How long should it take to build a system??

charjon · 10-28-2007, 05:41 PM

Hi, I purchased a custom built PC from an online store that cost me $3,480 and have not yet recieved it. I ordered and payed for it on the 3rd of August and its now almost November, It takes me forever to contct them and they keep saying another 2 weeks but they have been saying that for about 3 months, Is there anything I can do to get a refund or any action that I can take to recover the money as they sated that once an order has been placed there are no refunds...Im pulling my hair out as im a student and that big money to me!
Please some advice??

**kodi** · 10-28-2007, 05:57 PM

You have got problem here it takes a couple of hours to build and install basic software.
Let them know that if it is not delivered in three days MAXIMUM the police will be called

charjon · 10-28-2007, 08:30 PM

Cool...sort of! cheers!! I told them a week ago that if its not ready and sent in 48hours that I want a refund...Might try the Police trick..

1 g0t 0wn3d · 10-28-2007, 09:00 PM

Take the refund you could build one for way cheaper here (you build we select parts and show/tell you how to build it)

**Kalim** · 10-29-2007, 01:31 AM

Take the refund and build one yourself for $2.5k which'll probably be better. An air-cooled system should take less than 2 hours to put together at worst.

**ervand** · 10-29-2007, 01:56 AM

Well one of my workmates ordered a custom built system from Alien.
He paid 5 grands for the tower and it took 1.5 month to receive it........

It is not because it takes long to put it up or the delivery time is so long,
it is because their customer service SUCKS (I guess)

Although, their computers are good =)

It isn't a first system he ordered from them. He is saying it is a normal thing for them.
Not necessarily it is the same way from where you ordered it. I just wanted to share some information that I know. Maybe it will help.

**bruiser** · 10-29-2007, 05:50 AM

Who is the online store?

themisiek1 · 10-29-2007, 07:43 AM

I have an old school Alienware and when I order it I got it within 7 days of the placed order. However Alienware probably has much more customers now then when I ordered mine over 2 years ago.

3K is a ton of money for a computer. If I waited over 2 weeks for it I would be threatening to call the police or lawsuit.

**TheMatt** · 10-29-2007, 07:47 PM

I built my rig in a matter of three hours (included lugging the 15kg case up two flights of stairs), and at the shop where I work we usually have custom built computer orders done the day all the parts arrive (provided it is a business day and the order isn't for a large quantity of computers).

A local law firm would probably take interest in the case, and the better business bureau may be able to find some law offices that would take your case for free or little money.

Not to mention the fact that as stated you could build your own with the same specs or better for less money and likely with higher quality parts.

Tumbleweed36 · 10-29-2007, 08:06 PM

Two things I would recommend to you:

1) Call the Better Business Bureau in the town where you placed your order. If it is a decent company, you will get action.

2) Call the prosecuting attorney of that town and they can light a fire under those type of people if you file a formal complaint.

charjon · 10-30-2007, 04:47 PM

Thanks for all the help guys, I feel like an idiot as it seems I got ripped off price wise, But the good advice will be my next step today, Ill keeps you's informed on how I end up..
Thanks Again!!

10-28-2007, 05:41 PM	#1 (permalink)
charjon Registered User Join Date: Mar 2007 Posts: 23 OS: Windows XP	How long should it take to build a system?? Hi, I purchased a custom built PC from an online store that cost me $3,480 and have not yet recieved it. I ordered and payed for it on the 3rd of August and its now almost November, It takes me forever to contct them and they keep saying another 2 weeks but they have been saying that for about 3 months, Is there anything I can do to get a refund or any action that I can take to recover the money as they sated that once an order has been placed there are no refunds...Im pulling my hair out as im a student and that big money to me! Please some advice??

10-28-2007, 05:57 PM	#2 (permalink)
kodi Moderator Hardware Team Join Date: Jun 2004 Location: Sydney Australia Posts: 6,576 OS: Windows Vista Ultimate, XP Professional My System	Re: How long should it take to build a system?? You have got problem here it takes a couple of hours to build and install basic software. Let them know that if it is not delivered in three days MAXIMUM the police will be called __________________ Brian

10-28-2007, 08:30 PM	#3 (permalink)
charjon Registered User Join Date: Mar 2007 Posts: 23 OS: Windows XP	Re: How long should it take to build a system?? Cool...sort of! cheers!! I told them a week ago that if its not ready and sent in 48hours that I want a refund...Might try the Police trick..

10-28-2007, 09:00 PM	#4 (permalink)
1 g0t 0wn3d Hardware Team Join Date: Jan 2007 Location: Sedona, az Posts: 6,274 OS: Vista basic 32bit My System	Re: How long should it take to build a system?? Take the refund you could build one for way cheaper here (you build we select parts and show/tell you how to build it) __________________ Bench Test \| PC Wizard \| System specs \| PSU info \| PSU calculator \| Memtest86+ \| Speedfan

10-29-2007, 01:31 AM	#5 (permalink)
Kalim Roaming To Help Join Date: Nov 2006 Posts: 5,609 OS: Many	Re: How long should it take to build a system?? Take the refund and build one yourself for $2.5k which'll probably be better. An air-cooled system should take less than 2 hours to put together at worst.

10-29-2007, 01:56 AM	#6 (permalink)
ervand I helped the forums. Join Date: Apr 2007 Location: Los Angeles, CA Posts: 190 OS: Windows XP Pro SP2	Re: How long should it take to build a system?? Well one of my workmates ordered a custom built system from Alien. He paid 5 grands for the tower and it took 1.5 month to receive it........ It is not because it takes long to put it up or the delivery time is so long, it is because their customer service SUCKS (I guess) Although, their computers are good =) It isn't a first system he ordered from them. He is saying it is a normal thing for them. Not necessarily it is the same way from where you ordered it. I just wanted to share some information that I know. Maybe it will help.

10-29-2007, 05:50 AM	#7 (permalink)
bruiser TSF Enthusiast Join Date: Jul 2005 Posts: 1,648 OS: xp	Re: How long should it take to build a system?? Who is the online store?

10-29-2007, 07:43 AM	#8 (permalink)
themisiek1 Registered User Join Date: Aug 2007 Posts: 314 OS: XP My System	Re: How long should it take to build a system?? I have an old school Alienware and when I order it I got it within 7 days of the placed order. However Alienware probably has much more customers now then when I ordered mine over 2 years ago. 3K is a ton of money for a computer. If I waited over 2 weeks for it I would be threatening to call the police or lawsuit. Last edited by themisiek1 : 10-29-2007 at 07:45 AM.

10-29-2007, 07:47 PM	#9 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,695 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: How long should it take to build a system?? I built my rig in a matter of three hours (included lugging the 15kg case up two flights of stairs), and at the shop where I work we usually have custom built computer orders done the day all the parts arrive (provided it is a business day and the order isn't for a large quantity of computers). A local law firm would probably take interest in the case, and the better business bureau may be able to find some law offices that would take your case for free or little money. Not to mention the fact that as stated you could build your own with the same specs or better for less money and likely with higher quality parts. __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides Last edited by TheMatt : 10-29-2007 at 07:50 PM.

10-29-2007, 08:06 PM	#10 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 14,101 OS: XP Professional	Re: How long should it take to build a system?? Two things I would recommend to you: 1) Call the Better Business Bureau in the town where you placed your order. If it is a decent company, you will get action. 2) Call the prosecuting attorney of that town and they can light a fire under those type of people if you file a formal complaint. __________________ ----------

10-30-2007, 04:47 PM	#11 (permalink)
charjon Registered User Join Date: Mar 2007 Posts: 23 OS: Windows XP	Re: How long should it take to build a system?? Thanks for all the help guys, I feel like an idiot as it seems I got ripped off price wise, But the good advice will be my next step today, Ill keeps you's informed on how I end up.. Thanks Again!!