Comp stopping during a game

Mescaline) · 10-28-2009, 04:17 PM

I m playing dota ( wc3 ) and during a game computer just stopps working... Screen freezes, cant move mouse, ctrl alt del command not working... only i can do is to restart comp and get disconnected from game -.- computer stopps only during a game, not in windows or smwhere else... In start it was just often and now its almost every game... At 1st i thought its a problem in game then i reinstalled whole windows and installed game with other cds but problem still persists.... Now i think its some hardware problem and if some1 can help plz do so...

Best regards,
Mesca

Mcninjaguy · 10-28-2009, 04:54 PM

Hullo Mesca and welcome to TSF,

I need to know your system specs before I can go any further with your problem

CPU
RAM
Motherboard
Graphics Card
PSU (Power supply Unit the box that powers your comp)

What I'm thinking is that your PSU is failing and before long it will fail and bring down your computer with it.

Can you go into the Bios and tell me what the 12v rail says?

Mescaline) · 10-28-2009, 05:57 PM

About configuration :
Microsoft Windows XP
Professional
Version 2002
Service Pack 3 ( smthn new to me -.- i thought i have sp2 )

AMD Phenom(tm) 8650
Triple-Core Processor
2.31 GHz, 2.00 GB of RAM

Graphics: ASUS EAH4650
Motherboard is some nVidia dunno what model -.- and about PSU i dont know anything -.- i sec ill reboot so i can check bios for that

Mescaline) · 10-28-2009, 06:09 PM

Just read things in bios u told me to check:
VCORE voltage : 1.248V
3.3V voltage : 3.248V
5V voltage : 5.017V
12V voltage : 11.734V

CPU FAN SPEED : 3229 RPM
CPU temperature : 48c
MB temperature : 37c

Seems fine ?

Mcninjaguy · 10-28-2009, 07:13 PM

The PSU is this thing.

I need to know what it says on the label.

Your temps are alright not the best same with your voltages. The safe range for the rails is +/- 5% so that would be for the 12v rail a difference 11.4 to 12.6

Mescaline) · 10-28-2009, 07:25 PM

y know that i kinda cant open case now its late ^^ i ll do it tomorrow morning and send u info.. Ty man ;)

**5NIPER_WOLF** · 10-28-2009, 09:16 PM

[quote=Mescaline);2415458]About configuration :
Microsoft Windows XP
Professional
Version 2002
Service Pack 3 ( smthn new to me -.- i thought i have sp2 )

Just wanted to let you know; windows updates your computer in the backround, and although it tells you what is being installed you probably don't read it or care about it. I had to manually install Service Pack 3 but on another computer a big window appeared saying "Service Pack 3 is now available, would you like to install it now?". These things get missed easily.

Phædrus2401 · 10-28-2009, 09:51 PM

The +12V rail is running extremely low. ATX says that it can be +/- 5%, which would mean 11.4 - 12.6. In reality, at 11.7V you usually start seeing graphics card issues. 11.5-6V will see random shutdowns. 12.3V can cause overheating, and 12.5V can cause hardware damage. So your +12V voltage is really not good and could explain why you are crashing.

Mescaline) · 10-29-2009, 05:14 AM

What reasons may cause my +12v rail to be that low...?

Mescaline) · 10-29-2009, 05:40 AM

And can i do something to fix it or i must change whole PSU?

Mcninjaguy · 10-29-2009, 06:02 AM

You must change the PSU. SOmething like this will be a lot more stable.

Corsair 650w
$110
after rebate $100

Mescaline) · 10-29-2009, 12:34 PM

Hm i will swap my PSU then, computer is under guaranty so i think they will do it for free ^^ ty guys :)

jackyjee · 10-30-2009, 12:54 AM

I am facing a similar problem to that.
When i am playing a game the computer gets stuck & Some games are automatically ended after getting load.

AntiMoronic · 10-30-2009, 09:44 PM

Please, I hope this person actually reports back to help others with the issue...and obviously, I hope you sort it out.

Phædrus2401 · 10-30-2009, 11:47 PM

The most common cause of random shutdowns is a power supply issue. This combined with the low +12V reading of 11.73V (and that's in BIOS; the +12V decreases more the more load you put on it, at least with the type of voltage regulation used on cheap supplies) and the fact that the user seems unfamiliar with his PSU (hinting that it may be an OEM unit, which are usually cheap and low-quality), a PSU issue is almost certainly the cause.

10-28-2009, 04:17 PM	#1 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Comp stopping during a game I m playing dota ( wc3 ) and during a game computer just stopps working... Screen freezes, cant move mouse, ctrl alt del command not working... only i can do is to restart comp and get disconnected from game -.- computer stopps only during a game, not in windows or smwhere else... In start it was just often and now its almost every game... At 1st i thought its a problem in game then i reinstalled whole windows and installed game with other cds but problem still persists.... Now i think its some hardware problem and if some1 can help plz do so... Best regards, Mesca

10-28-2009, 04:54 PM	#2 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Comp stopping during a game Hullo Mesca and welcome to TSF, I need to know your system specs before I can go any further with your problem CPU RAM Motherboard Graphics Card PSU (Power supply Unit the box that powers your comp) What I'm thinking is that your PSU is failing and before long it will fail and bring down your computer with it. Can you go into the Bios and tell me what the 12v rail says?

10-28-2009, 05:57 PM	#3 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game About configuration : Microsoft Windows XP Professional Version 2002 Service Pack 3 ( smthn new to me -.- i thought i have sp2 ) AMD Phenom(tm) 8650 Triple-Core Processor 2.31 GHz, 2.00 GB of RAM Graphics: ASUS EAH4650 Motherboard is some nVidia dunno what model -.- and about PSU i dont know anything -.- i sec ill reboot so i can check bios for that

10-28-2009, 06:09 PM	#4 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game Just read things in bios u told me to check: VCORE voltage : 1.248V 3.3V voltage : 3.248V 5V voltage : 5.017V 12V voltage : 11.734V CPU FAN SPEED : 3229 RPM CPU temperature : 48c MB temperature : 37c Seems fine ?

10-28-2009, 07:13 PM	#5 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Comp stopping during a game The PSU is this thing. I need to know what it says on the label. Your temps are alright not the best same with your voltages. The safe range for the rails is +/- 5% so that would be for the 12v rail a difference 11.4 to 12.6

10-28-2009, 07:25 PM	#6 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game y know that i kinda cant open case now its late ^^ i ll do it tomorrow morning and send u info.. Ty man ;)

10-28-2009, 09:16 PM	#7 (permalink)
5NIPER_WOLF Senior Tech, Games Team Join Date: Jan 2009 Location: Toronto Canada Posts: 3,286 OS: Windows VISTA Home Premium 64-Bit/Fedora 11/Mandriva/WinXP SP3 My System Blog Entries: 3	Re: Comp stopping during a game [quote=Mescaline);2415458]About configuration : Microsoft Windows XP Professional Version 2002 Service Pack 3 ( smthn new to me -.- i thought i have sp2 ) Just wanted to let you know; windows updates your computer in the backround, and although it tells you what is being installed you probably don't read it or care about it. I had to manually install Service Pack 3 but on another computer a big window appeared saying "Service Pack 3 is now available, would you like to install it now?". These things get missed easily. __________________ Apps - CCleaner FireBug Network Mapper WinDirStat Process Explorer SpeedFan Info - Very Important NVIDIA Drivers ATI Drivers PSU Info I do not give support with MSN/E-mail or Private Messages.

10-28-2009, 09:51 PM	#8 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,912 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Comp stopping during a game The +12V rail is running extremely low. ATX says that it can be +/- 5%, which would mean 11.4 - 12.6. In reality, at 11.7V you usually start seeing graphics card issues. 11.5-6V will see random shutdowns. 12.3V can cause overheating, and 12.5V can cause hardware damage. So your +12V voltage is really not good and could explain why you are crashing. __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.

10-29-2009, 05:14 AM	#9 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game What reasons may cause my +12v rail to be that low...?

10-29-2009, 05:40 AM	#10 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game And can i do something to fix it or i must change whole PSU?

10-29-2009, 06:02 AM	#11 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Comp stopping during a game You must change the PSU. SOmething like this will be a lot more stable. Corsair 650w $110 after rebate $100

10-29-2009, 12:34 PM	#12 (permalink)
Mescaline) Registered User Join Date: Oct 2009 Posts: 9 OS: xp sp2	Re: Comp stopping during a game Hm i will swap my PSU then, computer is under guaranty so i think they will do it for free ^^ ty guys :)

10-30-2009, 12:54 AM	#13 (permalink)
jackyjee Registered User Join Date: Oct 2009 Posts: 9 OS: Windows XP	Re: Comp stopping during a game I am facing a similar problem to that. When i am playing a game the computer gets stuck & Some games are automatically ended after getting load.

10-30-2009, 09:44 PM	#14 (permalink)
AntiMoronic Registered User Join Date: Oct 2009 Posts: 34 OS: Windows 7 Ultimate 64bit	Re: Comp stopping during a game Please, I hope this person actually reports back to help others with the issue...and obviously, I hope you sort it out.

10-30-2009, 11:47 PM	#15 (permalink)
Phædrus2401 Hardware Tech Team Join Date: Mar 2009 Location: New Orleans Posts: 3,912 OS: Vista Ultimate x64 SP1 + Ubuntu 9.04 My System	Re: Comp stopping during a game The most common cause of random shutdowns is a power supply issue. This combined with the low +12V reading of 11.73V (and that's in BIOS; the +12V decreases more the more load you put on it, at least with the type of voltage regulation used on cheap supplies) and the fact that the user seems unfamiliar with his PSU (hinting that it may be an OEM unit, which are usually cheap and low-quality), a PSU issue is almost certainly the cause. __________________ Good PSU brands: Corsair, SeaSonic, CWT, PC Power and Cooling, Thermaltake Toughpower, CoolerMaster Real Power Pro On 80+ Certification - PSU Information and Selection - Power Supply Myths You don't get what you don't pay for.