Runescape issue - Page 6

N Raj · 06-30-2009, 06:36 AM

You do not use firefox, understandable. But can you try it again after using atf cleaner.

But if you can access runescape from you laptop, surely you can access their customer support. I remember the days when I played runescape (many years ago now) and they have some highly technically minded employees in their support section.

By using a router and it works is very interesting, Can you plug your cable directly into your laptop and see if you can access runescape. If you can then the issue is solely based on this new computer, if not then I will need to do some thinking, maybe a moderator with vastly more experience could nudge you in the right direction.

I am off to eat lunch so may not be back for a few hours.

master x210 · 07-01-2009, 09:20 AM

i tried firefox after atf cleaner , still not working.
when i put my cable of the computer in the laptop the internet is not working on laptop than.

N Raj · 07-01-2009, 01:50 PM

Have you enabled/setup your local area connection on your laptop? That is why the internet isnt working. It is (almost) vital that we establish if you can connect to the website from your laptop with the cable plugged in. Since am not the best man of choice to explain networking I have sent a message to a member of the games team who could hopefully help you with setting up a connection on your laptop(not the best explainer).

While we are on this subject, could you please log onto runescape on your laptop via the accessible wireless of yours and send a message to the runescape technical support. This seems to be an area that is being avoided.

Thanks

**Lord Sirian** · 07-01-2009, 09:41 PM

Ok to set up a broadband connection,

Click Start -> Control Panel -> Network Connections -> Create a new connection
In the network connection wizard that should pop up,
Click Next -> Next -> *Tick Setup My connection Manually* -> *Tick Connect Using a broadband connection that is always on* -> Finish

That is how it works in XP and I'm fairly sure it should work mostly the same in Vista.

If you have any trouble, let me know.

master x210 · 07-02-2009, 03:31 PM

i talked to customer support , they said i needed to dl the latest browser , thats what i did , still not working . il try the thing u said tomorow lord sirian.
going to sleep now , g night.

**floop12444** · 07-03-2009, 06:03 PM

Are you sure you have the latest browser? Where did you download it from?

master x210 · 07-05-2009, 11:15 AM

Quote:

Originally Posted by floop12444

Are you sure you have the latest browser? Where did you download it from?

http://www.microsoft.com/netherlands...r/default.aspx

**Lord Sirian** · 07-06-2009, 09:55 AM

Did you set up the internet connection on your laptop?

How did it go? Were you able to access the site?

N Raj · 07-06-2009, 11:36 AM

Quote:

Originally Posted by Lord Sirian

Did you set up the internet connection on your laptop?

How did it go? Were you able to access the site?

Apologies Master x210 for no resposnse, been going to the cinema sorry lol. It would be excellent for you to answer Lord Sirian's question first as it is the most important answer seeing as you can access the site via wireless from the same connection but not wired.

Secondly can you download keep firefox, chrome and opera web browsers on your computer for the time being.
Firefox http://www.mozilla.com/en-US/firefox/upgrade.html
Chrome http://www.google.co.uk/chrome
Opera http://www.opera.com/

The reason for temporarily having four different browsers is to see if they all do not allow the accessing f the site.

Thanks

Rubz · 07-06-2009, 03:43 PM

Try SwiftKit

http://www.swiftkit.net/index.php?page=downloads

**floop12444** · 07-06-2009, 03:47 PM

Quote:

Originally Posted by Rubz

Try SwiftKit

http://www.swiftkit.net/index.php?page=downloads

Already been suggested and didn't work for him.

Rubz · 07-07-2009, 04:37 PM

Try making a new account (I mean in Windows) and see if it works on that account?

master x210 · 07-09-2009, 06:37 AM

Quote:

Originally Posted by Rubz

Try making a new account (I mean in Windows) and see if it works on that account?

doesn't work

**floop12444** · 07-09-2009, 12:46 PM

This thread has had 114 posts...
Still not solved.
So i'm thinking it's something simple...

Dilyn · 07-09-2009, 03:18 PM

Going with what Floop said...

Maybe you installed a bot that actually had a piece of code in it that blocked you from going there?

HAVE you installed any bots or something like that?

And check your firewall settings and the website allow settings in Internet Explorer. Make sure that RuneScape is whitelisted.

**Lord Sirian** · 07-10-2009, 01:11 AM

master x210, did you contact customer support and inform them that using the lastest browser didn't work?

master x210 · 07-10-2009, 12:06 PM

yes ive tried evrything , i think ima just go to some computer specialist , he will solve it.
thank you for ur time.

06-30-2009, 06:36 AM	#101 (permalink)
N Raj HJT Trainee Join Date: Apr 2009 Location: England Posts: 151 OS: Windows XP Home Edition Service Pack 3	Re: Runescape issue You do not use firefox, understandable. But can you try it again after using atf cleaner. But if you can access runescape from you laptop, surely you can access their customer support. I remember the days when I played runescape (many years ago now) and they have some highly technically minded employees in their support section. By using a router and it works is very interesting, Can you plug your cable directly into your laptop and see if you can access runescape. If you can then the issue is solely based on this new computer, if not then I will need to do some thinking, maybe a moderator with vastly more experience could nudge you in the right direction. I am off to eat lunch so may not be back for a few hours.

07-01-2009, 09:20 AM	#102 (permalink)
master x210 Registered User Join Date: Jun 2009 Posts: 48 OS: vista	Re: Runescape issue i tried firefox after atf cleaner , still not working. when i put my cable of the computer in the laptop the internet is not working on laptop than.

07-01-2009, 01:50 PM	#103 (permalink)
N Raj HJT Trainee Join Date: Apr 2009 Location: England Posts: 151 OS: Windows XP Home Edition Service Pack 3	Re: Runescape issue Have you enabled/setup your local area connection on your laptop? That is why the internet isnt working. It is (almost) vital that we establish if you can connect to the website from your laptop with the cable plugged in. Since am not the best man of choice to explain networking I have sent a message to a member of the games team who could hopefully help you with setting up a connection on your laptop(not the best explainer). While we are on this subject, could you please log onto runescape on your laptop via the accessible wireless of yours and send a message to the runescape technical support. This seems to be an area that is being avoided. Thanks

07-01-2009, 09:41 PM	#104 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,447 OS: Windows XP SP 3 My System	Re: Runescape issue Ok to set up a broadband connection, Click Start -> Control Panel -> Network Connections -> Create a new connection In the network connection wizard that should pop up, Click Next -> Next -> Tick Setup My connection Manually -> Tick Connect Using a broadband connection that is always on -> Finish That is how it works in XP and I'm fairly sure it should work mostly the same in Vista. If you have any trouble, let me know. __________________ "I will never be what they Want me to. I live by my own path in life No turning Back now, I won't be held down Forced into a shallow grave built upon their empty ways. No turning back..."- Kirisute Gomen

07-02-2009, 03:31 PM	#105 (permalink)
master x210 Registered User Join Date: Jun 2009 Posts: 48 OS: vista	Re: Runescape issue i talked to customer support , they said i needed to dl the latest browser , thats what i did , still not working . il try the thing u said tomorow lord sirian. going to sleep now , g night.

07-03-2009, 06:03 PM	#106 (permalink)
floop12444 Senior Tech, Games Team Join Date: Jan 2009 Location: England Posts: 921 OS: Windows XP SP3 My System	Re: Runescape issue Are you sure you have the latest browser? Where did you download it from? __________________ Everest Home Edtion ♦ System requirements test ♦ Nvidia Drivers ♦ ATI Drivers ♦ Revo Uninstaller ♦ GPUz Forum Rules Steps Before Posting

07-06-2009, 09:55 AM	#108 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,447 OS: Windows XP SP 3 My System	Re: Runescape issue Did you set up the internet connection on your laptop? How did it go? Were you able to access the site? __________________ "I will never be what they Want me to. I live by my own path in life No turning Back now, I won't be held down Forced into a shallow grave built upon their empty ways. No turning back..."- Kirisute Gomen

07-06-2009, 03:43 PM	#110 (permalink)
Rubz Registered User Join Date: Jul 2009 Posts: 25 OS: Windows 7 Ultimate - 32 Bit	Re: Runescape issue Try SwiftKit http://www.swiftkit.net/index.php?page=downloads

07-07-2009, 04:37 PM	#112 (permalink)
Rubz Registered User Join Date: Jul 2009 Posts: 25 OS: Windows 7 Ultimate - 32 Bit	Re: Runescape issue Try making a new account (I mean in Windows) and see if it works on that account?

07-09-2009, 12:46 PM	#114 (permalink)
floop12444 Senior Tech, Games Team Join Date: Jan 2009 Location: England Posts: 921 OS: Windows XP SP3 My System	Re: Runescape issue This thread has had 114 posts... Still not solved. So i'm thinking it's something simple... __________________ Everest Home Edtion ♦ System requirements test ♦ Nvidia Drivers ♦ ATI Drivers ♦ Revo Uninstaller ♦ GPUz Forum Rules Steps Before Posting

07-09-2009, 03:18 PM	#115 (permalink)
Dilyn Registered User Join Date: Nov 2008 Location: Grand Rapids, Michigan Posts: 114 OS: Windows 7 RC 7100, Ubuntu 9.04 My System	Re: Runescape issue Going with what Floop said... Maybe you installed a bot that actually had a piece of code in it that blocked you from going there? HAVE you installed any bots or something like that? And check your firewall settings and the website allow settings in Internet Explorer. Make sure that RuneScape is whitelisted.

07-10-2009, 01:11 AM	#116 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,447 OS: Windows XP SP 3 My System	Re: Runescape issue master x210, did you contact customer support and inform them that using the lastest browser didn't work? __________________ "I will never be what they Want me to. I live by my own path in life No turning Back now, I won't be held down Forced into a shallow grave built upon their empty ways. No turning back..."- Kirisute Gomen

07-10-2009, 12:06 PM	#117 (permalink)
master x210 Registered User Join Date: Jun 2009 Posts: 48 OS: vista	Re: Runescape issue yes ive tried evrything , i think ima just go to some computer specialist , he will solve it. thank you for ur time.