[SOLVED] Steam connection problems

Steveo556 · 05-24-2009, 01:31 PM

I installed the beta and I kept on getting error messages and I could not open steam. The I reinstalled steam and now it updates and i log in and i cannot connect to the network. It works fine my other computer. My ports and firewall worked fine with my old steam. Is there a way I can get the old steam client back or some other way I can fix this problem? HELP ME PLEASE.

Mcninjaguy · 05-24-2009, 02:19 PM

Uninstall Steam with revo uninstaller and try installing steam again
http://www.revouninstaller.com/

This will totally rid your computer of steam giving it a clean slate to reinstall it.

**Jason09** · 05-24-2009, 02:54 PM

Hi and welcome to TSF.
What is the make and model of your modem and router?

Steveo556 · 05-24-2009, 05:19 PM

linksys nr041 router
Arris TM402P/110 modem

**Jason09** · 05-25-2009, 01:35 PM

It may help to open ports for Steam.
Put 192.168.1.1 in the web browser, and hit enter. Are you inside of the router's configuration pages?

Steveo556 · 05-25-2009, 11:38 PM

yes i am

**Aus_Karlos** · 05-26-2009, 01:19 AM

Log into your steam account via a different PC and make sure you have opted "out" of all the beta's. A users account info is stored on steam servers aswell as information like Beta signups. As soon as you opt out of the betas make sure you log off from steam (Not just close it) and then try and install on your PC.

When your logging in on your PC its downloading the beta package again which sounds to me like this particular beta does not like your PC.

**Jason09** · 05-26-2009, 08:33 AM

Next, go to advanced page, then virtual server or port forwarding, and open the ports for Steam. The ports are listed here.

Steveo556 · 05-26-2009, 08:42 AM

aus_Karlos, When I went to my account it did not have beta testing on the other pc.

**Aus_Karlos** · 05-27-2009, 03:24 AM

Have you made sure XP or Vista has allowed steam through the firewall (even if the firewall is off).
What Anti-Virus are you using?

@Jason09 - I would assume that its not a router problem as he can log into steam on a different PC in the house.

Steveo556 · 05-27-2009, 02:03 PM

I have xp and i turned the virus wall off. My anti-virus is AVG.

**Jason09** · 05-27-2009, 02:30 PM

Did you reinstall Steam? (suggested earlier.)

Steveo556 · 05-27-2009, 03:58 PM

yes i have done that atleast 4 times.

Mcninjaguy · 05-27-2009, 08:04 PM

Maybe you can install steam and make a new account then delete it and go into your normal account.

Origin · 05-28-2009, 08:09 AM

From this thread: http://forums.steampowered.com/forums/showthread.php?t=871180

How to revert back to normal from beta:

"To get the current client back:

- Delete winui.gcf from Steamapps
- Start > Run > type regedit, go to HKEY_CURRENT_USER\Software\Valve\Steam and delete "Beta"
- Run Steam.exe"

Quote from the last post in same thread from Valve: "Since this beta was bad we've taken it down. There will be a new one soon, if you are stuck with a broken build delete the beta regkey per sciss0rz instructions and you should get back on the good version."

**Aus_Karlos** · 05-29-2009, 03:41 AM

Your problem is more than likely AVG. Is it the free version?
The free version and also payed can block steam from installing/running. The best cause of action is to get an Anti-Virus that does not conflict with Steam.
I use Avast Anti-Virus Free Home Edition, it has much better protection than AVG and it can also detect online games so it knows not to block them.

**Jason09** · 05-29-2009, 08:48 AM

If you have Steam set to allow, McAfee firewall can also work.

Steveo556 · 05-30-2009, 12:02 AM

i fixed my problem. i reformated.

**Jason09** · 05-30-2009, 09:01 AM

You can mark the thread solved by clicking the Mark as solved option under Thread Tools.

Mcninjaguy · 05-30-2009, 10:28 PM

What are you using now for anti virus?

05-24-2009, 01:31 PM	#1 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	[SOLVED] Steam connection problems I installed the beta and I kept on getting error messages and I could not open steam. The I reinstalled steam and now it updates and i log in and i cannot connect to the network. It works fine my other computer. My ports and firewall worked fine with my old steam. Is there a way I can get the old steam client back or some other way I can fix this problem? HELP ME PLEASE.

05-24-2009, 02:19 PM	#2 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Steam connection problems Uninstall Steam with revo uninstaller and try installing steam again http://www.revouninstaller.com/ This will totally rid your computer of steam giving it a clean slate to reinstall it.

05-24-2009, 02:54 PM	#3 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems Hi and welcome to TSF. What is the make and model of your modem and router? __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-24-2009, 05:19 PM	#4 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems linksys nr041 router Arris TM402P/110 modem Last edited by Steveo556; 05-24-2009 at 05:22 PM.

05-25-2009, 01:35 PM	#5 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems It may help to open ports for Steam. Put 192.168.1.1 in the web browser, and hit enter. Are you inside of the router's configuration pages? __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-25-2009, 11:38 PM	#6 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems yes i am

05-26-2009, 01:19 AM	#7 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,447 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: Steam connection problems Log into your steam account via a different PC and make sure you have opted "out" of all the beta's. A users account info is stored on steam servers aswell as information like Beta signups. As soon as you opt out of the betas make sure you log off from steam (Not just close it) and then try and install on your PC. When your logging in on your PC its downloading the beta package again which sounds to me like this particular beta does not like your PC. __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

05-26-2009, 08:33 AM	#8 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems Next, go to advanced page, then virtual server or port forwarding, and open the ports for Steam. The ports are listed here. __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-26-2009, 08:42 AM	#9 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems aus_Karlos, When I went to my account it did not have beta testing on the other pc.

05-27-2009, 03:24 AM	#10 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,447 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: Steam connection problems Have you made sure XP or Vista has allowed steam through the firewall (even if the firewall is off). What Anti-Virus are you using? @Jason09 - I would assume that its not a router problem as he can log into steam on a different PC in the house. __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

05-27-2009, 02:03 PM	#11 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems I have xp and i turned the virus wall off. My anti-virus is AVG.

05-27-2009, 02:30 PM	#12 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems Did you reinstall Steam? (suggested earlier.) __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-27-2009, 03:58 PM	#13 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems yes i have done that atleast 4 times.

05-27-2009, 08:04 PM	#14 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Steam connection problems Maybe you can install steam and make a new account then delete it and go into your normal account.

05-28-2009, 08:09 AM	#15 (permalink)
Origin Registered User Join Date: Jul 2008 Location: Bristol, UK Posts: 71 OS: Vista Premium 32 SP2 My System	Re: Steam connection problems From this thread: http://forums.steampowered.com/forums/showthread.php?t=871180 How to revert back to normal from beta: "To get the current client back: - Delete winui.gcf from Steamapps - Start > Run > type regedit, go to HKEY_CURRENT_USER\Software\Valve\Steam and delete "Beta" - Run Steam.exe" Quote from the last post in same thread from Valve: "Since this beta was bad we've taken it down. There will be a new one soon, if you are stuck with a broken build delete the beta regkey per sciss0rz instructions and you should get back on the good version." Last edited by Origin; 05-28-2009 at 08:12 AM.

05-29-2009, 03:41 AM	#16 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,447 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: Steam connection problems Your problem is more than likely AVG. Is it the free version? The free version and also payed can block steam from installing/running. The best cause of action is to get an Anti-Virus that does not conflict with Steam. I use Avast Anti-Virus Free Home Edition, it has much better protection than AVG and it can also detect online games so it knows not to block them. __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

05-29-2009, 08:48 AM	#17 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems If you have Steam set to allow, McAfee firewall can also work. __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-30-2009, 12:02 AM	#18 (permalink)
Steveo556 Registered User Join Date: May 2009 Posts: 8 OS: xp	Re: Steam connection problems i fixed my problem. i reformated.

05-30-2009, 09:01 AM	#19 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,336 OS: Windows XP Home Edition Service Pack 3 My System	Re: Steam connection problems You can mark the thread solved by clicking the Mark as solved option under Thread Tools. __________________ Gaming troubleshooting steps. RIP Abe Pollin; http://www.washingtonpost.com/wp-dyn...112402796.html Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

05-30-2009, 10:28 PM	#20 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Steam connection problems What are you using now for anti virus?