LiveKernelEvent caused my game to freeze.

hellopinkys · 06-25-2009, 08:33 PM

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 18441

Files that help describe the problem
WD-20090625-2050.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 857ED510
BCP2: 8CE134E0
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

When i play any games like Gunz the duel , Wolf team it would just freeze there. Sometimes my computer would also show the message " Your display driver has stopped working but has successfully recovered" Please help me... Thx

**Lord Sirian** · 06-25-2009, 10:15 PM

Hi and welcome to TSF.

Could you please post your full system specs?

Graphics card
Motherboard
RAM
CPU
Power Supply Unit

hellopinkys · 06-25-2009, 11:44 PM

I'm not really good at computers >.< So I upload my DxDiag and System information. Hope you can get what you need to know from there ... sry. Thx for helping me ^___^ really grateful!

hellopinkys · 06-25-2009, 11:45 PM

My DxDiag file.

Indoril Nerevar · 06-26-2009, 12:05 AM

Hi hellopinkys, and welcome to TSF.

If you click on "Posting System Specs" in my signature, you'll be taken to a page with instructions on how to post your full specs for us. A DXDiag is a good start, but it doesn't tell us everything we need to know, like your power supply specs.

Also click on "Common PC Game Issues" in my signature, and follow the steps listed. If you need clarification or help with any of them, just ask.

hellopinkys · 06-26-2009, 12:47 AM

Thx Indoril Nerevar.

Here is my System specification, hope it icluded all the information you need O.O

**Lord Sirian** · 06-26-2009, 12:57 AM

Make sure you have updated to the latest graphics card drivers.

See if that helps.

**Aus_Karlos** · 06-26-2009, 01:06 AM

Windows NT6.0 is the Core of Vista. All Mircosoft OS's are based off of a NT number. XP is NT5.2 and Win7 is NT6.1

hellopinkys we still need your PSU. No program on the computer can give you details on what Power Supply your PC is running on. What you need to do it turn off your PC and remove the cover off of the PC. Up at the top back of the case will be the PSU Unit. There will be a big sticker on the side. Could you please post all information on that sticker.

**Lord Sirian** · 06-26-2009, 01:18 AM

O right, whoops! Silly me!

hellopinkys · 06-26-2009, 01:43 AM

I have been trying to find out my power supply unit for so long >.< and still unable to find it....sry. But if i told you my computer model is HP w1907 and HP m9090d, and i have never changer my power supply unit since i bought it, could it be check from the HP website? o.o
http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3555143
Sry for being so bad at this, I suck at this

**Lord Sirian** · 06-26-2009, 01:49 AM

Don't worry, we're here to help people, that includes people who aren't so good with computers. I'll take a look.

**Lord Sirian** · 06-26-2009, 01:54 AM

Ok, I can't find it on the link you provided.

If you turn off your PC, and take off the side, you should be able to see the PSU.

The PSU will be a grey or blackish rectangular box, there will be a sticker on the side, you need to post all the information that is on the sticker.

Indoril Nerevar · 06-26-2009, 02:04 AM

Hi,

From what I've been reading, it definitely sounds like this is a hardware issue. However, we'll give drivers a go anyway. Go here and under "Option 2: Automatically find drivers for my NVIDIA products" select "Graphics Drivers". Follow the instructions, and download the file. Once downloaded, click on "NVIDIA Drivers" in my signature, and follow the instructions at the bottom of the page to uninstall your current drivers and install your new ones.

If that doesn't fix it, the next step will be to look at your temperatures and voltages, and start testing your hardware - but we'll get to that later.

Again, if you have any questions or need further explanation, just ask. We're here to help.

hellopinkys · 06-26-2009, 02:50 AM

Indoril Nerevar, u said to uninstall any video driver i currently have right? Which should I uninstall as there are 3 different NVIDIA under control panel the uninstall part. Which do i uninstall, NVIDIA Drivers, NVIDIA PhysX or NVIDIA Stereoscopic 3D Driver . Or could i just uninstall from device manager > display adapters>NVIDIA GeForce 8400 GS

Indoril Nerevar · 06-26-2009, 02:58 AM

Do it through Device Manager like you suggested - that will at least get rid of the important bits.

hellopinkys · 06-26-2009, 03:48 AM

I have installed the latest driver but the problem is still there.

Indoril Nerevar · 06-26-2009, 04:24 AM

Figured it probably would be. Now it's time to start looking at your hardware. Please download and install Everest and SensorsView, both of which are in my signature. Use them to record your voltages and temperatures (located under Computer -> Sensor in Everest). We need to see 4 sets of numbers, 2 from each program:

+3.3V
+5V
+12V
CPU Temp
GPU Temp
Any other temps

Record them first when the computer is just sitting at the desktop, and then after the computer has been running a game for 10 minutes or so (or as long as you can get it to last before crashing).

hellopinkys · 06-26-2009, 04:40 AM

After I clicked Computer -> Sensor in Everest , nothing happen....am i suppose to click quick report or something?

Indoril Nerevar · 06-26-2009, 04:46 AM

Everest sometimes does that, which is part of the reason I got you to download SensorsView as well. For now, just post the SensorsView results.

hellopinkys · 06-26-2009, 07:12 AM

I am not sure the sensory view is working. Everyting remains the same except for the CPU usage and memory usage. The rest all remains the same.
TEMPERATURES
CPU: 0* ( use * as degrees celcius)
SYS: 0*
AUX: 0*
HDO:38*

FANS
CPU Fan: 0 RPM
SYS Fan: 0 RPM
AUX Fan: 0 RPM

VOLTAGES
All remain at 0.00V

06-25-2009, 10:15 PM	#2 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,682 OS: Windows XP SP 3 My System	Re: LiveKernelEvent caused my game to freeze. Hi and welcome to TSF. Could you please post your full system specs? Graphics card Motherboard RAM CPU Power Supply Unit __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-26-2009, 12:05 AM	#5 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,013 OS: Windows 7 RC 64-bit My System	Re: LiveKernelEvent caused my game to freeze. Hi hellopinkys, and welcome to TSF. If you click on "Posting System Specs" in my signature, you'll be taken to a page with instructions on how to post your full specs for us. A DXDiag is a good start, but it doesn't tell us everything we need to know, like your power supply specs. Also click on "Common PC Game Issues" in my signature, and follow the steps listed. If you need clarification or help with any of them, just ask. __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-26-2009, 12:57 AM	#7 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,682 OS: Windows XP SP 3 My System	Re: LiveKernelEvent caused my game to freeze. Make sure you have updated to the latest graphics card drivers. See if that helps. __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California Last edited by Lord Sirian; 06-26-2009 at 01:20 AM. Reason: Mistake

06-26-2009, 01:06 AM	#8 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,462 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: LiveKernelEvent caused my game to freeze. Windows NT6.0 is the Core of Vista. All Mircosoft OS's are based off of a NT number. XP is NT5.2 and Win7 is NT6.1 hellopinkys we still need your PSU. No program on the computer can give you details on what Power Supply your PC is running on. What you need to do it turn off your PC and remove the cover off of the PC. Up at the top back of the case will be the PSU Unit. There will be a big sticker on the side. Could you please post all information on that sticker. __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

06-26-2009, 01:18 AM	#9 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,682 OS: Windows XP SP 3 My System	Re: LiveKernelEvent caused my game to freeze. O right, whoops! Silly me! __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-26-2009, 01:43 AM	#10 (permalink)
hellopinkys Registered User Join Date: Jun 2009 Location: Singapore Posts: 19 OS: window vista home premium	Re: LiveKernelEvent caused my game to freeze. I have been trying to find out my power supply unit for so long >.< and still unable to find it....sry. But if i told you my computer model is HP w1907 and HP m9090d, and i have never changer my power supply unit since i bought it, could it be check from the HP website? o.o http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3555143 Sry for being so bad at this, I suck at this

06-26-2009, 01:49 AM	#11 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,682 OS: Windows XP SP 3 My System	Re: LiveKernelEvent caused my game to freeze. Don't worry, we're here to help people, that includes people who aren't so good with computers. I'll take a look. __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-26-2009, 01:54 AM	#12 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,682 OS: Windows XP SP 3 My System	Re: LiveKernelEvent caused my game to freeze. Ok, I can't find it on the link you provided. If you turn off your PC, and take off the side, you should be able to see the PSU. The PSU will be a grey or blackish rectangular box, there will be a sticker on the side, you need to post all the information that is on the sticker. __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-26-2009, 02:04 AM	#13 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,013 OS: Windows 7 RC 64-bit My System	Re: LiveKernelEvent caused my game to freeze. Hi, From what I've been reading, it definitely sounds like this is a hardware issue. However, we'll give drivers a go anyway. Go here and under "Option 2: Automatically find drivers for my NVIDIA products" select "Graphics Drivers". Follow the instructions, and download the file. Once downloaded, click on "NVIDIA Drivers" in my signature, and follow the instructions at the bottom of the page to uninstall your current drivers and install your new ones. If that doesn't fix it, the next step will be to look at your temperatures and voltages, and start testing your hardware - but we'll get to that later. Again, if you have any questions or need further explanation, just ask. We're here to help. __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-26-2009, 02:50 AM	#14 (permalink)
hellopinkys Registered User Join Date: Jun 2009 Location: Singapore Posts: 19 OS: window vista home premium	Re: LiveKernelEvent caused my game to freeze. Indoril Nerevar, u said to uninstall any video driver i currently have right? Which should I uninstall as there are 3 different NVIDIA under control panel the uninstall part. Which do i uninstall, NVIDIA Drivers, NVIDIA PhysX or NVIDIA Stereoscopic 3D Driver . Or could i just uninstall from device manager > display adapters>NVIDIA GeForce 8400 GS

06-26-2009, 02:58 AM	#15 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,013 OS: Windows 7 RC 64-bit My System	Re: LiveKernelEvent caused my game to freeze. Do it through Device Manager like you suggested - that will at least get rid of the important bits. __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-26-2009, 03:48 AM	#16 (permalink)
hellopinkys Registered User Join Date: Jun 2009 Location: Singapore Posts: 19 OS: window vista home premium	Re: LiveKernelEvent caused my game to freeze. I have installed the latest driver but the problem is still there.

06-26-2009, 04:24 AM	#17 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,013 OS: Windows 7 RC 64-bit My System	Re: LiveKernelEvent caused my game to freeze. Figured it probably would be. Now it's time to start looking at your hardware. Please download and install Everest and SensorsView, both of which are in my signature. Use them to record your voltages and temperatures (located under Computer -> Sensor in Everest). We need to see 4 sets of numbers, 2 from each program: +3.3V +5V +12V CPU Temp GPU Temp Any other temps Record them first when the computer is just sitting at the desktop, and then after the computer has been running a game for 10 minutes or so (or as long as you can get it to last before crashing). __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-26-2009, 04:40 AM	#18 (permalink)
hellopinkys Registered User Join Date: Jun 2009 Location: Singapore Posts: 19 OS: window vista home premium	Re: LiveKernelEvent caused my game to freeze. After I clicked Computer -> Sensor in Everest , nothing happen....am i suppose to click quick report or something?

06-26-2009, 04:46 AM	#19 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,013 OS: Windows 7 RC 64-bit My System	Re: LiveKernelEvent caused my game to freeze. Everest sometimes does that, which is part of the reason I got you to download SensorsView as well. For now, just post the SensorsView results. __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-26-2009, 07:12 AM	#20 (permalink)
hellopinkys Registered User Join Date: Jun 2009 Location: Singapore Posts: 19 OS: window vista home premium	Re: LiveKernelEvent caused my game to freeze. I am not sure the sensory view is working. Everyting remains the same except for the CPU usage and memory usage. The rest all remains the same. TEMPERATURES CPU: 0* ( use * as degrees celcius) SYS: 0* AUX: 0* HDO:38* FANS CPU Fan: 0 RPM SYS Fan: 0 RPM AUX Fan: 0 RPM VOLTAGES All remain at 0.00V