Advice

ech0419 · 06-24-2008, 12:49 PM

I am sick of the **** I get from this forum. Please don't diss me in this thread.

I ordered a computer (parts) and assembled them. I found my power supply to be faulty. 2 of my hard drives turned out to be faulty as well, the hard drives were older and in proper working order before hand. OCZ (the power supply manufacturer) is giving me tons of grief over this, I just want a working system. I don't care who fixes it. So, I am stuck, not all of the parts may be faulty but still. Should I RMA all of them back and get another working set-up before the 30 day period is up?

Tell me what I should do. Please.

patriothntr · 06-24-2008, 12:52 PM

The PSU manufacturer should replace the PSU. Don't expect any company to do anything if something related to their component broke as well. If you have a warranty on a laptop and have to send it in for service, they don't give you money for your lost productivity...just a fact of life.

Get a new PSU, test everything you think might work. If you have to, test everything on a friends computer, or borrow a PSU...RMA everything that doesn't work.

ech0419 · 06-24-2008, 01:15 PM

Thanks I don't want compensation I just want responsibility, if they broke the parts they fix them.

Well OCZ said they will, but wont follow through with anything they say... they wont even give me the prepaid shipping label they said they would give me the first day. Well, I would test it on a friends but the only friend with a capable computer does not trust the equipment(he doesn't want to fry his system).

Is there anything wrong with sending all of the parts back to newegg for RMA? I don't want to be a big hassle to them but I want a working computer it has already been 2 weeks without it.

My biggest problem is that OCZ has a big head, they are overly confident that their power supply is not faulty. That's where I get all of the grief from.

patriothntr · 06-24-2008, 01:45 PM

To a company responsibility is worse.

I'd RMA everything you can't test, or order a new PSU and test it...

ech0419 · 06-24-2008, 01:53 PM

Ok, thanks, I just don't want to be on neweggs bad side I never had to RMA anything through them before. I'm going to send the power supply to OCZ they claim they'll pay the shipping so it's worth it considering it weighs like 12 pounds.

Thanks, I'll give it a go and see if I get a working computer eventually. By any chance would you know what I should file it under, Failure/Defective?

06-24-2008, 12:49 PM	#1 (permalink)
ech0419 Registered User Join Date: Mar 2007 Location: North Eastern US Posts: 102 OS: Windows XP Professional/Windows XP MCE /Windows Vista/ Ubuntu Linux	Advice I am sick of the **** I get from this forum. Please don't diss me in this thread. I ordered a computer (parts) and assembled them. I found my power supply to be faulty. 2 of my hard drives turned out to be faulty as well, the hard drives were older and in proper working order before hand. OCZ (the power supply manufacturer) is giving me tons of grief over this, I just want a working system. I don't care who fixes it. So, I am stuck, not all of the parts may be faulty but still. Should I RMA all of them back and get another working set-up before the 30 day period is up? Tell me what I should do. Please. Last edited by ech0419 : 06-24-2008 at 12:50 PM. Reason: typos make you look stupid

06-24-2008, 12:52 PM	#2 (permalink)
patriothntr Registered User Join Date: May 2008 Posts: 321 OS: XPsp3, PCLOS, other	Re: Advice The PSU manufacturer should replace the PSU. Don't expect any company to do anything if something related to their component broke as well. If you have a warranty on a laptop and have to send it in for service, they don't give you money for your lost productivity...just a fact of life. Get a new PSU, test everything you think might work. If you have to, test everything on a friends computer, or borrow a PSU...RMA everything that doesn't work.

06-24-2008, 01:15 PM	#3 (permalink)
ech0419 Registered User Join Date: Mar 2007 Location: North Eastern US Posts: 102 OS: Windows XP Professional/Windows XP MCE /Windows Vista/ Ubuntu Linux	Re: Advice Thanks I don't want compensation I just want responsibility, if they broke the parts they fix them. Well OCZ said they will, but wont follow through with anything they say... they wont even give me the prepaid shipping label they said they would give me the first day. Well, I would test it on a friends but the only friend with a capable computer does not trust the equipment(he doesn't want to fry his system). Is there anything wrong with sending all of the parts back to newegg for RMA? I don't want to be a big hassle to them but I want a working computer it has already been 2 weeks without it. My biggest problem is that OCZ has a big head, they are overly confident that their power supply is not faulty. That's where I get all of the grief from.

06-24-2008, 01:45 PM	#4 (permalink)
patriothntr Registered User Join Date: May 2008 Posts: 321 OS: XPsp3, PCLOS, other	Re: Advice To a company responsibility is worse. I'd RMA everything you can't test, or order a new PSU and test it...

06-24-2008, 01:53 PM	#5 (permalink)
ech0419 Registered User Join Date: Mar 2007 Location: North Eastern US Posts: 102 OS: Windows XP Professional/Windows XP MCE /Windows Vista/ Ubuntu Linux	Re: Advice Ok, thanks, I just don't want to be on neweggs bad side I never had to RMA anything through them before. I'm going to send the power supply to OCZ they claim they'll pay the shipping so it's worth it considering it weighs like 12 pounds. Thanks, I'll give it a go and see if I get a working computer eventually. By any chance would you know what I should file it under, Failure/Defective?