[RESOLVED] Icewind Dale Install Issue. Very Strange

MikiemikeP · 06-04-2007, 08:58 PM

I installed Icewind Dale and the Heart of Winter expansion on this machine (Desktop). The game was working fine, but for one reason or another I wanted to uninstall both and just re-install the icewind dale game with out the expansion. I uninstalled them from the shortcuts in the start menu, and searched my computer for files related to the games and deleted all those too.. includin shortcuts. I went to re-install the game, the AutoRun.exe start and the title screen comes up. I push install, the hourglass comes up next to my cursor as setup.exe starts (I verified this by checking the processes from the task manager) but InstallShield never starts, and the game won't install. I then tried to install it on my laptop, and it is installed there now, and there were no problems doing it. I then tried to install Icewind Dale II on my desktop, and the installshield works fine, but Icewind Dale still wont install.

My Computer Specs the best that I can name them for you would be..

Gateway Computer
Intel Pentium 2.0GHz
1024mb RAM
GeForce FX5200 AGP video

I am not sure what else you would want to know, I am computer friendly, but definately not a tech.

Please help if you can. Thanks.

Mike

**Aus_Karlos** · 06-04-2007, 09:11 PM

This is a long shot but it might work.. When you install any application that uses Installshield it places data in C:\program files\installshield information*
* Folder is hidden
The last time you installed it there may of been some kind of problem with the installation and the files in that directory may of been corrupted.
Just delete all folders inside and then try and install the game.
I had this problem with Rome: Total war after i uninstalled with an expansion pack. Then tried to re-install the game.

MikiemikeP · 06-05-2007, 08:07 PM

Thank you very much for your reply. I was very hopeful that this would be the problem. I deleted all the files in c:\Program Files\InstallShield Information and tried to re-install, but unfortunately it still doesnt work.

Hopefully someone will have run into this before and will know how to fix this!

**Aus_Karlos** · 06-06-2007, 09:55 AM

There may of been some registry files left behind when the game was installed. Try using this free 30-day trial of Tuneup Utilities 2007. Run everything in this program if you like. I will guaranty this program will increase your pc's speed by 200% and it will run faster. Its fixed over 2000 errors on my pc
http://www.tune-up.com/

Indoril Nerevar · 06-06-2007, 04:36 PM

Hi,

I think Aus Karlos is on the right track here - you may have leftover files or registry entries. I would contact the people who created the game, and ask them to help you do a complete uninstall - including removing registry entries and stray files.

ebackhus · 06-06-2007, 05:53 PM

Registry was the first thing that came to mind for me. An automated cleaner for the registry should be the ticket, but manual work may be needed as well.

MikiemikeP · 06-06-2007, 08:57 PM

That tuneup program is great. my computer seems to load faster... just got done running it! The disk 1 for Icewind Dale still will not install. I cleaned the registries and pretty much ran every test and repair / optimizer on my machine, saw that i deleted from the registry some icewind dale folders too.. so I was optimistic. Is there a way I can try to search for Icewind Dale stray files? The numbers and contact for Black Isle provided with the IWD game are no longer in service so they cannot help... of course.

Thanks for all the feedback, it is very helpful and much appreciated. Perhaps a fdisk and a reinstall of windows will fix the problem. By the way - the core system on my computer is windows 98 - i upgraded with the 100.00 upgrade disk to windows xp.. if that makes a difference.

Shadout · 06-16-2007, 03:41 PM

I got the exact same problem with the install not starting after clicking the "Install" button. However, Ive never had the game installed before.

Did you install any new drivers etc between the first time install and the second?

Tried to run in Win98 compability mode etc. without any luck :(

MikiemikeP · 06-20-2007, 09:56 PM

I did not install any new drivers. Actually I just re-installed windows xp.. well first 98se.. then the xp sp2 upgrade, and the disk still does the exact same thing.. what a jip...

Shadout · 06-21-2007, 09:11 AM

A few hours after I had tried to install it multiple times (at least 10-20) I tried again, and it worked :S Hadnt changed anything in those hours. Really weird.

MikiemikeP · 06-22-2007, 12:14 PM

woohoo. i finally just thought.. what if i tried to install without all these programs running, so i tried to install in safemode, and it is installing as we speak!! Problem solved!! (hopefully - never installed anything in safe mode before)

06-04-2007, 08:58 PM	#1 (permalink)
MikiemikeP Registered User Join Date: Jun 2007 Posts: 5 OS: Windows XP SP2	[RESOLVED] Icewind Dale Install Issue. Very Strange I installed Icewind Dale and the Heart of Winter expansion on this machine (Desktop). The game was working fine, but for one reason or another I wanted to uninstall both and just re-install the icewind dale game with out the expansion. I uninstalled them from the shortcuts in the start menu, and searched my computer for files related to the games and deleted all those too.. includin shortcuts. I went to re-install the game, the AutoRun.exe start and the title screen comes up. I push install, the hourglass comes up next to my cursor as setup.exe starts (I verified this by checking the processes from the task manager) but InstallShield never starts, and the game won't install. I then tried to install it on my laptop, and it is installed there now, and there were no problems doing it. I then tried to install Icewind Dale II on my desktop, and the installshield works fine, but Icewind Dale still wont install. My Computer Specs the best that I can name them for you would be.. Gateway Computer Intel Pentium 2.0GHz 1024mb RAM GeForce FX5200 AGP video I am not sure what else you would want to know, I am computer friendly, but definately not a tech. Please help if you can. Thanks. Mike

06-04-2007, 09:11 PM	#2 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,447 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: Icewind Dale Install Issue. Very Strange This is a long shot but it might work.. When you install any application that uses Installshield it places data in C:\program files\installshield information* * Folder is hidden The last time you installed it there may of been some kind of problem with the installation and the files in that directory may of been corrupted. Just delete all folders inside and then try and install the game. I had this problem with Rome: Total war after i uninstalled with an expansion pack. Then tried to re-install the game. __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

06-05-2007, 08:07 PM	#3 (permalink)
MikiemikeP Registered User Join Date: Jun 2007 Posts: 5 OS: Windows XP SP2	Re: Icewind Dale Install Issue. Very Strange Thank you very much for your reply. I was very hopeful that this would be the problem. I deleted all the files in c:\Program Files\InstallShield Information and tried to re-install, but unfortunately it still doesnt work. Hopefully someone will have run into this before and will know how to fix this!

06-06-2007, 09:55 AM	#4 (permalink)
Aus_Karlos Moderator, Games Team Join Date: Mar 2007 Location: Western Australia Posts: 3,447 OS: Vista Ultimate x64, Windows XP 32-bit/64-bit, Ubuntu x64, Windows 7 x64 Beta My System Blog Entries: 2	Re: Icewind Dale Install Issue. Very Strange There may of been some registry files left behind when the game was installed. Try using this free 30-day trial of Tuneup Utilities 2007. Run everything in this program if you like. I will guaranty this program will increase your pc's speed by 200% and it will run faster. Its fixed over 2000 errors on my pc http://www.tune-up.com/ __________________ MemTest86 / Nvidia Drivers / ATI Drivers / DirectX 9.0c / Sys Requirements / Everest Folding@Home

06-06-2007, 04:36 PM	#5 (permalink)
Indoril Nerevar Manager, Games Team Join Date: Jan 2006 Location: Queensland, Australia Posts: 5,007 OS: Windows 7 RC 64-bit My System	Re: Icewind Dale Install Issue. Very Strange Hi, I think Aus Karlos is on the right track here - you may have leftover files or registry entries. I would contact the people who created the game, and ask them to help you do a complete uninstall - including removing registry entries and stray files. __________________ Donating to the forum keeps TSF free for all. • Common PC Game Issues • Common Installation Issues • Posting System Specs • Power Supply Information • • NVIDIA Drivers • ATI Drivers • Thermal Paste Guide • System Requirements Lab • YouGamers Game-o-Meter • • Everest • Prime95 • DirectX • AMD Drivers • Memtest86 • SensorsView • Driver Cleaner • I do not give help via PM. Please post your question on the forum.

06-06-2007, 05:53 PM	#6 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,249 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	Re: Icewind Dale Install Issue. Very Strange Registry was the first thing that came to mind for me. An automated cleaner for the registry should be the ticket, but manual work may be needed as well. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

06-06-2007, 08:57 PM	#7 (permalink)
MikiemikeP Registered User Join Date: Jun 2007 Posts: 5 OS: Windows XP SP2	Re: Icewind Dale Install Issue. Very Strange That tuneup program is great. my computer seems to load faster... just got done running it! The disk 1 for Icewind Dale still will not install. I cleaned the registries and pretty much ran every test and repair / optimizer on my machine, saw that i deleted from the registry some icewind dale folders too.. so I was optimistic. Is there a way I can try to search for Icewind Dale stray files? The numbers and contact for Black Isle provided with the IWD game are no longer in service so they cannot help... of course. Thanks for all the feedback, it is very helpful and much appreciated. Perhaps a fdisk and a reinstall of windows will fix the problem. By the way - the core system on my computer is windows 98 - i upgraded with the 100.00 upgrade disk to windows xp.. if that makes a difference.

06-16-2007, 03:41 PM	#8 (permalink)
Shadout Registered User Join Date: Jun 2007 Posts: 2 OS: WinXP	Re: Icewind Dale Install Issue. Very Strange I got the exact same problem with the install not starting after clicking the "Install" button. However, Ive never had the game installed before. Did you install any new drivers etc between the first time install and the second? Tried to run in Win98 compability mode etc. without any luck :(

06-20-2007, 09:56 PM	#9 (permalink)
MikiemikeP Registered User Join Date: Jun 2007 Posts: 5 OS: Windows XP SP2	Re: Icewind Dale Install Issue. Very Strange I did not install any new drivers. Actually I just re-installed windows xp.. well first 98se.. then the xp sp2 upgrade, and the disk still does the exact same thing.. what a jip...

06-21-2007, 09:11 AM	#10 (permalink)
Shadout Registered User Join Date: Jun 2007 Posts: 2 OS: WinXP	Re: Icewind Dale Install Issue. Very Strange A few hours after I had tried to install it multiple times (at least 10-20) I tried again, and it worked :S Hadnt changed anything in those hours. Really weird.

06-22-2007, 12:14 PM	#11 (permalink)
MikiemikeP Registered User Join Date: Jun 2007 Posts: 5 OS: Windows XP SP2	Re: Icewind Dale Install Issue. Very Strange woohoo. i finally just thought.. what if i tried to install without all these programs running, so i tried to install in safemode, and it is installing as we speak!! Problem solved!! (hopefully - never installed anything in safe mode before)