How to make my own troubleshooter?

Lellis2k · 07-12-2006, 08:11 AM

Hi, I've just joined a business as IT support and we get the same problems queries over and over.

I would like to create my own troubleshooter for the employees and was wondering what the best way to do this would be?

I could of course create the longest word document ever but that would be impracticle to say the least. What I would like is something basic where the employee types in a search term or browses and it comes up with the solution that I have written.

Any help would be greatly appreciated, Thanks in advance, Leigh

gamerman0203 · 07-12-2006, 08:13 AM

a knowledge base on a website would work good if someone there can get one going. search and browse would be a good idea. Even FAQs

Skie · 07-12-2006, 07:22 PM

If you want to set up a FAQ, you can take a look at FAQMasterFlex: http://www.lethalpenguin.net/design/faqmasterflex.php. I've never used it, but it's the only FAQ software that I know of that's free. All you need is a web server that allows PHP/mySQL.

You might also want to consider installing a Wiki and using that as a help tool for your techs/customers. There are many out there and I haven't tried any, so I don't know which one to recommend. Try a few and see if they meet your needs.

Lellis2k · 07-13-2006, 07:00 AM

Cheers guys, will look into both and see what fits :)

07-12-2006, 08:11 AM	#1 (permalink)
Lellis2k Registered User Join Date: Mar 2006 Posts: 92 OS: xp + vista	How to make my own troubleshooter? Hi, I've just joined a business as IT support and we get the same problems queries over and over. I would like to create my own troubleshooter for the employees and was wondering what the best way to do this would be? I could of course create the longest word document ever but that would be impracticle to say the least. What I would like is something basic where the employee types in a search term or browses and it comes up with the solution that I have written. Any help would be greatly appreciated, Thanks in advance, Leigh

07-12-2006, 08:13 AM	#2 (permalink)
gamerman0203 Games Team Asst. Manager Join Date: Oct 2005 Location: Grand Rapids, MI Posts: 2,145 OS: XP MCE, Ubuntu Gutsy My System	a knowledge base on a website would work good if someone there can get one going. search and browse would be a good idea. Even FAQs __________________ Follow These Steps First! CPU-Z \| SensorView \| WinXP Clean Boot \| Latest DirectX \| ATI Catalyst \| Nvidia ForceWare Posting System Specifications

07-12-2006, 07:22 PM	#3 (permalink)
Skie Manager, Alternative Comp Join Date: Mar 2003 Location: Downers Grove, IL Posts: 1,821 OS: Gentoo Linux, Redhat Enterprise Linux, CentOS My System	If you want to set up a FAQ, you can take a look at FAQMasterFlex: http://www.lethalpenguin.net/design/faqmasterflex.php. I've never used it, but it's the only FAQ software that I know of that's free. All you need is a web server that allows PHP/mySQL. You might also want to consider installing a Wiki and using that as a help tool for your techs/customers. There are many out there and I haven't tried any, so I don't know which one to recommend. Try a few and see if they meet your needs. __________________

07-13-2006, 07:00 AM	#4 (permalink)
Lellis2k Registered User Join Date: Mar 2006 Posts: 92 OS: xp + vista	Cheers guys, will look into both and see what fits :)