HELP game keeps crashing!

betnjohn · 07-23-2009, 05:54 PM

I'm playing Syberia 1. Everytime I get to a certain point the game crashes. Thankfully, I have saved it thus far but I don't know what to do! I uninstalled & then reinstalled it. Also sent an email to microids but no response yet. It's driving me crazy cuz I really want to finish playing! When it crashes: the screen is frozen & I have to go back to the desktop screen then Esc it. When I start the game back up I look under the cutscenes & that part is there but it still won't let me load it! It just asks me for the dvd & well unfortunately this was a digital download!!!!
PLEASE HELP ME!! Thank You

**manic** · 07-23-2009, 06:08 PM

Post all hardware specs, including power supply wattage and brand.
What temps are you running.

betnjohn · 07-23-2009, 06:27 PM

Dell Inspiron 1501
AMD TURION 64x2 MOBILE TECHNOLOGY TL-50, 1.60 GHz
DELL AC ADAPTER 100-240V

**manic** · 07-23-2009, 06:35 PM

Sry didnt realize it was a laptop we were dealing with. Not my bag,
but my first guess would be heat...

Cdx · 07-23-2009, 06:35 PM

Hello Betnjohn, and welcome to TSF.

Can you please post your system specs(RAM,CPU, Graphics Card, Motherboard, and Power Supply)

To check your power supply:
1) Turn your computer off
2) Unplug your power cord
3) Open your computers case
4) Write down the Brand, Model, and Watts of your power supply)

Also please click on "Steps before posting" in my signature, and follow those steps to see if this resolves your issue.

Let us know the results.
Thanks.

**manic** · 07-23-2009, 06:50 PM

Hey Cdx, its a laptop.

Cdx · 07-23-2009, 07:18 PM

Doh, most likely it is an overheating issue then, you can buy a notebook fan at www.newegg.com to reduce the heat temps for your laptop.

**Lord Sirian** · 07-24-2009, 04:30 AM

Download Everest from here:

http://www.majorgeeks.com/download4181.html

And SensorsView from here:

http://www.stvsoft.com/SensorsViewPro21Setup.exe

Use them to record your Temperatures while the computer is idling and then after you play the game for 15 minutes or so.

Post them back here.

yal · 08-01-2009, 09:09 AM

sort of had the same problem when i play a game witch is downloaded then in about 15 mins or so it crashes and i cant escape or any thing until i restart the cpu.

07-23-2009, 05:54 PM	#1 (permalink)
betnjohn Registered User Join Date: Jul 2009 Posts: 2 OS: xp media version 2002	HELP game keeps crashing! I'm playing Syberia 1. Everytime I get to a certain point the game crashes. Thankfully, I have saved it thus far but I don't know what to do! I uninstalled & then reinstalled it. Also sent an email to microids but no response yet. It's driving me crazy cuz I really want to finish playing! When it crashes: the screen is frozen & I have to go back to the desktop screen then Esc it. When I start the game back up I look under the cutscenes & that part is there but it still won't let me load it! It just asks me for the dvd & well unfortunately this was a digital download!!!! PLEASE HELP ME!! Thank You

07-23-2009, 06:08 PM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: HELP game keeps crashing! Post all hardware specs, including power supply wattage and brand. What temps are you running. __________________

07-23-2009, 06:27 PM	#3 (permalink)
betnjohn Registered User Join Date: Jul 2009 Posts: 2 OS: xp media version 2002	Re: HELP game keeps crashing! Dell Inspiron 1501 AMD TURION 64x2 MOBILE TECHNOLOGY TL-50, 1.60 GHz DELL AC ADAPTER 100-240V

07-23-2009, 06:35 PM	#4 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: HELP game keeps crashing! Sry didnt realize it was a laptop we were dealing with. Not my bag, but my first guess would be heat... __________________

07-23-2009, 06:35 PM	#5 (permalink)
Cdx Tech, Games Team Join Date: Jan 2009 Location: California Posts: 406 OS: Windows 7 Ultimate/Vista/XP/Unix My System	Re: HELP game keeps crashing! Hello Betnjohn, and welcome to TSF. Can you please post your system specs(RAM,CPU, Graphics Card, Motherboard, and Power Supply) To check your power supply: 1) Turn your computer off 2) Unplug your power cord 3) Open your computers case 4) Write down the Brand, Model, and Watts of your power supply) Also please click on "Steps before posting" in my signature, and follow those steps to see if this resolves your issue. Let us know the results. Thanks. __________________ Steps Before Posting Downloads: DirectX Nvidia Drivers ATI Drivers Speedfan Revo Uninstaller NOD32 Anti-Virus Trial

07-23-2009, 06:50 PM	#6 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,246 OS: xp	Re: HELP game keeps crashing! Hey Cdx, its a laptop. __________________

07-23-2009, 07:18 PM	#7 (permalink)
Cdx Tech, Games Team Join Date: Jan 2009 Location: California Posts: 406 OS: Windows 7 Ultimate/Vista/XP/Unix My System	Re: HELP game keeps crashing! Doh, most likely it is an overheating issue then, you can buy a notebook fan at www.newegg.com to reduce the heat temps for your laptop. __________________ Steps Before Posting Downloads: DirectX Nvidia Drivers ATI Drivers Speedfan Revo Uninstaller NOD32 Anti-Virus Trial

07-24-2009, 04:30 AM	#8 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,660 OS: Windows XP SP 3 My System	Re: HELP game keeps crashing! Download Everest from here: http://www.majorgeeks.com/download4181.html And SensorsView from here: http://www.stvsoft.com/SensorsViewPro21Setup.exe Use them to record your Temperatures while the computer is idling and then after you play the game for 15 minutes or so. Post them back here. __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

08-01-2009, 09:09 AM	#9 (permalink)
yal Registered User Join Date: Aug 2009 Posts: 1 OS: xp	Re: HELP game keeps crashing! sort of had the same problem when i play a game witch is downloaded then in about 15 mins or so it crashes and i cant escape or any thing until i restart the cpu.