Random shut off during high graphic games

x-baller · 10-17-2007, 02:46 PM

Hey everyone,

I bought a computer a little less than a year ago. It has worked great until recently. Whenever I play a high end graphics game like the crysis beta or unreal tournament 3 demo the computer will just shut off and then I will have to wait a few minutes to start it back up. I don't know if it is overheating or what but I downloaded motherboard monitor and logged the temperatures while playing the game. I am not sure what the temperature of the CPU should be. I have attached the log file. Occasionally when I start the computer now it will say that there is a CPU fan error. Could this be causing the problem? I have the stock fan that came with the E6600 on it. It is still spinning as well. I was just looking for your input on the problem. Thanks!

I wrote an email to the store I got it from and they said that the power supply might be causing it because of the readings. Here's the log file.

+-------------------------------------------------------------------------+
|Total number of readouts: 580 CPU Speed: 2129 MHz |
|Running from: 10/13/2007 6:12:31 PM until: 10/13/2007 7:48:34 PM |
+-----------------------------+----------+----------+----------+----------+
|Sensor | Current | Low | High | Average |
+-----------------------------+----------+----------+----------+----------+
|Case | 42° C | 30° C | 42° C | 39° C |
|CPU | 55° C | 42° C | 57° C | 54° C |
|Sensor 3 | 0° C | 0° C | 0° C | 0° C |
|Core 0 | 2.54 V | 2.26 V | 2.54 V | 2.53 V |
|Core 1 | 3.55 V | 3.50 V | 3.63 V | 3.56 V |
|+3.3 | 3.22 V | 3.20 V | 3.23 V | 3.21 V |
|+5.00 | 5.40 V | 5.38 V | 5.43 V | 5.39 V |
|+12.00 | 0.85 V | 0.43 V | 15.50 V | 0.89 V |
|-12.00 | -10.99 V | -10.99 V | -10.88 V | -10.98 V |
|-5.00 | -0.46 V | -0.50 V | -0.26 V | -0.46 V |
|Fan 1 | 0 RPM | 0 RPM | 0 RPM | 0 RPM |
|Fan 2 | 14673 RPM| 6617 RPM | 14673 RPM| 14136 RPM|
|Fan 3 | 0 RPM | 0 RPM | 0 RPM | 0 RPM |

My system specs are:

Asus P5B motherboard
8800 GTS 640
Intel core 2 duo E6600 2.13 GHZ
2 gigs ram

I can't remember the power supply but something tells me 550W? does that sound right?

Thanks guys

**pharoah** · 10-17-2007, 03:07 PM

the 12v reading is obviously wrong.the computer would never function if the voltages were that far out of spec.those temp readings the cpu current was 55c.is that an idle temp?if so heat may be the issue.

x-baller · 10-17-2007, 04:01 PM

Those high temps are while the game was running, up until the computer would crash. Any other ideas?

**pharoah** · 10-17-2007, 07:09 PM

why dont you confirm those voltage readings by checking them in the bios.if you dont know how to get into the bios.on most computers you hit the delete key after hitting the power button.on some prebuilt computers like hp,dell,sony etc its one of the f keys.

x-baller · 10-17-2007, 09:41 PM

alright I'll do that.

x-baller · 10-17-2007, 09:47 PM

VCore 1.272V
3.3V 3.216V
5V 5.043V
12V 11.880V

I have also tried taking the side of the case off and had my desk fan blowing cold air into the comp to try and cool it but I still had the same problem. I have also reseated the RAM and no fix.

**pharoah** · 10-17-2007, 10:05 PM

ok now that 12v reading looks right.what drivers are you using with that nvidia 8800?

x-baller · 10-18-2007, 07:32 AM

I am using forceware drivers 163.44,
I believe they are the beta drivers used to optimize bioshock.
I am downloading the new ones, 163.71
It says they have improved crysis compatibility. Hopefully this does the trick. I'll let you know.

**pharoah** · 10-18-2007, 07:36 AM

are these demo games the only ones causing this problem?if so get the newest driver out.

edit:ok let us know how it goes.

x-baller · 10-18-2007, 08:55 AM

Still the same problem, any other ideas?

HawMan · 10-18-2007, 09:30 AM

What Brand is the PSU? You should really have a 650W-700W Quality PSU in there - See if you can try a more powerful supply.

Also whats the Amps on the 12v Rail(s)?

x-baller · 10-20-2007, 11:52 AM

It is a 550W coolmax PSU, I dont know what you mean by 12v Rails

**pharoah** · 10-20-2007, 02:08 PM

also id like an answer to my other question that was'nt answered.is this only happening with these demo's?what other high demand games do you play?

x-baller · 10-20-2007, 03:07 PM

It didn't happen when I played Bioshock, but then again it didn't happen the first couple of times I played the crysis beta. Something new today though, I was watching a video in windows media player and it shut off the same way :(

alesana · 10-20-2007, 06:46 PM

Its definitely the graphics card.
Do you have any older cards that may not be as advanced or power consuming?
a pos gfx card, if you dont mind me saying.
id try using it for atleast 2 days and if it dosent shut off then you know what the problem is.

alot of the reasons why computers would just shut off in my opinion is that the graphics card needs more juice to run and its just sapping it right out the power supply and if you dont have a good power supply you're gonna get this problem. lol or go liquid cooled.

**pharoah** · 10-20-2007, 06:50 PM

its also possibly the power supply like hawman said.the graphics card wont function properly if it is power starved.

alesana · 10-21-2007, 09:58 PM

i meant power supply too =P

QoPJester · 01-02-2008, 06:33 PM

Hi i'm having sort of the same problem with UT:3 but it says "UT3.exe has encountered a problem and needs to close. We are sorry for the inconvenience." then it asks if I would like to send a report. I have a AMD Athlon 64 FX Dual Core,and NVIDIA GeForce 7900 GT so I think I can handle Unreal fine but I still cant figure out the problem. Now I am not a very big computer guy I just can spend money so..go slower please.

10-17-2007, 02:46 PM	#1 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Random shut off during high graphic games Hey everyone, I bought a computer a little less than a year ago. It has worked great until recently. Whenever I play a high end graphics game like the crysis beta or unreal tournament 3 demo the computer will just shut off and then I will have to wait a few minutes to start it back up. I don't know if it is overheating or what but I downloaded motherboard monitor and logged the temperatures while playing the game. I am not sure what the temperature of the CPU should be. I have attached the log file. Occasionally when I start the computer now it will say that there is a CPU fan error. Could this be causing the problem? I have the stock fan that came with the E6600 on it. It is still spinning as well. I was just looking for your input on the problem. Thanks! I wrote an email to the store I got it from and they said that the power supply might be causing it because of the readings. Here's the log file. +-------------------------------------------------------------------------+ \|Total number of readouts: 580 CPU Speed: 2129 MHz \| \|Running from: 10/13/2007 6:12:31 PM until: 10/13/2007 7:48:34 PM \| +-----------------------------+----------+----------+----------+----------+ \|Sensor \| Current \| Low \| High \| Average \| +-----------------------------+----------+----------+----------+----------+ \|Case \| 42° C \| 30° C \| 42° C \| 39° C \| \|CPU \| 55° C \| 42° C \| 57° C \| 54° C \| \|Sensor 3 \| 0° C \| 0° C \| 0° C \| 0° C \| \|Core 0 \| 2.54 V \| 2.26 V \| 2.54 V \| 2.53 V \| \|Core 1 \| 3.55 V \| 3.50 V \| 3.63 V \| 3.56 V \| \|+3.3 \| 3.22 V \| 3.20 V \| 3.23 V \| 3.21 V \| \|+5.00 \| 5.40 V \| 5.38 V \| 5.43 V \| 5.39 V \| \|+12.00 \| 0.85 V \| 0.43 V \| 15.50 V \| 0.89 V \| \|-12.00 \| -10.99 V \| -10.99 V \| -10.88 V \| -10.98 V \| \|-5.00 \| -0.46 V \| -0.50 V \| -0.26 V \| -0.46 V \| \|Fan 1 \| 0 RPM \| 0 RPM \| 0 RPM \| 0 RPM \| \|Fan 2 \| 14673 RPM\| 6617 RPM \| 14673 RPM\| 14136 RPM\| \|Fan 3 \| 0 RPM \| 0 RPM \| 0 RPM \| 0 RPM \| My system specs are: Asus P5B motherboard 8800 GTS 640 Intel core 2 duo E6600 2.13 GHZ 2 gigs ram I can't remember the power supply but something tells me 550W? does that sound right? Thanks guys

10-17-2007, 03:07 PM	#2 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games the 12v reading is obviously wrong.the computer would never function if the voltages were that far out of spec.those temp readings the cpu current was 55c.is that an idle temp?if so heat may be the issue. __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-17-2007, 04:01 PM	#3 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games Those high temps are while the game was running, up until the computer would crash. Any other ideas?

10-17-2007, 07:09 PM	#4 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games why dont you confirm those voltage readings by checking them in the bios.if you dont know how to get into the bios.on most computers you hit the delete key after hitting the power button.on some prebuilt computers like hp,dell,sony etc its one of the f keys. __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-17-2007, 09:41 PM	#5 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games alright I'll do that.

10-17-2007, 09:47 PM	#6 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games VCore 1.272V 3.3V 3.216V 5V 5.043V 12V 11.880V I have also tried taking the side of the case off and had my desk fan blowing cold air into the comp to try and cool it but I still had the same problem. I have also reseated the RAM and no fix.

10-17-2007, 10:05 PM	#7 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games ok now that 12v reading looks right.what drivers are you using with that nvidia 8800? __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-18-2007, 07:32 AM	#8 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games I am using forceware drivers 163.44, I believe they are the beta drivers used to optimize bioshock. I am downloading the new ones, 163.71 It says they have improved crysis compatibility. Hopefully this does the trick. I'll let you know. Last edited by x-baller; 10-18-2007 at 07:35 AM.

10-18-2007, 07:36 AM	#9 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games are these demo games the only ones causing this problem?if so get the newest driver out. edit:ok let us know how it goes. __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-18-2007, 08:55 AM	#10 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games Still the same problem, any other ideas?

10-18-2007, 09:30 AM	#11 (permalink)
HawMan Liam Join Date: May 2006 Location: Edinburgh, Scotland Posts: 2,943 OS: Win XP My System	Re: Random shut off during high graphic games What Brand is the PSU? You should really have a 650W-700W Quality PSU in there - See if you can try a more powerful supply. Also whats the Amps on the 12v Rail(s)? __________________ Please Consider Donating to keep the site free.

10-20-2007, 11:52 AM	#12 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games It is a 550W coolmax PSU, I dont know what you mean by 12v Rails

10-20-2007, 02:08 PM	#13 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games also id like an answer to my other question that was'nt answered.is this only happening with these demo's?what other high demand games do you play? __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-20-2007, 03:07 PM	#14 (permalink)
x-baller Registered User Join Date: Oct 2007 Posts: 8 OS: xp	Re: Random shut off during high graphic games It didn't happen when I played Bioshock, but then again it didn't happen the first couple of times I played the crysis beta. Something new today though, I was watching a video in windows media player and it shut off the same way :(

10-20-2007, 06:46 PM	#15 (permalink)
alesana Registered User Join Date: Oct 2007 Location: Indiana Posts: 22 OS: XP	Re: Random shut off during high graphic games Its definitely the graphics card. Do you have any older cards that may not be as advanced or power consuming? a pos gfx card, if you dont mind me saying. id try using it for atleast 2 days and if it dosent shut off then you know what the problem is. alot of the reasons why computers would just shut off in my opinion is that the graphics card needs more juice to run and its just sapping it right out the power supply and if you dont have a good power supply you're gonna get this problem. lol or go liquid cooled.

10-20-2007, 06:50 PM	#16 (permalink)
pharoah TSF Enthusiast Join Date: Aug 2006 Posts: 5,188 OS: vista business edition My System	Re: Random shut off during high graphic games its also possibly the power supply like hawman said.the graphics card wont function properly if it is power starved. __________________ Follow These Steps First Power Supply Selection Posting System Specs Oblivion Tweak Guide Video Drivers& Information TSF folding at home team 85015

10-21-2007, 09:58 PM	#17 (permalink)
alesana Registered User Join Date: Oct 2007 Location: Indiana Posts: 22 OS: XP	Re: Random shut off during high graphic games i meant power supply too =P

01-02-2008, 06:33 PM	#18 (permalink)
QoPJester Registered User Join Date: Jan 2008 Posts: 1 OS: XP	Re: Random shut off during high graphic games Hi i'm having sort of the same problem with UT:3 but it says "UT3.exe has encountered a problem and needs to close. We are sorry for the inconvenience." then it asks if I would like to send a report. I have a AMD Athlon 64 FX Dual Core,and NVIDIA GeForce 7900 GT so I think I can handle Unreal fine but I still cant figure out the problem. Now I am not a very big computer guy I just can spend money so..go slower please.