Ventrilo connection "loop"

Mark Krikava · 06-25-2009, 08:02 PM

My Ventrilo is suddenly not connecting. When I press "connect" the message goes through its usual machinations but instead of connecting it resets and starts a countdown. Then it does it again. And again.

According to the Ventrilo web site this can be the result of being banned from a server, but it's happening on every server I try and I verified with the server I was trying to connect to that I wasn't on the ban list.

It was working last Friday and other than the usual safety downloads from Windows Defender and AVG nothing I'm aware of has changed on my computer.

I deleted the version of Ventrilo I was using (3.0.4) and downloaded the more recent version (3.0.5) but that did not solve the problem.

I've done extensive searches on the web and this forum, to no avail.

Help! Without it I can't raid.

**Lord Sirian** · 06-26-2009, 02:01 AM

Try disabling your anti-virus before you attempt a connection.

Let us know what happens.

**Jason09** · 06-26-2009, 08:59 AM

Also, do you have a port open for Ventrilo?

Mark Krikava · 06-26-2009, 10:53 AM

I disabled AVG and that didn't fix it.

I followed the directions at the Ventrilo web site to open ports and that didn't fix it either. Then again, I'm not sure I have XP Pro firewall, so maybe it's a different port.

Maybe I need to restart for some of this to take affect. I'll try that next.

"Q: Running a server with XP Pro firewall on.

If you are trying to run a server on XP Pro and have the XP Pro Firewall feature enabled then you must explicitly enable port 3784 for both UDP and TCP. Some firewall programs, like those that ship with Windows XP, do not have an option called "Both" or "UDP/TCP". In these cases you must create two entries in the firewall: One for UDP and another for TCP. This is easy enough to do by simply giving each entry a unique name such as Ventrilo TCP and Ventrilo UDP and assigning the appropriate network protocol to each one.

If you are running a local server you must have both UDP and TCP enabled for port 3784."

**Lord Sirian** · 06-26-2009, 10:56 AM

Have you tried turning off both Windows Defender and AVG and trying it?

Mark Krikava · 06-26-2009, 11:17 AM

I've turned off both Windows Defender and AVG.

I also just tried reinstalling Vent again, hoping that it would reset my settings, but it didn't.

I'm at my wit's end. I can't find anything on the web about this problem so I'm left with it being something wrong with my computer or set-up.

**Jason09** · 06-26-2009, 01:54 PM

What is the make and model of your router?

Mark Krikava · 06-26-2009, 04:00 PM

I don't use a router. I'm on a Sierra Wireless connection through a cell phone tower.

**Jason09** · 06-26-2009, 04:55 PM

Go to start>run. Type cmd, then in the command prompt ipconfig. Take note of the IP address that is listed, then go to www.portforward.com and check the external IP address listed there. Are they the same or different?

Mark Krikava · 06-26-2009, 05:51 PM

No they are not the same. This does not bode well does it?

**Jason09** · 06-27-2009, 09:15 AM

Unfortunately, no. That means there is some NAT somewhere from where your connection is. Have you checked with your ISP to see if the block ports?

Mark Krikava · 06-27-2009, 09:57 AM

No I haven't. How do I do that?

**Jason09** · 06-27-2009, 10:15 AM

Do you currently have an Internet service plan with an ISP? Or do you not use any external devices, and are just picking up the signal from the wireless tower?

Mark Krikava · 06-27-2009, 11:06 AM

I don't think my connection comes with a service package, it's just a little device a bit larger than a memory stick and it plugs into my computer via a USB port. It's called a Sierra Wireless 597. There's some software for its operation but it's not much. The whole thing is Sprint mobile broadband, designed I assume for laptops but it's the most cost-effective way I have where I live to get a connection. It's even assigned a phone number and I am picking up the signal from a cell phone tower. Two actually, and I even know where they are in relation to my house.

**Jason09** · 06-27-2009, 12:03 PM

Are you using a software firewall besides the the Windows firewall?

Mark Krikava · 06-27-2009, 02:57 PM

Windows is the only firewall I'm aware of on my computer, but I'm not terribly familiar with what all my protection software does, or even how many of them I have. I know that I have Windows Defender, AVG, and Malwarebytes installed.

**Jason09** · 06-27-2009, 08:00 PM

Do you have the port open in Windows firewall?
Try downloading and installing the PF port checker to see if the ports are really open.

Mark Krikava · 06-27-2009, 09:58 PM

I downloaded the application and tested the ports but it says they aren't open. At least I think I did. The firewall application doesn't tell me which ports it's using for which applications so I used the 3784 ports Ventrilo says to open.

One thing I don't understand is that the application says to "Forward the port you want to test in your router to this IP address: 68.29.7.38" but I don't see where to do that.

Mark Krikava · 06-28-2009, 02:35 AM

OK, this just got weird.

I was shutting down my computer and accidentally launched Vent after I had shut off my internet connection.

I hit "connect" to see what would happen and it told me that it couldn't connect to that particular IP address but that it had the last one I had connected to in memory, did I want to connect to that one? I clicked OK. It tried to connect. So I launched my internet connection and lo and behold Vent connected.

OK, so I closed the Vent connection and tried to connect it again. It went back into the loop. So I tried closing my internet connection, hitting connect on Vent, then reconnecting my internet. It worked.

What does this mean? Does this help or deepen the mystery?

**Jason09** · 06-28-2009, 11:44 AM

When you say the PF port checker said 68.29.7.38, I think maybe that the wireless service has NAT from somewhere.
But since it's now working, if you feel the problem is solved, you click the Mark this Thread as Solved option under Thread Tools.

06-25-2009, 08:02 PM	#1 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Ventrilo connection "loop" My Ventrilo is suddenly not connecting. When I press "connect" the message goes through its usual machinations but instead of connecting it resets and starts a countdown. Then it does it again. And again. According to the Ventrilo web site this can be the result of being banned from a server, but it's happening on every server I try and I verified with the server I was trying to connect to that I wasn't on the ban list. It was working last Friday and other than the usual safety downloads from Windows Defender and AVG nothing I'm aware of has changed on my computer. I deleted the version of Ventrilo I was using (3.0.4) and downloaded the more recent version (3.0.5) but that did not solve the problem. I've done extensive searches on the web and this forum, to no avail. Help! Without it I can't raid.

06-26-2009, 02:01 AM	#2 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,597 OS: Windows XP SP 3 My System	Re: Ventrilo connection "loop" Try disabling your anti-virus before you attempt a connection. Let us know what happens. __________________ "A rush of blood To my head Leaves me winded and wanting To feel the weakness in my body Beaten and crushed like my soul..."- Doomsday

06-26-2009, 08:59 AM	#3 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Also, do you have a port open for Ventrilo? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-26-2009, 10:53 AM	#4 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" I disabled AVG and that didn't fix it. I followed the directions at the Ventrilo web site to open ports and that didn't fix it either. Then again, I'm not sure I have XP Pro firewall, so maybe it's a different port. Maybe I need to restart for some of this to take affect. I'll try that next. "Q: Running a server with XP Pro firewall on. If you are trying to run a server on XP Pro and have the XP Pro Firewall feature enabled then you must explicitly enable port 3784 for both UDP and TCP. Some firewall programs, like those that ship with Windows XP, do not have an option called "Both" or "UDP/TCP". In these cases you must create two entries in the firewall: One for UDP and another for TCP. This is easy enough to do by simply giving each entry a unique name such as Ventrilo TCP and Ventrilo UDP and assigning the appropriate network protocol to each one. If you are running a local server you must have both UDP and TCP enabled for port 3784."

06-26-2009, 10:56 AM	#5 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,597 OS: Windows XP SP 3 My System	Re: Ventrilo connection "loop" Have you tried turning off both Windows Defender and AVG and trying it? __________________ "A rush of blood To my head Leaves me winded and wanting To feel the weakness in my body Beaten and crushed like my soul..."- Doomsday

06-26-2009, 11:17 AM	#6 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" I've turned off both Windows Defender and AVG. I also just tried reinstalling Vent again, hoping that it would reset my settings, but it didn't. I'm at my wit's end. I can't find anything on the web about this problem so I'm left with it being something wrong with my computer or set-up.

06-26-2009, 01:54 PM	#7 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" What is the make and model of your router? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-26-2009, 04:00 PM	#8 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" I don't use a router. I'm on a Sierra Wireless connection through a cell phone tower.

06-26-2009, 04:55 PM	#9 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Go to start>run. Type cmd, then in the command prompt ipconfig. Take note of the IP address that is listed, then go to www.portforward.com and check the external IP address listed there. Are they the same or different? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-26-2009, 05:51 PM	#10 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" No they are not the same. This does not bode well does it?

06-27-2009, 09:15 AM	#11 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Unfortunately, no. That means there is some NAT somewhere from where your connection is. Have you checked with your ISP to see if the block ports? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-27-2009, 09:57 AM	#12 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" No I haven't. How do I do that?

06-27-2009, 10:15 AM	#13 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Do you currently have an Internet service plan with an ISP? Or do you not use any external devices, and are just picking up the signal from the wireless tower? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-27-2009, 11:06 AM	#14 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" I don't think my connection comes with a service package, it's just a little device a bit larger than a memory stick and it plugs into my computer via a USB port. It's called a Sierra Wireless 597. There's some software for its operation but it's not much. The whole thing is Sprint mobile broadband, designed I assume for laptops but it's the most cost-effective way I have where I live to get a connection. It's even assigned a phone number and I am picking up the signal from a cell phone tower. Two actually, and I even know where they are in relation to my house.

06-27-2009, 12:03 PM	#15 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Are you using a software firewall besides the the Windows firewall? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-27-2009, 02:57 PM	#16 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" Windows is the only firewall I'm aware of on my computer, but I'm not terribly familiar with what all my protection software does, or even how many of them I have. I know that I have Windows Defender, AVG, and Malwarebytes installed.

06-27-2009, 08:00 PM	#17 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" Do you have the port open in Windows firewall? Try downloading and installing the PF port checker to see if the ports are really open. __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-27-2009, 09:58 PM	#18 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" I downloaded the application and tested the ports but it says they aren't open. At least I think I did. The firewall application doesn't tell me which ports it's using for which applications so I used the 3784 ports Ventrilo says to open. One thing I don't understand is that the application says to "Forward the port you want to test in your router to this IP address: 68.29.7.38" but I don't see where to do that.

06-28-2009, 02:35 AM	#19 (permalink)
Mark Krikava Registered User Join Date: Jun 2009 Posts: 13 OS: Windows Windows XP 2002 Service Pack 3	Re: Ventrilo connection "loop" OK, this just got weird. I was shutting down my computer and accidentally launched Vent after I had shut off my internet connection. I hit "connect" to see what would happen and it told me that it couldn't connect to that particular IP address but that it had the last one I had connected to in memory, did I want to connect to that one? I clicked OK. It tried to connect. So I launched my internet connection and lo and behold Vent connected. OK, so I closed the Vent connection and tried to connect it again. It went back into the loop. So I tried closing my internet connection, hitting connect on Vent, then reconnecting my internet. It worked. What does this mean? Does this help or deepen the mystery?

06-28-2009, 11:44 AM	#20 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,303 OS: Windows XP Home Edition Service Pack 3 My System	Re: Ventrilo connection "loop" When you say the PF port checker said 68.29.7.38, I think maybe that the wireless service has NAT from somewhere. But since it's now working, if you feel the problem is solved, you click the Mark this Thread as Solved option under Thread Tools. __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people. Last edited by Jason09; 06-28-2009 at 11:58 AM.