"generic mass" driver in use issue

increasingly · 04-29-2007, 09:11 PM

Hi,
I recently aquired a problem since around the start of 2007 with my USB ports. When unplugging my ipod, the computer refuses to disconnect it saying that "the generic mass driver is in use", and a program is using the ipod still. I can only disconnect the ipod if I simply unplug it without the disconnection or if I shut the computer down. By this point, I've closed out itunes, and there's nothing connected to the ipod. I've switched USB ports to see if it was just the one with a problem, I've done the disconnection/reconnection through the control panel, and I still get this error message. My CD driver is also beginning to not eject disks properly, and sometimes turns into a blue screen with a "internal error" and the computer shuts down.

I had a virus a few months ago on my computer and ran numerous cleaners to make sure it was gone both in safe mode and normal mode. No scanner has brought up traces of it since, and I honestly cannot remember if the problems with my ports began before or after this virus. I'm currently running a computer that is Windows XP, it was purchased in Dec 2004 and this is the first real problem I've ever experienced. I'm just completely baffled what to do.

Thanks for any help that is offered T_T

**Terrister** · 04-30-2007, 07:55 AM

Often times viruses will replace or damage Windows files.

Try this. Go to start,run and type sfc /scannow and click ok.

This will scan the Windows files and look for missing and damaged ones.
You will need your Windows cd in the drive when you do this. It does not tell you anything during this scan. After it finishes, reboot and see if that fixes the problem.

increasingly · 04-30-2007, 09:02 PM

Quote:

Originally Posted by Terrister

Often times viruses will replace or damage Windows files.

Try this. Go to start,run and type sfc /scannow and click ok..

Okay, that didn't work sadly. Plugged the disk in the drive, but this kept popping up through the entire thing:

Finally it finished and I restarted and low and behold, the generic popup came up again.

I really wish I could figure out what this is!

I got a screen cap of it, perhaps that can help.

That's what it says when I try to disconnect.

**Terrister** · 05-04-2007, 06:56 PM

Please post make and model of your computer or motherboard.

04-29-2007, 09:11 PM	#1 (permalink)
increasingly Registered User Join Date: Apr 2007 Posts: 2 OS: win XP	"generic mass" driver in use issue Hi, I recently aquired a problem since around the start of 2007 with my USB ports. When unplugging my ipod, the computer refuses to disconnect it saying that "the generic mass driver is in use", and a program is using the ipod still. I can only disconnect the ipod if I simply unplug it without the disconnection or if I shut the computer down. By this point, I've closed out itunes, and there's nothing connected to the ipod. I've switched USB ports to see if it was just the one with a problem, I've done the disconnection/reconnection through the control panel, and I still get this error message. My CD driver is also beginning to not eject disks properly, and sometimes turns into a blue screen with a "internal error" and the computer shuts down. I had a virus a few months ago on my computer and ran numerous cleaners to make sure it was gone both in safe mode and normal mode. No scanner has brought up traces of it since, and I honestly cannot remember if the problems with my ports began before or after this virus. I'm currently running a computer that is Windows XP, it was purchased in Dec 2004 and this is the first real problem I've ever experienced. I'm just completely baffled what to do. Thanks for any help that is offered T_T

04-30-2007, 07:55 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: "generic mass" driver in use issue Often times viruses will replace or damage Windows files. Try this. Go to start,run and type sfc /scannow and click ok. This will scan the Windows files and look for missing and damaged ones. You will need your Windows cd in the drive when you do this. It does not tell you anything during this scan. After it finishes, reboot and see if that fixes the problem. __________________

05-04-2007, 06:56 PM	#4 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Re: "generic mass" driver in use issue Please post make and model of your computer or motherboard. __________________