Canon Pixma ip4000

astern1111 · 08-28-2007, 06:54 AM

I just loaded the printer cd on a newer computer, and while the Word applications print, when I seek to print from the internet, the computer does not find the printer. Attempts to print indicate that the printer is offline, or I get an error message. I tried to re-install and had no better success. Same for restarting the computer. Any suggestions?

chauffeur2 · 08-28-2007, 06:58 AM

Hi astern1111, Welcome to TSF!

When you 'installed' the drivers on the 'new' computer, did you include one of the add-ons from the Canon™ CD called "Print to Web" or "Web Print"?

Furthermore, if the printer is on a Home Network, did you 'share' the printer?

Try these suggestions and post back with the results.

Kind Regards,

astern1111 · 08-28-2007, 07:14 AM

Dave: I appreciate the speedy response. I custom installed the web print software, and received the same message: "The printer is offline. Check that the printer cable is connected and the printer power is on." Once again, Word worked fine. While we have a home wireless network, we do not share printers.

chauffeur2 · 08-28-2007, 07:19 AM

Ok astern,

Perhaps if you were to disconnect the printer physically from the computer; then, uninstall all the associated Canon™ software from the Add/Remove function in the Control Panel.

Reboot the computer.

Reinstall the printer is if it were the first time you are installing it, but naturally 'skip' the section relating to the installation of the Ink Cartridges.

This has worked for me in the past (albeit my Canon™ is a PIXMA iP4200).

Give it a go and post back with the results.

Regards,

08-28-2007, 06:54 AM	#1 (permalink)
astern1111 Registered User Join Date: Aug 2007 Posts: 2 OS: win2000	Canon Pixma ip4000 I just loaded the printer cd on a newer computer, and while the Word applications print, when I seek to print from the internet, the computer does not find the printer. Attempts to print indicate that the printer is offline, or I get an error message. I tried to re-install and had no better success. Same for restarting the computer. Any suggestions?

08-28-2007, 06:58 AM	#2 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: Canon Pixma ip4000 Hi astern1111, Welcome to TSF! When you 'installed' the drivers on the 'new' computer, did you include one of the add-ons from the Canon™ CD called "Print to Web" or "Web Print"? Furthermore, if the printer is on a Home Network, did you 'share' the printer? Try these suggestions and post back with the results. Kind Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

08-28-2007, 07:14 AM	#3 (permalink)
astern1111 Registered User Join Date: Aug 2007 Posts: 2 OS: win2000	Re: Canon Pixma ip4000 Dave: I appreciate the speedy response. I custom installed the web print software, and received the same message: "The printer is offline. Check that the printer cable is connected and the printer power is on." Once again, Word worked fine. While we have a home wireless network, we do not share printers.

08-28-2007, 07:19 AM	#4 (permalink)
chauffeur2 Manager Emeritus Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,180 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: Canon Pixma ip4000 Ok astern, Perhaps if you were to disconnect the printer physically from the computer; then, uninstall all the associated Canon™ software from the Add/Remove function in the Control Panel. Reboot the computer. Reinstall the printer is if it were the first time you are installing it, but naturally 'skip' the section relating to the installation of the Ink Cartridges. This has worked for me in the past (albeit my Canon™ is a PIXMA iP4200). Give it a go and post back with the results. Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!