DVD Drive Problems

BadBuller · 03-09-2008, 04:49 PM

Hello, I have a DVD-ROM game I am trying to install with my computer.
Which is a Dell diminsion 4550.

The problem that I am getting is when I try and open up the game to install it all I am getting is "Windows cannot read from this disk.The disk might be corrupted, or it could be using a format that is not compatibvle with Windows."

So as you can see I cannot install the game if I can't even get it to be read. Any help on this problem would be appreciated.
Thanks

BadBuller · 03-09-2008, 05:03 PM

I forgot to post my specs.

Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5730.13
Memory (RAM): 768 MB
CPU Info: Intel(R) Pentium(R) 4 CPU 2.00GHz
CPU Speed: 1992.1 MHz
Sound card: Modem #0 Line Playback
Display Adapters: NVIDIA GeForce4 MX 420 (Microsoft Corporation) | NetMeeting driver | RDPDD Chained DD
Screen Resolution: 1024 X 768 - 32 bit
Network: Network Present
Network Adapters: NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter - Packet Scheduler Miniport
CD / DVD Drives: D: LITEON DVD-ROM LTD163 | E: HL-DT-STCD-RW GCE-8481B
COM Ports: COM3 | COM1
LPT Ports: LPT1
Mouse: 5 Button Wheel Mouse Present
Hard Disks: C: 27.9GB
Hard Disks - Free: C: 22.4GB
USB Controllers: 4 host controllers.
Firewire (1394): 1 host controllers.
PCMCIA (Laptops): Not Installed
Manufacturer: Dell Computer Corporation
Product Make: Dimension 4550
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 11/12/02 | DELL - 7
Time Zone: Pacific Standard Time
Battery: No Battery
Motherboard: Dell Computer Corp.
Modem: BCM V.92 56K Voicemodem

:
:

Sorry

**koala** · 03-09-2008, 07:30 PM

Hi, welcome to TSF

Have you tried the disk in another drive or on another computer? Is it an original or a backup copy? Do you have any virtual drives installed? Can you see the contents of the disk in Windows Explorer?

BadBuller · 03-09-2008, 07:38 PM

I can't use the disk on another computer my laptop just died unfortunately. I cannot see the disk in windows explorer. It is the original copy brand new. And I don't know for sure if I have a virtual device installed.

I am completely lost on what to do.

**koala** · 03-09-2008, 07:44 PM

The first thing to do before reinstalling chipset drivers, IDE controllers, etc is to check the disk on another computer, just to see if the contents show up.

Can your DVD drive read other disks?

What's your motherboard make/model? Is the DVD drive IDE or SATA? Did you build the computer yourself or have you made any recent hardware upgrades?

BadBuller · 03-09-2008, 07:49 PM

The first thing to do before reinstalling chipset drivers, IDE controllers, etc is to check the disk on another computer, just to see if the contents show up.

Can your DVD drive read other disks?

What's your motherboard make/model? Is the DVD drive IDE or SATA? Did you build the computer yourself or have you made any recent hardware upgrades?
---------------------------------------------
Ok I just installed a 512 mb chip of ram.
I do not know how to check the mother board make and model.
And the question you asked about the DVD drive I have no idea.
Sorry I'm a little bit of a noob when it comes to computers.
And I did not build this computer myself it is a Dell Dimension Desktop 4550.
The only thing that I touched was the ram.

I also do not have another computer I could try and read the disk off of.

**koala** · 03-09-2008, 08:01 PM

Everest wil give you your computer's full details in Computer > Summary.

When you put any other DVD or CD into the drive, can you see the contents in Windows Explorer, and does the drive have an icon below the C drive?

Switch off and open the case. Look at the cable connecting the DVD drive to the motherboard. Is it a flat grey ribbon cable or a thin red cable? Make sure it's firmly connected at both ends. If it's a 40-wire IDE cable, replace it with an 80-wire one.

If it's a ribbon, then it's IDE and you may need to reinstall the IDE controller driver from your motherboard CD.

When you put any other DVD into the drive, can you see the contents in Windows Explorer, and does the drive have an icon below the C drive?

I'm logging off now (2am). If you get no more replies, I'll check back again tomorrow.

03-09-2008, 04:49 PM	#1 (permalink)
BadBuller Registered User Join Date: Mar 2008 Posts: 5 OS: Xp	DVD Drive Problems Hello, I have a DVD-ROM game I am trying to install with my computer. Which is a Dell diminsion 4550. The problem that I am getting is when I try and open up the game to install it all I am getting is "Windows cannot read from this disk.The disk might be corrupted, or it could be using a format that is not compatibvle with Windows." So as you can see I cannot install the game if I can't even get it to be read. Any help on this problem would be appreciated. Thanks

03-09-2008, 05:03 PM	#2 (permalink)
BadBuller Registered User Join Date: Mar 2008 Posts: 5 OS: Xp	Re: DVD Drive Problems I forgot to post my specs. Windows: Windows XP5.1 (Build 2600) Service Pack 2 Internet Explorer: 7.0.5730.13 Memory (RAM): 768 MB CPU Info: Intel(R) Pentium(R) 4 CPU 2.00GHz CPU Speed: 1992.1 MHz Sound card: Modem #0 Line Playback Display Adapters: NVIDIA GeForce4 MX 420 (Microsoft Corporation) \| NetMeeting driver \| RDPDD Chained DD Screen Resolution: 1024 X 768 - 32 bit Network: Network Present Network Adapters: NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter - Packet Scheduler Miniport CD / DVD Drives: D: LITEON DVD-ROM LTD163 \| E: HL-DT-STCD-RW GCE-8481B COM Ports: COM3 \| COM1 LPT Ports: LPT1 Mouse: 5 Button Wheel Mouse Present Hard Disks: C: 27.9GB Hard Disks - Free: C: 22.4GB USB Controllers: 4 host controllers. Firewire (1394): 1 host controllers. PCMCIA (Laptops): Not Installed Manufacturer: Dell Computer Corporation Product Make: Dimension 4550 AC Power Status: OnLine BIOS Info: AT/AT COMPATIBLE \| 11/12/02 \| DELL - 7 Time Zone: Pacific Standard Time Battery: No Battery Motherboard: Dell Computer Corp. Modem: BCM V.92 56K Voicemodem : : Sorry

03-09-2008, 07:30 PM	#3 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,366 OS: XP/7/Ubuntu My System	Re: DVD Drive Problems Hi, welcome to TSF Have you tried the disk in another drive or on another computer? Is it an original or a backup copy? Do you have any virtual drives installed? Can you see the contents of the disk in Windows Explorer? __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

03-09-2008, 07:38 PM	#4 (permalink)
BadBuller Registered User Join Date: Mar 2008 Posts: 5 OS: Xp	Re: DVD Drive Problems I can't use the disk on another computer my laptop just died unfortunately. I cannot see the disk in windows explorer. It is the original copy brand new. And I don't know for sure if I have a virtual device installed. I am completely lost on what to do.

03-09-2008, 07:44 PM	#5 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,366 OS: XP/7/Ubuntu My System	Re: DVD Drive Problems The first thing to do before reinstalling chipset drivers, IDE controllers, etc is to check the disk on another computer, just to see if the contents show up. Can your DVD drive read other disks? What's your motherboard make/model? Is the DVD drive IDE or SATA? Did you build the computer yourself or have you made any recent hardware upgrades? __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

03-09-2008, 07:49 PM	#6 (permalink)
BadBuller Registered User Join Date: Mar 2008 Posts: 5 OS: Xp	Re: DVD Drive Problems The first thing to do before reinstalling chipset drivers, IDE controllers, etc is to check the disk on another computer, just to see if the contents show up. Can your DVD drive read other disks? What's your motherboard make/model? Is the DVD drive IDE or SATA? Did you build the computer yourself or have you made any recent hardware upgrades? --------------------------------------------- Ok I just installed a 512 mb chip of ram. I do not know how to check the mother board make and model. And the question you asked about the DVD drive I have no idea. Sorry I'm a little bit of a noob when it comes to computers. And I did not build this computer myself it is a Dell Dimension Desktop 4550. The only thing that I touched was the ram. I also do not have another computer I could try and read the disk off of.

03-09-2008, 08:01 PM	#7 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,366 OS: XP/7/Ubuntu My System	Re: DVD Drive Problems Everest wil give you your computer's full details in Computer > Summary. When you put any other DVD or CD into the drive, can you see the contents in Windows Explorer, and does the drive have an icon below the C drive? Switch off and open the case. Look at the cable connecting the DVD drive to the motherboard. Is it a flat grey ribbon cable or a thin red cable? Make sure it's firmly connected at both ends. If it's a 40-wire IDE cable, replace it with an 80-wire one. If it's a ribbon, then it's IDE and you may need to reinstall the IDE controller driver from your motherboard CD. When you put any other DVD into the drive, can you see the contents in Windows Explorer, and does the drive have an icon below the C drive? I'm logging off now (2am). If you get no more replies, I'll check back again tomorrow. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here