10-2008, 11:34 PM   #20 (permalink)
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Re: lappy driver problem [Moved from XP]

sorry for the delay guys but i am back i had a little wifi problem i installed the wifi drivers form Gateway
and then my wifi went to hell the windows profile and the intel profile started fighting each other for control then i uninstall the gateway and reloaded the ones form before and everything went back to normal but what i don't get is what the differences between the 2 was they where both the same drives one came form intel and the other form gateway oh well carp happens here is new device manger pic hope it helps

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