threer's

I bought a new computer in Oct '06, a Gateway Media Edition with a pentium D processor 805 dual core processing. I recently decided to restore my computer to it's original state with the operating disk provided with the computer, since I restored the computer, I have lost the sound and the microphone, the mic is in my web cam, my webcam works after I used the disk to supply the drivers as well as my mouse, I went to control panel and clicked on sounds and clicked on audio and clicked on test hardware and a window pops up saying "can not find file DpvSetup.exe, go to add/remove programs to intall driver". I have clicked on run and typed in the file and nothing happens, I called Gateway and paid $20.00 for another recovery disk that is supposed to have all the files that was put on my computer at the factory, I am still with out sound and mic, can anyone help me?

Deleted090308

Hi and welcome to TSF,
Have you read this article from Microsoft?

Nicholas

threer's

thanks Nicholas, I clicked on sounds and audio and clicked on voice then clicked on advanced but there is no slider in the effects window, please explain

Deleted090308

The screen should look like this:
voice.jpg

threer's

thanks Nicholas, but that is very hard to make out what it is but it does not look like what I am getting. is it possible you can make it a little more clear, thanks

koala

Click the thumbnail image above to see it fullsize.

Have you installed DirectX? Go to Start > Run > dxdiag > Sound tab. Adjust the Hardware Sound Acceleration slider and run the DirectSound tests. Post back with any problem in the Notes box after running the tests.

Deleted090308

From what you have described that's the only solution I can think of right now. But let's try something else:
What does your screen look like when you press Control panel > Sounds and audio devices > Voice (voice playback) > Advanced > Performance?
Do you have any yellow or red "flags" in Device Manager (click show hidden devices in the "View" menu).

**edit** Too slow typing - Koala beat me

threer's

Hi thanks to both of you,Koala, I do have activex installed and Nicholas, I don't have any voice playback, it is shadowed or gray, don't work, and while I was checking activex, it said that no sound card is found, install a sound driver in add/remove,and I also went to the Microsoft website and updated some files but not for the sound, the only file in the device manager that is yellow is the PCI device

Deleted090308

ActiveX? Koala was talking about DirectX. We need to find out what sound device you have so we can find a driver. Download and run Everest (in my sig). That program will produce a list of what's inside your computer. In Everest press Computer - then Summary. Save the report as plain text. Please post back, with that report as an attachment.

threer's

Nicholas, I clicked on the thumbnail and my advanced sound properties is not like that at all, all I have is, from the list below select the sound that you want to hear, and it has Effects and in the drop down list, none, will that help any, thanks

Deleted090308

Sorry, but that doesn't really help. Please download and run Everest.

threer's

Hi Nicholas, I ran Everest and didn't see Everest press , every thing I ran my mouse over was for something to buy, am I doing something wrong?

koala

Have you installed DirectX?

Download Everest from http://www.majorgeeks.com/download4181.html then run it and go to Computer > Summary and post back with the information for Motherboard and Audio Adapter.

Attached Images

everest.jpg (46.7 KB, 7 views)

threer's

Hi Koala, yes I have directx, thanks

threer's

Hi Koala, I tied to attach the summary as an attachment and it failed, how do I get it to you?????

threer's

Hi Nicholas, did you get the attachment, I guess you can tell this is my first time here

Deleted090308

Good morning threer's. To attach the report to your reply you choose "go advanced" - in the new window you press the "paperclip" - browse to the Everest report you saved earlier, click OK - then click upload. When the attachment is uploaded - close the little window. Click the paperclip again - in the little box you click the file you uploaded.

threer's

Hi Nicholas, that is what I did and it said it failed, the summary is about 8Mb and the reply can only handle 1.6 if I remember correctly and sorry I took so long to answer you today, I had to work untill 5 PM

koala

See post #13 above. That's the only information we need from Everest at the moment.

If we know the motherboard and audio device, then we can try and locate the correct drivers for you to fix the problem with missing sound and mic.

threer's

Hi Nicholas or Koala, where is "go advanced" on the reply, please